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Shaping Human-AI Collaboration: Varied Scaffolding Levels in Co-writing with Language Models

Published: 11 May 2024 Publication History

Abstract

Advances in language modeling have paved the way for novel human-AI co-writing experiences. This paper explores how varying levels of scaffolding from large language models (LLMs) shape the co-writing process. Employing a within-subjects field experiment with a Latin square design, we asked participants (N=131) to respond to argumentative writing prompts under three randomly sequenced conditions: no AI assistance (control), next-sentence suggestions (low scaffolding), and next-paragraph suggestions (high scaffolding). Our findings reveal a U-shaped impact of scaffolding on writing quality and productivity (words/time). While low scaffolding did not significantly improve writing quality or productivity, high scaffolding led to significant improvements, especially benefiting non-regular writers and less tech-savvy users. No significant cognitive burden was observed while using the scaffolded writing tools, but a moderate decrease in text ownership and satisfaction was noted. Our results have broad implications for the design of AI-powered writing tools, including the need for personalized scaffolding mechanisms.

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  • (2024)Not Just Novelty: A Longitudinal Study on Utility and Customization of an AI WorkflowProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661587(782-803)Online publication date: 1-Jul-2024

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      CHI '24: Proceedings of the 2024 CHI Conference on Human Factors in Computing Systems
      May 2024
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      DOI:10.1145/3613904
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      1. Generative AI
      2. Human-AI collaboration
      3. co-writing
      4. writing assistants

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      • (2024)Not Just Novelty: A Longitudinal Study on Utility and Customization of an AI WorkflowProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661587(782-803)Online publication date: 1-Jul-2024

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