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Nowadays, the importance of the call center industry is increasing because they are a major means of communication between organizations and their customers. So, ensuring optimized personnel schedules in call centers has several advantages, such ...

Aiming at the problems of extensive painting management and insufficient intelligence of the management system in shipyards, a lean planning management system for ship block painting is developed based on the scheduling algorithm and the lean labor ...

Scheduling the availability of order pickers is crucial for effective operations in a distribution facility with manual order pickers. When order-picking activities can only be performed in specific time windows, it is essential to jointly solve the order ...

We study the problem of integrated staffing and scheduling under demand uncertainty. This problem is formulated as a two-stage stochastic integer program with mixed-integer recourse. The here-and-now decision is to find initial staffing levels and ...

In everyday life, a situation often occurs wherein two or more persons with different personal schedules must determine a single job schedule. The authors focus on the practical concept of rent and loan and propose a scheduling system. This system ...

A hyperheuristic is a high-level heuristic which adaptively chooses between several low-level knowledge-poor heuristics so that while using only cheap, easy-to-implement low-level heuristics, we may achieve solution quality approaching that of an ...

The term hyperheuristic was introduced by the authors as a high-level heuristic that adaptively controls several low-level knowledgepoor heuristics so that while using only cheap, easy-to-implement low-level heuristics, we may achieve solution quality ...

Constructing timetables of work for personnel in healthcare institutions is known to be a highly constrained and difficult problem to solve. In this paper, we discuss a commercial system, together with the model it uses, for this rostering problem. We ...

The crew scheduling problem (CSP) appears in many mass transport systems (e.g., airline, bus, and railway industry) and consists of scheduling a number of crews to operate a set of transport tasks satisfying a variety of constraints. This problem is ...

The Crew Rostering Problem (CRP) aims at determining an optimal sequencing of a given set of duties into rosters satisfying operational constraints deriving from union contract and company regulations. Previous work on CRP addresses mainly urban mass-...

Many organizations face personnel scheduling decisions under conditions of variable demand for service across a seven-day planning horizon. These organizations must assign employees to daily shifts that efficiently satisfy the demand for labor, yet ...

The long-haul crew pairing problem involves the assignment of crews to scheduled flights such that overall costs are minimized and crew availability and work rule restrictions are satisfied. These problems are characterized by international flights that ...