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Planning, critical success factors, and management's information requirements

Authors:

Malcolm C. Munro,

Basil R. WheelerAuthors Info & Claims

MIS Quarterly, Volume 4, Issue 4

Pages 27 - 38

https://doi.org/10.2307/248958

Published: 01 December 1980 Publication History

Abstract

Focusing on a manager's goals and critical success factors has been advocated as an approach to defining senior and middle managers' information requirements. In this article a field study is described in which the planning processes in a corporation were used as a mechanism for identifying goals, critical success factors and performance measures and standards, i.e., information requirements for managerial control. A general approach generated from the field study is described and the advantages and disadvantages of the approach are analyzed.

References

[1]

Ackoff, R.L. "Management Misinformation Systems," Management Science, Volume 14, Number 4, December 1967, pp.B147- 156.

Digital Library

[2]

Anthony, R.N. Planning and Control Systems: A Framework for Analysis, Division of Research, Harvard Graduate School of Business Administration, Boston, Massachusetts, 1965.

[3]

Bariff, M.L. and Lusk, E.J. "A Study of the Utilization of Cognitive Style and Personality Tests for the Design of Management Information Systems," Management Science, Volume 23, Number 8, 1977, pp. 820- 829.

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[4]

Benbasat, I. and Taylor, R.N. "The Impact of Cognitive Styles on Information System Design," MIS Quarterly, Volume 2, Number 2, June 1978, pp. 43-54.

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Cooper, R.B. and Swanson, E.B. "Management Information Requirements Assessment: The State of the Art," Data Base, Volume 11, Number 2, Fall 1979, pp. 5- 16.

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[6]

Davis, G.B. "Comments on the Critical Success Factors Method for Obtaining Management Information Requirements in Article by John F. Rockart, 'Chief Executives Define Their Own Data Needs,' in Harvard Business Review, March - April 1979," MIS Quarterly, Volume 3, Number 3, September 1979, pp. 57-58.

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Gorry, G.A. and Scott Morton, M.S. "A Framework for Management Information Systems," Sloan Management Review, Volume 13, Number 1, Fall 1971, pp. 55 - 70.

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Keen, P.G.W. and Scott Morton, M.S. Decision Support Systems: An Organizational Perspective, Addison-Wesley Publishing Company, Reading, Massachusetts, 1978.

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Kennedy, M.H. and Mahapatra, S. "Information Analysis for Effective Planning and Control," Sloan Management Review, Volume 16, Number 2, Winter 1975, pp. 71-83.

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King, W.R. and Cleland, D.I. "Manager-Analyst Teamwork in MIS," Business Horizons, Volume XIV, Number 2, April 1971, pp. 59-68.

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King, W.R. and Cleland D.I. "The Design of Management Information Systems: An Information Analysis Approach," Management SCience, Volume 22, Number 3, November 1975, pp. 286-297.

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McKenney, J.L. and Keen, P.G.W. "How Managers' Minds Work," Harvard Business Review, Volume 52, Number 3, May - June 1974, pp. 79-90.

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Mintzberg, H. "The Manager's Job: Folklore and Fact," Harvard Business Review, Volume 53, Number 4, July - August 1975, pp. 49-61.

[14]

Mintzberg, H. "Impediments to the Use of Management Information," National Association of Accounts, New York, N.Y., and The Society of Industrial Accountants of Canada, Hamilton, Ontario, Canada, 1975.

[15]

Munro, M.C. "Determining the Manager's Information Needs," Journal of Systems Management, Volume 29, Number 6, June 1978, pp. 34-39.

[16]

Munro, M.C. and Davis, G.B. "Determining Management Information Needs: A Comparison of Methods," MIS Quarterly, Volume 1, Number 2, June 1977, pp 55- 67.

Digital Library

[17]

Rockart, J.F. "Chief Executives Define Their Own Data Needs," Harvard Business Review, Volume 5 7, Number 2, March - April 1979, pp. 81-93.

[18]

Steiner, G.A. "Comprehensive Managerial Planning," Strategic Planning for MIS, edited by McLean, E.R. and Soden, J.V., John Wiley and Sons, Inc., New York, New York, 1977.

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Zani, W.M. "Blueprint for MIS," Harvard Business Review, Volume 48, Number 6, November - December 1970, pp. 85-90.

Cited By

Ryan JLewis CDoster BDaily S(2017)Using Key Performance Indicators to Reduce Perceived Perioperative Complexity and Improve Patient WorkflowInternational Journal of Healthcare Information Systems and Informatics10.4018/IJHISI.201710010212:4(13-30)Online publication date: 1-Oct-2017
https://dl.acm.org/doi/10.4018/IJHISI.2017100102
Roy SSangle P(2017)AHP-based framework for prioritising critical success factors to achieve ERP implementation successInternational Journal of Business Information Systems10.1504/IJBIS.2017.08144824:2(174-209)Online publication date: 1-Jan-2017
https://dl.acm.org/doi/10.1504/IJBIS.2017.081448
Laosethakul KBoulton W(2017)Critical Success Factors for E‐commerce in ThailandThe Electronic Journal of Information Systems in Developing Countries10.1002/j.1681-4835.2007.tb00205.x30:1(1-22)Online publication date: 5-Dec-2017
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Planning, critical success factors, and management's information requirements

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Published In

cover image MIS Quarterly

MIS Quarterly Volume 4, Issue 4

December 1980

76 pages

ISSN:0276-7783

Issue’s Table of Contents

Publisher

Society for Information Management and The Management Information Systems Research Center

United States

Publication History

Published: 01 December 1980

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Cited By

Ryan JLewis CDoster BDaily S(2017)Using Key Performance Indicators to Reduce Perceived Perioperative Complexity and Improve Patient WorkflowInternational Journal of Healthcare Information Systems and Informatics10.4018/IJHISI.201710010212:4(13-30)Online publication date: 1-Oct-2017
https://dl.acm.org/doi/10.4018/IJHISI.2017100102
Roy SSangle P(2017)AHP-based framework for prioritising critical success factors to achieve ERP implementation successInternational Journal of Business Information Systems10.1504/IJBIS.2017.08144824:2(174-209)Online publication date: 1-Jan-2017
https://dl.acm.org/doi/10.1504/IJBIS.2017.081448
Laosethakul KBoulton W(2017)Critical Success Factors for E‐commerce in ThailandThe Electronic Journal of Information Systems in Developing Countries10.1002/j.1681-4835.2007.tb00205.x30:1(1-22)Online publication date: 5-Dec-2017
Ryan JDoster BDaily SLewis C(2016)A Case Study Perspective for Balanced Perioperative Workflow Achievement through Data-Driven Process ImprovementInternational Journal of Healthcare Information Systems and Informatics10.4018/IJHISI.201607010211:3(19-41)Online publication date: 1-Jul-2016
https://dl.acm.org/doi/10.4018/IJHISI.2016070102
Ryan JDoster BDaily SLewis C(2014)A Balanced Perspective to Perioperative Process Management Aligned to Hospital StrategyInternational Journal of Healthcare Information Systems and Informatics10.4018/ijhisi.20141001019:4(1-19)Online publication date: 1-Oct-2014
https://dl.acm.org/doi/10.4018/ijhisi.2014100101
March SHevner A(2007)Integrated decision support systemsDecision Support Systems10.1016/j.dss.2005.05.02943:3(1031-1043)Online publication date: 1-Apr-2007
https://dl.acm.org/doi/10.1016/j.dss.2005.05.029
Salmeron JHerrero I(2005)An AHP-based methodology to rank critical success factors of executive information systemsComputer Standards & Interfaces10.1016/j.csi.2004.09.00228:1(1-12)Online publication date: 1-Jul-2005
https://dl.acm.org/doi/10.1016/j.csi.2004.09.002
Magal SStrouble D(1991)A Users' Perspective of the Critical Success Factors Applicable to Information CentersInformation Resources Management Journal10.4018/irmj.19910401034:2(22-34)Online publication date: 1-Apr-1991
https://dl.acm.org/doi/10.4018/irmj.1991040103
Magal SCarr HWatson H(1988)Critical success factors for information center managersMIS Quarterly10.2307/24920812:3(413-425)Online publication date: 1-Sep-1988
https://dl.acm.org/doi/10.2307/249208
Henderson JSifonis J(1988)The value of strategic IS planning: understanding consistency, validity, and IS marketsMIS Quarterly10.2307/24884312:2(187-200)Online publication date: 1-Jun-1988
https://dl.acm.org/doi/10.2307/248843
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