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- research-articleApril 2020
An Honest Conversation: Transparently Combining Machine and Human Speech Assistance in Public Spaces
CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing SystemsPages 1–12https://doi.org/10.1145/3313831.3376310There is widespread concern over the ways speech assistant providers currently use humans to listen to users' queries without their knowledge. We report two iterations of the TalkBack smart speaker, which transparently combines machine and human ...
- research-articleMay 2019
StreetWise: Smart Speakers vs Human Help in Public Slum Settings
- Jennifer Pearson,
- Simon Robinson,
- Thomas Reitmaier,
- Matt Jones,
- Shashank Ahire,
- Anirudha Joshi,
- Deepak Sahoo,
- Nimish Maravi,
- Bhakti Bhikne
CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing SystemsPaper No.: 96, Pages 1–13https://doi.org/10.1145/3290605.3300326This paper explores the use of conversational speech question and answer systems in the challenging context of public spaces in slums. A major part of this work is a comparison of the source and speed of the given responses; that is, either machine-...