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- research-articleFebruary 2020
"The superhero of the university": experience-driven design and field study of the university guidance robot
AcademicMindtrek '20: Proceedings of the 23rd International Conference on Academic MindtrekPages 1–9https://doi.org/10.1145/3377290.3377304Robots have recently gained popularity in customer service. Especially social robots are nowadays utilized in healthcare, elderly homes and schools. Although it is crucial to design social robots according to well-defined user experience goals, research ...
- research-articleOctober 2018
Nice surprise, more present than a machine: Experiences evoked by a social robot for guidance and edutainment at a city service point
Mindtrek '18: Proceedings of the 22nd International Academic Mindtrek ConferencePages 163–171https://doi.org/10.1145/3275116.3275137Social robots are emerging as potentially useful tools for customer service in various contexts including retail, healthcare or education. Their capacity for human-like interaction could provide a satisfactory customer experience in simple and ...
- research-articleMay 2017
Utilizing Experience Goals in Design of Industrial Systems
- Virpi Roto,
- Eija Kaasinen,
- Tomi Heimonen,
- Hannu Karvonen,
- Jussi P. P. Jokinen,
- Petri Mannonen,
- Hannu Nousu,
- Jaakko Hakulinen,
- Yichen Lu,
- Pertti O. Saariluoma,
- Tiina Kymäläinen,
- Tuuli Keskinen,
- Markku Turunen,
- Hanna Maria Kaarina Koskinen
CHI '17: Proceedings of the 2017 CHI Conference on Human Factors in Computing SystemsPages 6993–7004https://doi.org/10.1145/3025453.3025620The core idea of experience-driven design is to define the intended experience before functionality and technology. This is a radical idea for companies that have built their competences around specific technologies. Although many technology companies ...
- articleOctober 2015
Defining user experience goals to guide the design of industrial systems
- Eija Kaasinen,
- Virpi Roto,
- Jaakko Hakulinen,
- Tomi Heimonen,
- Jussi P. P. Jokinen,
- Hannu Karvonen,
- Tuuli Keskinen,
- Hanna Koskinen,
- Yichen Lu,
- Pertti Saariluoma,
- Helena Tokkonen,
- Markku Turunen
Behaviour & Information Technology (BEIT), Volume 34, Issue 10Pages 976–991https://doi.org/10.1080/0144929X.2015.1035335The key prerequisite for experience-driven design is to define what experience to design for. User experience UX goals concretise the intended experience. Based on our own case studies from industrial environments and a literature study, we propose five ...
- research-articleDecember 2013
Who's there?: experience-driven design of urban interaction using a tangible user interface
MUM '13: Proceedings of the 12th International Conference on Mobile and Ubiquitous MultimediaArticle No.: 49, Pages 1–2https://doi.org/10.1145/2541831.2541878During recent years public displays relying on new types of display technologies have made their way to the city scene. In this paper, we present a concept that combines tangible interfaces with such ubiquitous urban interaction. We set out to create a ...
- tutorialSeptember 2013
Tending a virtual garden: exploring connectivity between cities
UbiComp '13 Adjunct: Proceedings of the 2013 ACM conference on Pervasive and ubiquitous computing adjunct publicationPages 761–764https://doi.org/10.1145/2494091.2496004This paper introduces a new experience-driven design concept to public spaces, such as bus stops, to strengthen connections between cities and their citizens. With the prototype described here we are provoking inquiry into whether the "technology" that ...
- research-articleSeptember 2013
Reflections on experience-driven design: a case study on designing for playful experiences
DPPI '13: Proceedings of the 6th International Conference on Designing Pleasurable Products and InterfacesPages 165–174https://doi.org/10.1145/2513506.2513524User experience (UX) has been recognized as an important quality factor of interactive products and services. Current design practices aim at ensuring a generally pleasurable or satisfying UX. However, approaches and methods for designing for specific ...
- research-articleJune 2011
Applying the PLEX framework in designing for playfulness
DPPI '11: Proceedings of the 2011 Conference on Designing Pleasurable Products and InterfacesArticle No.: 24, Pages 1–8https://doi.org/10.1145/2347504.2347531In addition to functionality and usability, interactive products are increasingly expected to provide pleasurable experiences to their users. Playfulness is a part of these experiences. However, playfulness can manifest in many different ways as humans ...