Exploring customer influence on the agile transformation of service providers
Authors: 
Jeppe Aagaard Glud, Kevin Helge Hansen-Schwartz, Raffaele Fabio CirielloAuthors Info & Claims
Pages 300 - 301
Abstract
Transitioning to agile software development (ASD) practices is a long and difficult journey. Most existing literature assumes that agile transformation is solely the service provider's task, attributing only a passive role to the customer. This study explores customer influence on the agile transformation of service providers, based on an exploratory qualitative field study at a multinational Danish software firm. Our preliminary results show that a customer's risk tolerance and collaborative routines influence their service provider's transition to agile teamwork practices, planning routines, and customer involvement practices. We outline a conceptual model of customer-mediated agile transformation.
References
[1]
R. Hoda, J. Noble, and S. Marshall, "The impact of inadequate customer collaboration on self-organizing Agile teams," Inf. Softw. Technol., vol. 53, no. 5, pp. 521--534, 2011.
[2]
K. Conboy, "Agility from first principles: reconstructing the concept of agility in information systems development," Inf. Syst. Res., vol. 20, no. 3. pp. 329--354, 2009.
[3]
H. Ayed, B. Vanderose, and N. Habra, "Agile cultural challenges in Europe and Asia: insights from practitioners," in Proceedings of the 39th International Conference on Software Engineering: Software Engineering in Practice Track, 2017, pp. 153--162.
[4]
S. Obrutsky and E. Erturk, "The Agile Transition in Software Development Companies: The Most Common Barriers and How to Overcome Them," Bus. Manag. Res., vol. 6, no. 4, p. 40, 2017.
[5]
A. Qumer and B. Henderson-Sellers, "A framework to support the evaluation, adoption and improvement of agile methods in practice," J. Syst. Softw., vol. 81, no. 11, pp. 1899--1919, 2008.
[6]
R. Hoda and J. Noble, "Becoming agile: a grounded theory of agile transitions in practice," in Proceedings of the 39th International Conference on Software Engineering, 2017, pp. 141--151.
[7]
U. Schultze and M. Avital, "Designing interviews to generate rich data for information systems research," Inf. Organ., vol. 21, no. 1, pp. 1--16, 2011.
[8]
J. T. DeCuir-Gunby, P. L. Marshall, and A. W. McCulloch, "Developing and using a codebook for the analysis of interview data: An example from a professional development research project," Field Methods, vol. 23, no. 2, pp. 136--155, 2011.
[9]
G. Walsham, "Doing interpretive research," Eur. J. Inf. Syst., vol. 15, no. 3, pp. 320--330, 2006.
Recommendations
Evaluating the impact of an agile transformation: a longitudinal case study in a distributed context
Many software-development organizations have recently started to adopt agile practices in order to benefit from the improvements they clearly bring, in terms of production speed and software quality, for example. However, in a large, distributed ...
Agile transition and adoption human-related challenges and issues
Agile methods in software development have been introduced to cope with the inherent problems of the traditional methods. The increasing prevalence of using these methods reflects their important role in the future of software development. However, ...
Challenges in Agile Transformation Journey: A Qualitative Study
SBES '20: Proceedings of the XXXIV Brazilian Symposium on Software EngineeringContext: The agile transformation of an organization is influenced by different factors that can hinder the initiative's success, such as lack of adaptation of agile practices to the organizational context, selection of agile alternatives without using ...
Comments
Please enable JavaScript to view thecomments powered by Disqus.Information & Contributors
Information
Published In
May 2019
369 pages
- Conference Chair:
- Gunter Mussbacher,
- General Chair:
- Joanne M. Atlee,
- Program Chair:
- Tevfik Bultan
Sponsors
- SIGSOFT: ACM Special Interest Group on Software Engineering
- IEEE-CS: Computer Society
Publisher
IEEE Press
Publication History
Published: 25 May 2019
Check for updates
Author Tags
Qualifiers
- Research-article
Conference
ICSE '19
Sponsor:
- SIGSOFT
- IEEE-CS
ICSE '19: 41st International Conference on Software Engineering
May 25 - 31, 2019
Quebec, Montreal, Canada
Acceptance Rates
Overall Acceptance Rate 276 of 1,856 submissions, 15%
Upcoming Conference
Contributors
Other Metrics
Bibliometrics & Citations
Bibliometrics
Article Metrics
- 0Total Citations
- 57Total Downloads
- Downloads (Last 12 months)3
- Downloads (Last 6 weeks)0
Reflects downloads up to 31 Dec 2024
Other Metrics
Citations
View Options
Login options
Check if you have access through your login credentials or your institution to get full access on this article.
Sign in