Zero-defects mentality

This article needs additional citations for verification. Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed. Find sources: "Zero-defects mentality" – news · newspapers · books · scholar · JSTOR (January 2021) (Learn how and when to remove this message)

A zero-defects mentality (also known as Zero Error Syndrome) exists when a command-and-control structure does not tolerate mistakes. This atmosphere is now widely acknowledged to be ineffective in both military and corporate life.^[1]

The results of a zero-defects mentality can include careerism, reduced motivation and stifled innovation. Soldiers or employees will feel neither empowered by their successes nor accountable for their failures.

Eliminating a zero-defects mentality is one of the primary goals of lean manufacturing, specifically through the application of Kaizen and Andon in the Toyota Production System.

• Zero defects
• Zero tolerance (disambiguation), the civilian version

• Thornton, R. (2000). Cultural barriers to organisational unlearning: The US army, the ‘zero‐defects’ culture and operations in the post‐cold war world. Small Wars & Insurgencies, 11(3), 139–159."

• Related article by Mary and Tom Poppendieck
• End the Zero-defects Mentality

This psychology-related article is a stub. You can help Wikipedia by expanding it.

• v
• t
• e