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- research-articleMay 2024
SToRM: Smart ticket resolution steps recommendation in facilities management
AIMLSystems '23: Proceedings of the Third International Conference on AI-ML SystemsArticle No.: 31, Pages 1–7https://doi.org/10.1145/3639856.3639887In modern times, different software tools are used in facilities maintenance to record maintenance problems as tickets. When these tickets are resolved, technicians also document the steps they took to fix the issue as resolution notes. The increasing ...
- articleJanuary 2021
Dual-Level Evaluation Framework for Airport User Satisfaction
International Journal of Operations Research and Information Systems (IJORIS), Volume 12, Issue 1Pages 17–30https://doi.org/10.4018/IJORIS.2021010102Passenger's satisfaction evaluation is very complicated for transport infrastructure services that accommodate high demand, mainly due to international passenger's quality attitudes, expectations, and experiences. This paper focuses on the development ...
- articleApril 2017
Exploring BIM Preparedness Among National Health Service Facilities Management
International Journal of 3-D Information Modeling (IJ3DIM), Volume 6, Issue 2Pages 36–56https://doi.org/10.4018/IJ3DIM.2017040103In 2011, a UK government mandate stated that all public-sector construction projects must conform to BIM level 2. As the owner of one of the largest estate portfolios in Europe the NHS will be heavily impacted by the introduction of the BIM mandate. ...
- articleJanuary 2016
Building Information Model for Existing Buildings for Facilities Management: RetroBIM Framework
International Journal of 3-D Information Modeling (IJ3DIM), Volume 5, Issue 1Pages 1–15https://doi.org/10.4018/IJ3DIM.2016010101The use of Building information modelling for the design and construction phase of a building has been thoroughly looked into by researchers and practitioners and there is evidence to support that it is beneficial for reducing cost, time and improving ...
- articleOctober 2013
Establishing Key Performance Indicators to Measure the Benefit of Introducing the Facilities Manager at an Early Stage in the Building Information Modeling Process
International Journal of 3-D Information Modeling (IJ3DIM), Volume 2, Issue 4Pages 38–51https://doi.org/10.4018/ij3dim.2013100104The Facilities Manager occupies a unique position within the lifecycle of a building asset, as he/she is one of the only Architecture/Engineering/Construction AEC and Facilities Management FM professionals who is in a position to view the product of the ...