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XHELP: Design of a Cross-Platform Social-Media Application to Support Volunteer Moderators in Disasters

Authors:

Christian Reuter,

Marc-André Kaufhold,

Volkmar PipekAuthors Info & Claims

CHI '15: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems

Pages 4093 - 4102

https://doi.org/10.1145/2702123.2702171

Published: 18 April 2015 Publication History

Abstract

Recent disasters have shown an increase in the significance of social media for both affected citizens and volunteers alike in the coordination of information and organization of relief activities, often independently of and in addition to the official emergency response. Existing research mainly focuses on the way in which individual platforms are used by volunteers in response to disasters. This paper examines the use of social media during the European Floods of 2013 and proposes a novel cross-social-media application for volunteers. Besides comprehensive analysis of volunteer communities, interviews were conducted with "digital volunteers" such as Facebook moderators of disaster-related groups. Based on the challenges identified, we designed and implemented the cross-social-media application "XHELP", which allows information to be both, acquired and distributed cross-media and cross-channel. The evaluation with 20 users leads to further design requirements for applications aiming to support volunteer moderators during disasters.

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Cited By

Seneviratne KNadeeshani MSenaratne SPerera S(2024)Use of Social Media in Disaster Management: Challenges and StrategiesSustainability10.3390/su1611482416:11(4824)Online publication date: 5-Jun-2024
https://doi.org/10.3390/su16114824
Kaufhold M(2024)Exploring the evolving landscape of human-centred crisis informatics: current challenges and future trendsi-com10.1515/icom-2024-000223:2(155-163)Online publication date: 6-May-2024
https://doi.org/10.1515/icom-2024-0002
Chen APark CDarkwa AHolliday RBest M(2024)"We're Not in That Circle of Misinformation": Understanding Community-Based Trusted Messengers Through Cultural Code-SwitchingProceedings of the ACM on Human-Computer Interaction10.1145/36374298:CSCW1(1-36)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637429
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Index Terms

XHELP: Design of a Cross-Platform Social-Media Application to Support Volunteer Moderators in Disasters
1. Human-centered computing
  1. Collaborative and social computing

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cover image ACM Conferences

CHI '15: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems

April 2015

4290 pages

ISBN:9781450331456

DOI:10.1145/2702123

General Chairs:
Bo Begole
Huawei, USA
,
Jinwoo Kim
Yonsei University, Korea
,
Program Chairs:
Kori Inkpen
Microsoft Research, USA
,
Woontack Woo
KAIST, Korea

Copyright © 2015 ACM.

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Published: 18 April 2015

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European Union's Seventh Framework Programme

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CHI '15

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CHI '15: CHI Conference on Human Factors in Computing Systems

April 18 - 23, 2015

Seoul, Republic of Korea

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CHI '15 Paper Acceptance Rate 486 of 2,120 submissions, 23%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

Seneviratne KNadeeshani MSenaratne SPerera S(2024)Use of Social Media in Disaster Management: Challenges and StrategiesSustainability10.3390/su1611482416:11(4824)Online publication date: 5-Jun-2024
https://doi.org/10.3390/su16114824
Kaufhold M(2024)Exploring the evolving landscape of human-centred crisis informatics: current challenges and future trendsi-com10.1515/icom-2024-000223:2(155-163)Online publication date: 6-May-2024
https://doi.org/10.1515/icom-2024-0002
Chen APark CDarkwa AHolliday RBest M(2024)"We're Not in That Circle of Misinformation": Understanding Community-Based Trusted Messengers Through Cultural Code-SwitchingProceedings of the ACM on Human-Computer Interaction10.1145/36374298:CSCW1(1-36)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637429
Durham JChowdhury SAlzarrad A(2023)Unveiling Key Themes and Establishing a Hierarchical Taxonomy of Disaster-Related Tweets: A Text Mining Approach for Enhanced Emergency Management PlanningInformation10.3390/info1407038514:7(385)Online publication date: 7-Jul-2023
https://doi.org/10.3390/info14070385
Veisi ODu DMoradi MGuasselli FAthanasoulias SSyed HMüller CStevens G(2023)Designing SafeMap Based on City Infrastructure and Empirical Approach: Modified A-Star Algorithm for Earthquake Navigation ApplicationProceedings of the 1st ACM SIGSPATIAL International Workshop on Advances in Urban-AI10.1145/3615900.3628788(61-70)Online publication date: 13-Nov-2023
https://dl.acm.org/doi/10.1145/3615900.3628788
Lobosco Dde Carvalho P(2023)Transforming Sensemaking and Perceptions on Meteorological Data to Inform Emergency Decision-MakingGroup Decision and Negotiation10.1007/s10726-023-09815-3Online publication date: 11-Feb-2023
https://doi.org/10.1007/s10726-023-09815-3
Kaufhold MReuter CLudwig T(2023)Big Data and Multi-platform Social Media Services in Disaster ManagementInternational Handbook of Disaster Research10.1007/978-981-19-8388-7_172(573-593)Online publication date: 1-Oct-2023
https://doi.org/10.1007/978-981-19-8388-7_172
Norris WVoida AVoida S(2022)People Talk in Stories. Responders Talk in Data: A Framework for Temporal Sensemaking in Time- and Safety-critical WorkProceedings of the ACM on Human-Computer Interaction10.1145/35129556:CSCW1(1-23)Online publication date: 7-Apr-2022
https://dl.acm.org/doi/10.1145/3512955
Ruan TKong QMcBride SSethjiwala ALv Q(2022)Cross-platform analysis of public responses to the 2019 Ridgecrest earthquake sequence on Twitter and RedditScientific Reports10.1038/s41598-022-05359-912:1Online publication date: 31-Jan-2022
https://doi.org/10.1038/s41598-022-05359-9
Kaufhold MReuter CLudwig T(2022)Big Data and Multi-platform Social Media Services in Disaster ManagementInternational Handbook of Disaster Research10.1007/978-981-16-8800-3_172-1(1-21)Online publication date: 17-Nov-2022
https://doi.org/10.1007/978-981-16-8800-3_172-1
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