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- panelNovember 2024
Nurturing Digitally Mediated Post-Growth Work Economies
CSCW Companion '24: Companion Publication of the 2024 Conference on Computer-Supported Cooperative Work and Social ComputingPages 121–124https://doi.org/10.1145/3678884.3689136Within Computer-Supported Cooperative Work (CSCW), efforts to digitalize work contribute to continual economic growth by, e.g., enhancing work productivity and mediating workflows of capitalist firms to accumulate more and evermore capital at the expense ...
- ArticleJune 2024
The AugCog of Work
AbstractThe relative value of automation is debated. On one hand, it is lauded for making mundane work doable by machines. Not only can such machines carry out such work more efficiently than humans: the latter are then empowered and opened up to fulfill ...
- research-articleJune 2024
‘Your Duties Are To Sweep A Floor Remotely’: Low Information Quality in Job Advertisements is a Barrier to Low-Income Job-Seekers’ Successful Use of Digital Platforms
- Sara Kingsley,
- Michael Six Silberman,
- Clara Wang,
- Robert Lambeth,
- Jiayin Zhi,
- Motahhare Eslami,
- Beibei Li,
- Jeffrey Bigham
CHIWORK '24: Proceedings of the 3rd Annual Meeting of the Symposium on Human-Computer Interaction for WorkArticle No.: 18, Pages 1–20https://doi.org/10.1145/3663384.3663403Digital platforms have become central in job search. Job-seekers’ experiences with these platforms, however, is a relatively new research area. This paper presents findings from 27 interviews with US low-income job-seekers. Job-seekers encountered many ...
- research-articleJune 2024
No Simple Fix: How AI Harms Reflect Power and Jurisdiction in the Workplace
FAccT '24: Proceedings of the 2024 ACM Conference on Fairness, Accountability, and TransparencyPages 422–432https://doi.org/10.1145/3630106.3658915The introduction of AI into working processes has resulted in workers increasingly being subject to AI-related harms. By analyzing incidents of worker-related AI harms between 2008 and 2023 in the AI Incident Database, we find that harms get addressed ...
- research-articleMay 2024
"Do You Want Me to Participate or Not?": Investigating the Accessibility of Software Development Meetings for Blind and Low Vision Professionals
- Yoonha Cha,
- Isabela Figueira,
- Jessy Ayala,
- Emory James Edwards,
- Joshua Garcia,
- André van der Hoek,
- Stacy Marie Branham
CHI '24: Proceedings of the 2024 CHI Conference on Human Factors in Computing SystemsArticle No.: 933, Pages 1–17https://doi.org/10.1145/3613904.3642130Scholars have investigated numerous barriers to accessible software development tools and processes for Blind and Low Vision (BLV) developers. However, the research community has yet to study the accessibility of software development meetings, which are ...
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- extended-abstractOctober 2023
Back to “ Back to Labor” : Revisiting Political Economies of Computer-Supported Cooperative Work
- Joice Tang,
- McKane Andrus,
- Samuel So,
- Udayan Tandon,
- Andrés Monroy-Hernández,
- Vera Khovanskaya,
- Sean A. Munson,
- Mark Zachry,
- Sucheta Ghoshal
CSCW '23 Companion: Companion Publication of the 2023 Conference on Computer Supported Cooperative Work and Social ComputingPages 522–526https://doi.org/10.1145/3584931.3611285Almost thirty years ago, CSCW published an article written by Joan Greenbaum detailing how and why CSCW should consider the framing of “labor” over “work” in researching and designing information systems [17]. This argument is especially salient in the ...
- research-articleSeptember 2023
“Collaborating” with AI: Taking a System View to Explore the Future of Work
Organization Science (INFORMS-ORGS), Volume 34, Issue 5Pages 1672–1694https://doi.org/10.1287/orsc.2022.1651In the wake of media hype about artificial intelligence (AI)/human collaboration, organizations are investing considerable resources into developing and using AI. In this paper, we draw on theories of technology in organizations to frame new directions ...
- research-articleApril 2023
Seeing Like a Toolkit: How Toolkits Envision the Work of AI Ethics
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 7, Issue CSCW1Article No.: 145, Pages 1–27https://doi.org/10.1145/3579621Numerous toolkits have been developed to support ethical AI development. However, toolkits, like all tools, encode assumptions in their design about what work should be done and how. In this paper, we conduct a qualitative analysis of 27 AI ethics ...
- research-articleApril 2023
Advocacy as Access Work: How People with Visual Impairments Gain Access to Digital Banking in India
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 7, Issue CSCW1Article No.: 120, Pages 1–23https://doi.org/10.1145/3579596Research in accessibility and assistive technology often assumes that technology is within easy reach, that is, people with disabilities are able to obtain technologies so long as they are accessible. As a result, less is understood about the challenges ...
- research-articleApril 2023
Face Work: A Human-Centered Investigation into Facial Verification in Gig Work
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 7, Issue CSCW1Article No.: 52, Pages 1–24https://doi.org/10.1145/3579485Through intensive research on datasets, benchmarks, and models, the computer-vision community has taken great strides to identify the societal biases intrinsic to these technologies. Less is known about the last mile of the computer-vision machine-...
- extended-abstractMarch 2023
What tasks emerge from Knowledge Work?
CHIIR '23: Proceedings of the 2023 Conference on Human Information Interaction and RetrievalPages 495–498https://doi.org/10.1145/3576840.3578328Over the 21st century, work has changed from physical labour to knowledge work that is mostly cognitive. To date, very few tools have been developed to facilitate its completion. While much has been written about tasks and many categorisations of tasks ...
- research-articleJanuary 2023
Psychological effect of online games on adults through deep neural network analysis
Journal of Computational Methods in Sciences and Engineering (JOCMSE), Volume 23, Issue 2Pages 737–746https://doi.org/10.3233/JCM-226607The online gaming industry is now expanding, and under the guise of this, a problem that cannot be ignored is online gaming addiction among adults. Adults with severe addiction problems often spend money and sabotage their lives, careers, and ...
- invited-talkJuly 2022
RoboTruckers: The Double Threat of AI for Low-Wage Work
AIES '22: Proceedings of the 2022 AAAI/ACM Conference on AI, Ethics, and SocietyPage 3https://doi.org/10.1145/3514094.3539569Much attention has been paid to the risk artificial intelligence poses to employment, particularly in low-wage industries. The question has invited well-placed concern from policymakers, as the prospect of millions of low-skilled workers finding ...
- research-articleJune 2022
Organizing in the End of Employment: Information Sharing, Data Stewardship, and Digital Workerism
CHIWORK '22: Proceedings of the 1st Annual Meeting of the Symposium on Human-Computer Interaction for WorkArticle No.: 14, Pages 1–9https://doi.org/10.1145/3533406.3533424Algorithmic management, decentralized workforces, and on-demand labor models have deeply shifted traditional employment relationships. These technologies have concerning implications for workers’ ability to exercise labor rights, build collective power, ...
- research-articleApril 2022
The Moral Orders of Matchmaking Work: Digitization of Matrimonial Services and the Future of Work
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 6, Issue CSCW1Article No.: 121, Pages 1–23https://doi.org/10.1145/3512968The digitization of matrimonial matchmaking has implications for work but also subjective notions of family, femininity, parent-child relations, community boundaries which this work relies on. This paper is based on qualitative, ethnographic fieldwork ...
- research-articleJanuary 2022
Characterizing Work-Life for Information Work on Mars: A Design Fiction for the New Future of Work on Earth
- Rhema Linder,
- Chase Hunter,
- Jacob McLemore,
- Senjuti Dutta,
- Fatema Akbar,
- Ted Grover,
- Thomas Breideband,
- Judith W. Borghouts,
- Yuwen Lu,
- Gloria Mark,
- Austin Z. Henley,
- Alex C. Williams
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 6, Issue GROUPArticle No.: 40, Pages 1–27https://doi.org/10.1145/3492859We present a design fiction, which is set in the near future as significant Mars habitation begins. Our goal in creating this fiction is to address current work-life issues on Earth and Mars in the future. With shelter-in-place measures, established ...
- research-articleJanuary 2022
We Are All Theorists of Technology Now: A Relational Perspective on Emerging Technology and Organizing
Organization Science (INFORMS-ORGS), Volume 33, Issue 1Pages 1–18https://doi.org/10.1287/orsc.2021.1562Technologies are changing at a rapid pace and in unpredictable ways. The scale of their impact is also far-reaching. Technologies such as artificial intelligence, data analytics, robotics, digital platforms, social media, blockchain, and 3-D printing ...
- research-articleJuly 2021
Alienation in the AI-Driven Workplace
AIES '21: Proceedings of the 2021 AAAI/ACM Conference on AI, Ethics, and SocietyPage 266https://doi.org/10.1145/3461702.3462520This paper asks whether explanations of one's workplace and economic institutions are valuable in and of themselves. In doing so, it departs from much of the explainability literature in law, computer science, philosophy, and the social sciences, which ...
- research-articleSeptember 2021
Preconceptions towards gamifying work: A thematic analysis of responses of a maritime logistics organization
Academic Mindtrek '21: Proceedings of the 24th International Academic Mindtrek ConferencePages 128–133https://doi.org/10.1145/3464327.3464368While research is increasingly investigating gamification in occupational environments, little in-depth analyses focus on understanding employees’ perceptions of gamified work. To address this gap, this paper presents a thematic analysis drawing on ten ...
- research-articleMay 2021
“Disadvantaged in the American-dominated Internet”: Sex, Work, and Technology
CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing SystemsArticle No.: 563, Pages 1–16https://doi.org/10.1145/3411764.3445378How do people in a precarious profession leverage technology to grow their business and improve their quality of life? Sex workers sit at the intersection of multiple marginalized identities and make up a sizeable workforce: the United Nations estimates ...