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Knowledge management at Ernst & Young UK: getting value through knowledge flows

Published: 10 December 2000 Publication History
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References

[1]
Davenport, T. H., DeLong, D. W., and Beers, M. C. "Successful Knowledge Management Projects," Sloan Management Review Winter 1998, pp. 43-57.
[2]
Edwards, C., Ward, J., and Bytheway, A. The Essence of Information Systems (2nd ed.), Upper Saddle River, NJ: Prentice Hall International, 1995.
[3]
Fahey, L., and Prusak, L. "The Eleven Deadliest Sins of Knowledge Management," California Management Review (40:3), 1998, pp. 265-276.
[4]
Graff, S., and Gabarro, J. J. "The Transformation of Ernst & Young UK," Harvard Business School Case Study No. 9-498-049, 1996.
[5]
Hansen, M. T., Nohria, N., and Thierney, T. "What's Your Strategy for Managing Knowledge," Harvard Business Review, March-April 1999, pp. 106-116.
[6]
Ives, B., and Learmonth, G. P. "The Information System as a Competitive Weapon," Communications of the ACM (27:12), 1984, pp. 1193-1201.
[7]
Laudon, K. C., and Laudon, J. P. Information Systems: A Problem Solving Approach (4th ed.), Orlando, FL: Dryden, 1998.
[8]
Leidner, D. E. "Information Technology and Organizational Culture," in Strategic Information Management, R. D. Galliers, D. E. Leidner, and B. S. H. Baker (eds.), London: Butterworth Heinemann, 1999, pp. 523-550.
[9]
McDermott, R. "Why Information Technology Inspired but Cannot Deliver Knowledge Management," Sloan Management Review (41:4), 1999, pp. 103-117.
[10]
Nachum, L. "Measurement of Productivity of Professional Services: An Illustration on Swedish Management Consulting Firms," International Journal of Operations and Production Management (19:9), 1999, pp. 922-949.
[11]
Nonaka, I. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science (5:1), 1994, pp. 14-37.
[12]
Ruggles, R. "The State of the Notion: Knowledge Management in Practice," California Management Review (40:3), 1998, pp. 80-89.
[13]
Sarvary, M. "Knowledge Management and Competition in the Consulting Industry," California Management Review (41:2), 1999, pp. 95-107.
[14]
Zack, M. H. "Developing a Knowledge Strategy," California Management Review (41:3), 1999, pp. 125-145.

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cover image ACM Conferences
ICIS '00: Proceedings of the twenty first international conference on Information systems
December 2000
822 pages

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Association for Information Systems

United States

Publication History

Published: 10 December 2000

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