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- short-paperMarch 2016
User Trust in Intelligent Systems: A Journey Over Time
IUI '16: Proceedings of the 21st International Conference on Intelligent User InterfacesPages 164–168https://doi.org/10.1145/2856767.2856811Trust is a significant factor in user adoption of new systems. However, although trust is a dynamic attitude of the user towards the system and changes over time, trust in intelligent systems is typically captured as a single quantitative measure at the ...
- posterApril 2013
The effect of explanations on perceived control and behaviors in intelligent systems
CHI EA '13: CHI '13 Extended Abstracts on Human Factors in Computing SystemsPages 181–186https://doi.org/10.1145/2468356.2468389Intelligent systems often violate fundamental usability principles, such as control and transparency. Explanations have been shown to have a positive effect on transparency in such systems but little research exists as to how it may affect control. We ...
- research-articleFebruary 2012
Are explanations always important?: a study of deployed, low-cost intelligent interactive systems
IUI '12: Proceedings of the 2012 ACM international conference on Intelligent User InterfacesPages 169–178https://doi.org/10.1145/2166966.2166996Intelligent interactive systems (IIS) have great potential to improve users' experience with technology by tailoring their behaviour and appearance to users' individual needs; however, these systems, with their complex algorithms and dynamic behaviour, ...
- research-articleOctober 2010
Qualitative techniques for evaluating enterprise resource planning (ERP) user interfaces
SAICSIT '10: Proceedings of the 2010 Annual Research Conference of the South African Institute of Computer Scientists and Information TechnologistsPages 284–293https://doi.org/10.1145/1899503.1899535Studies have recommended usability criteria for evaluating Enterprise Resource Planning (ERP) systems. However these criteria do not provide sufficient qualitative information regarding the behaviour of users when interacting with the user interface of ...
- ArticleMarch 2009
Manipulating stress and cognitive load in conversational interactions with a multimodal system for crisis management support
COST'09: Proceedings of the Second international conference on Development of Multimodal Interfaces: active Listening and SynchronyPages 134–147https://doi.org/10.1007/978-3-642-12397-9_11The quality assessment of multimodal conversational interfaces is influenced by many factors. Stress and cognitive load are two of most important. In the literature, these two factors are considered as being related and accordingly summarized under the ...