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Enterprises are essential to the sustainment of our modern society. However, they rarely receive the level of attention and rigor that technical systems do. Treating enterprises as systems is a promising approach, but enterprises depend on a substantial ...

Quality, affordable healthcare remains a contentious, complex and urgent societal problem. Given the scale and complexity of healthcare, systemic changes addressing emergent cost escalation and quality deficiencies are difficult to study, evaluate, and ...

Enterprise adoption of information technology (IT) innovations has been a topic of tremendous interest to both practitioners and researchers. The study of technological, managerial, strategic, and economic factors as well as adoption processes and ...

Computer simulations are effective tools for addressing enterprise transformation in terms of alternative organizational policies, operating procedures, and allocations of resources. We present a multilevel approach to computationally model health ...

This paper translates a qualitative theory of enterprise transformation into a quantitative, mathematical theory. This enables computational exploration of the phenomena outlined in the theory, as well as the sensitivity of these phenomena to a range of ...

This paper elaborates the conceptual underpinnings needed to understand and influence change in complex socio-technical systems. The nature of causality is first addressed, followed by consideration of the nature of complexity. It is argued that, at ...

This paper explores the factors responsible for success or failure of an automobile through a case study analysis of 10 product successes and 10 product failures in the United States auto market over the last 50 years. Through the creation and analysis ...

Link-based analysis of the Web provides the basis for many important applications—like Web search, Web-based data mining, and Web page categorization—that bring order to the massive amount of distributed Web content. Due to the overwhelming reliance on ...

This chapter addresses the prospects for change in health care delivery. The focus is on value - high quality, affordable care for everyone. We consider three domains that participate in the flow of value and the nature of the interfaces among these ...

This chapter offers a systems view of healthcare delivery and outlines a wide range of concepts, principles, models, methods and tools from systems engineering and management that can enable the transformation of the dysfunctional "as is" healthcare ...

The proliferation of retail outlets with nearly identical product offerings and similar costs due to market efficiency means that selecting an appropriate market to open a store is a critical decision for a retailer. It is an investment decision that is ...

This paper explores how service value is created in a network context and how the structure and dynamics of the value network as well as customer expectations influence the complexity of the services ecosystem. The paper then discusses what ...

This volume brings together several perspectives on the nature of work processes in enterprises and how information systems can best support these processes. The genesis of this idea was the shared interests of the authors in how enterprises improve and ...

This paper describes an effort to determine the rationale and content for a research agenda in complex systems. This effort included a workshop conducted with 50 thought leaders in complex engineered, organizational, and natural systems. The results of ...

The acquisition of public sector complex systems is time-consuming, very expensive, and rife with uncertainties. The enterprise associated with acquisition is an excellent candidate for transformation— fundamental change to achieve substantially higher ...

This paper introduces a strategic layer as separate and distinct from an operational layer found in a traditional business architecture framework. The motivation for so doing is to better understand the unique processes of such a layer so that they can ...

There is a substantial amount of evidence that shows the national economies are shifting to services and the nature of work has changed dramatically during that shift. However, the extent of research aimed at the better understanding and design of work ...