- Authors:
- Elizabeth Goodman,
- Mike Kuniavsky,
- Andrea Moed
The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created. Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques that will provide a basis for developing better products, whether they're Web, software or mobile based. In addition, it's written with an understanding of product development in the real world, taking tight budgets, short schedules, and existing processes into account. Since the publication of the first edition, the business of user research has exploded with new technologies and new techniques. This second edition takes those changes into account with extensive revisions to existing topics. It also adds entirely new material on observational research, mobile usability, diary studies, remote research, and cross-cultural and multilingual projects. Explains how to balance usability with creativity and originalityA valuable resource for designers, developers, project managers -- anyone whose work affects the end user experienceProvides a real-world perspective on research. Helps you do user research cheaply and quickly, and present it persuasivelyGives you the tools and confidence to perform user research on your own design, tuning user experience to the unique needs of your product and its users
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- Salminen J, Nielsen L, Jung S, An J, Kwak H and Jansen B “Is More Better?” Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems, (1-13)
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- Jones D (2017). Review of "Mapping Experiences: A Guide to Creating Value through Journeys, Blueprints, and Diagrams by Kalbach, J.," Sebastopol, CA: O'Reilly Media (2016), Communication Design Quarterly, 4:2b, (44-48), Online publication date: 22-Mar-2017.
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Index Terms
- Observing the User Experience, Second Edition: A Practitioner's Guide to User Research
Reviews
Ernest L Hughes
In this second edition, the authors update an important contribution to the emerging discipline of user experience (UX) research. The book is intended for UX researchers and designers who want practical advice, and chief technical officers (CTOs) who want to shape an organizational direction for UX in their product development. The 19 chapters are organized into three parts: how UX fits into product development, UX research techniques, and communication. This review highlights a few of the book's chapters/parts. The first and last chapters are the most important from the perspective of a CTO. Chapter 1 provides a case study on how the toy company LEGO utilized UX research to return to profitability, and chapter 19 covers creating a user-centric organizational culture. Chapter 2 highlights the book's practical value, describing nano- and micro-usability test methods that can be implemented immediately. Part 2 provides extensive coverage of accepted and proven UX research methods, including global and cross-cultural research issues. This book is one of many noteworthy titles from Morgan Kaufmann in this subject area. It is chock-full of practical examples and advice for both novice and experienced practitioners. Readers interested in how UX professionals can address sustainability should read Kramer's book [1], and designers of government systems and services should read Buie and Murray's [2]. Readers should note that the user interface (UI) is not UX; they should look elsewhere for specific UI techniques. Online Computing Reviews Service
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