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- research-articleJuly 2019
Examining Social Media Use by Immigration Agencies in Canada: Privacy, Quality and Effectiveness
SMSociety '19: Proceedings of the 10th International Conference on Social Media and SocietyPages 117–125https://doi.org/10.1145/3328529.3328552The use of social media1 has become an important part of government communication strategies and practices. Governments now choose to be present on social media platforms and interact with the public. However, many government agencies view social media ...
- articleSeptember 2017
How Can We Develop Contextualized Theories of Effective Use? A Demonstration in the Context of Community-Care Electronic Health Records
Information Systems Research (INFORMS-ISR), Volume 28, Issue 3Pages 468–489https://doi.org/10.1287/isre.2017.0702We contribute to the shifting discourse in the literature on information system use, towards context-specific rather than general theories and effective use rather than just use. Organizations are under great pressure to use information systems ...
- articleMarch 2007
Fostering web use in some real environments
ACM SIGSOFT Software Engineering Notes (SIGSOFT), Volume 32, Issue 2Pages 1–4https://doi.org/10.1145/1234741.1234754Web-based systems accessed in real environments are analyzed, identifying technical and non-technical factors critical to good practice and effective use. User-centric and e-enabling approaches to successful deployment are suggested, applying ...