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Making a Case in Medical Work: Implications forthe Electronic Medical Record

Authors:

Mark Hartswood,

Mark Rouncefield,

Roger SlackAuthors Info & Claims

Computer Supported Cooperative Work, Volume 12, Issue 3

Pages 241 - 266

https://doi.org/10.1023/A:1025055829026

Published: 22 July 2003 Publication History

Abstract

The introduction of the electronic medical record (EMR) is widely seen by healthcare policy makers and service managers alike as a key step in the achievement of more efficient and integrated healthcare services. However, our study of inter-service work practices reveals important discrepancies between the presumptions of the role of the EMR in achieving service integration and the ways in which medical workers actually use and communicate patient information. These lead us to doubt that technologies like the EMR can deliver their promised benefits unless there is a better understanding of the work they are intended to support and the processes used in its development and deployment become significantly more user-led.

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Cited By

Mostaeen GRoy BRoy CSchneider K(2019)Designing for Real-Time Groupware Systems to Support Complex Scientific Data AnalysisProceedings of the ACM on Human-Computer Interaction10.1145/33311513:EICS(1-28)Online publication date: 13-Jun-2019
https://dl.acm.org/doi/10.1145/3331151
Procter RWherton JGreenhalgh T(2018)Hidden Work and the Challenges of Scalability and Sustainability in Ambulatory Assisted LivingACM Transactions on Computer-Human Interaction10.1145/318559125:2(1-26)Online publication date: 11-Apr-2018
https://dl.acm.org/doi/10.1145/3185591
Wu PNam MChoi JKirlik ASha LBerlin R(2017)Supporting Emergency Medical Care Teams with an Integrated Status Display Providing Real-Time Access to Medical Best Practices, Workflow Tracking, and Patient DataJournal of Medical Systems10.1007/s10916-017-0829-x41:12(1-19)Online publication date: 1-Dec-2017
https://dl.acm.org/doi/10.1007/s10916-017-0829-x
Show More Cited By

Index Terms

Making a Case in Medical Work: Implications forthe Electronic Medical Record
1. Applied computing
  1. Life and medical sciences
    1. Consumer health
    2. Health informatics
2. Social and professional topics
  1. Computing / technology policy
    1. Medical information policy

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Published In

cover image Computer Supported Cooperative Work

Computer Supported Cooperative Work Volume 12, Issue 3

2003

126 pages

ISSN:0925-9724

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Copyright © Copyright © 2003 Kluwer Academic Publishers.

Publisher

Kluwer Academic Publishers

United States

Publication History

Published: 22 July 2003

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Cited By

Mostaeen GRoy BRoy CSchneider K(2019)Designing for Real-Time Groupware Systems to Support Complex Scientific Data AnalysisProceedings of the ACM on Human-Computer Interaction10.1145/33311513:EICS(1-28)Online publication date: 13-Jun-2019
https://dl.acm.org/doi/10.1145/3331151
Procter RWherton JGreenhalgh T(2018)Hidden Work and the Challenges of Scalability and Sustainability in Ambulatory Assisted LivingACM Transactions on Computer-Human Interaction10.1145/318559125:2(1-26)Online publication date: 11-Apr-2018
https://dl.acm.org/doi/10.1145/3185591
Wu PNam MChoi JKirlik ASha LBerlin R(2017)Supporting Emergency Medical Care Teams with an Integrated Status Display Providing Real-Time Access to Medical Best Practices, Workflow Tracking, and Patient DataJournal of Medical Systems10.1007/s10916-017-0829-x41:12(1-19)Online publication date: 1-Dec-2017
https://dl.acm.org/doi/10.1007/s10916-017-0829-x
Mcdowell JWu AEhrenfeld JUrman R(2017)Effect of the Implementation of a New Electronic Health Record System on Surgical Case Turnover TimeJournal of Medical Systems10.1007/s10916-017-0690-y41:3(1-6)Online publication date: 1-Mar-2017
https://dl.acm.org/doi/10.1007/s10916-017-0690-y
Marcu GDey AKiesler SReddy MGergle DMorris MBjørn PKonstan J(2016)Time to reflectProceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing10.1145/2818048.2820079(954-964)Online publication date: 27-Feb-2016
https://dl.acm.org/doi/10.1145/2818048.2820079
Bansler JHavn ESchmidt KMØnsted TPetersen HSvendsen J(2016)Cooperative Epistemic Work in Medical PracticeComputer Supported Cooperative Work10.1007/s10606-016-9261-x25:6(503-546)Online publication date: 1-Dec-2016
https://dl.acm.org/doi/10.1007/s10606-016-9261-x
Procter RWherton JGreenhalgh TSugarhood PRouncefield MHinder S(2016)Telecare Call Centre Work and Ageing in PlaceComputer Supported Cooperative Work10.1007/s10606-015-9242-525:1(79-105)Online publication date: 1-Feb-2016
https://dl.acm.org/doi/10.1007/s10606-015-9242-5
Tang CChen YSemaan BRoberson JCosley DForte ACiolfi LMcDonald D(2015)Restructuring Human InfrastructureProceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing10.1145/2675133.2675277(649-661)Online publication date: 28-Feb-2015
https://dl.acm.org/doi/10.1145/2675133.2675277
Al-Fedaghi S(2014)Design Principles in Health Information TechnologyInternational Journal of Healthcare Information Systems and Informatics10.4018/ijhisi.20140101029:1(30-41)Online publication date: 1-Jan-2014
https://dl.acm.org/doi/10.4018/ijhisi.2014010102
Pine KMazmanian MFussell SLutters WMorris MReddy M(2014)Institutional logics of the EMR and the problem of 'perfect' but inaccurate accountsProceedings of the 17th ACM conference on Computer supported cooperative work & social computing10.1145/2531602.2531652(283-294)Online publication date: 15-Feb-2014
https://dl.acm.org/doi/10.1145/2531602.2531652
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