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Today, online shops offer a variety of components to support users in finding suitable items, ranging from filters and recommendations to conversational advisors and natural language chatbots. All these methods differ in terms of cognitive load and ...

In recent years, patients' interest in taking control of their own health and rehabilitation has grown. Shared decision making (SDM) advocates for the involvement of patients in making preference-sensitive decisions about their health and care. Optimal ...

Decision aids have long been an important source of help in making structured decisions. However, decision support for more complex problems has been much more difficult to create. Decision aids are now being developed for very complex problems, and ...

This research explores how multimedia vividness and the use of computer-based social cues can influence involvement with technology and decision-making outcomes. An experiment is conducted that examines the effect that increased levels of vividness (...

Despite the explosive growth of electronic commerce and the rapidly increasing number of consumers who use interactive media such as the World Wide Web for prepurchase information search and online shopping, very little is known about how consumers make ...

This paper provides an introduction to this Special Issue by a providing a framework for evaluating the potential and actual success of marketing management support systems MMSS, and b briefly discussing how each paper in this Special Issue addresses ...