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The doctor as the second opinion and the internet as the first

Published: 04 April 2009 Publication History

Abstract

People who use the Internet for health information often obtain their first opinion that way, and then, if they go to a doctor, the doctor's advice is relegated to the second opinion. Using the Internet, or Dr. Google, as a first opinion can be problematic due to misinformation, misinterpretation of valid information, and the fears that can arise due to lack of medical knowledge, inexperience, and limited perspectives. When patients do visit their doctor for a second opinion, some do not disclose the fact they already received their first opinion and often their doctors do not ask. The result is that patients may suffer needlessly if their fears, concerns, misunderstandings, and misinterpretations are not addressed by the healthcare providers with the expertise and skills to assist them. A pernicious disconnect exists between many patients who use the Internet for health information and the medical professionals who care for them. The medical profession can alleviate this disconnect by taking the lead in establishing guidelines for systematically talking to patients about, and guiding, their Internet research. Human-computer interaction professionals can collaborate with the medical community in ensuring credible health Web sites become the gold standard that patients use to achieve better health.

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    cover image ACM Conferences
    CHI EA '09: CHI '09 Extended Abstracts on Human Factors in Computing Systems
    April 2009
    2470 pages
    ISBN:9781605582474
    DOI:10.1145/1520340
    Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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    Published: 04 April 2009

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    Author Tags

    1. Dr. Google
    2. context of use
    3. doctors
    4. health
    5. health communication
    6. health literacy
    7. human-computer interaction professionals
    8. internet
    9. medicine
    10. patient-provider communication
    11. patients
    12. search
    13. user experience
    14. web site

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    • (2024)Exploring the Impact of Increased Health Information Accessibility in Cyberspace on Trust and Self-care PracticesProceedings of the 2024 ACM Workshop on Secure and Trustworthy Cyber-Physical Systems10.1145/3643650.3658611(61-70)Online publication date: 21-Jun-2024
    • (2024)IVC filter – assessing the readability and quality of patient information on the InternetJournal of Vascular Surgery: Venous and Lymphatic Disorders10.1016/j.jvsv.2023.10169512:2(101695)Online publication date: Mar-2024
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    • (2023)A descriptive study on online health information-seeking behavior among adults attending a tertiary care hospital in central KeralaCHRISMED Journal of Health and Research10.4103/cjhr.cjhr_64_2110:2(172)Online publication date: 2023
    • (2023)Performance-Based Measurement of eHealth Literacy: Systematic Scoping ReviewJournal of Medical Internet Research10.2196/4460225(e44602)Online publication date: 2-Jun-2023
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