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Adding Voices to Support Web Navigation Among a Low Digital Literacy Group

Published: 18 June 2019 Publication History

Abstract

This paper presents our initial experiences introducing and refining a voice-annotated web application to a group of people who have limited experience with technology. We conducted a two-week training program for a group of sex-trafficking survivors in Nepal to help them sell their handicrafts on an online marketplace. We incorporate voices in two senses: by providing naturalistic, extended voice annotation with colloquial phrasing and intonation and by using the survivors' words and images in the interface. The colloquial phrases helped in use and we saw the survivors adopting the phrases to explain the system. We contemplate design approaches to make web applications accessible to people with limited digital fluency.

References

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Aakash Gautam, Chandani Shrestha, Deborah Tatar, and Steve Harrison. 2018. Social Photo-Elicitation: The Use of Communal Production of Meaning to Hear a Vulnerable Population. Proceedings of the ACM on Human-Computer Interaction 2, CSCW (2018), 56.
[3]
Matthew P Huenerfauth. 2002. Developing design recommendations for computer interfaces accessible to illiterate users. University College Dublin (2002).
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Indrani Medhi, Archana Prasad, and Kentaro Toyama. 2007. Optimal audio-visual representations for illiterate users of computers. In Proceedings of the 16th international conference on World Wide Web. ACM, 873--882.
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Indrani Medhi, Aman Sagar, and Kentaro Toyama. 2006. Text-free user interfaces for illiterate and semi-literate users. In Information and Communication Technologies and Development, 2006. ICTD'06. International Conference on. IEEE, 72--82.
[6]
Indrani Medhi-Thies, Pedro Ferreira, Nakull Gupta, Jacki O'Neill, and Edward Cutrell. 2015. KrishiPustak: A social networking system for low-literate farmers. In Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing. ACM, 1670--1681.
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Kamal Thapa Kshetri, Yesoda Banjade, and Govind Subedi. 2018. Trafficking in Persons National Report. Technical Report. National Human Rights Commission Nepal. http://www.nhrcnepal.org/nhrc_new/doc/newsletter/NHRC_National_Report_TIP_in_Nepal_September_2018.pdf

Cited By

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  • (2021)Reflections on Assets-Based Design: A Journey Towards A Collective of Assets-Based ThinkersProceedings of the ACM on Human-Computer Interaction10.1145/34795455:CSCW2(1-32)Online publication date: 18-Oct-2021
  • (2021)A Digital Safety Dilemma: Analysis of Computer-Mediated Computer Security Interventions for Intimate Partner Violence During COVID-19Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445589(1-17)Online publication date: 6-May-2021

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Information

Published In

cover image ACM Conferences
DIS '19 Companion: Companion Publication of the 2019 on Designing Interactive Systems Conference 2019 Companion
June 2019
410 pages
ISBN:9781450362702
DOI:10.1145/3301019
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 18 June 2019

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Author Tags

  1. audio interface
  2. digital divide
  3. digital literacy
  4. hci4d
  5. illiterate users
  6. user study
  7. voice annotation

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  • Work in progress

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DIS '19
Sponsor:
DIS '19: Designing Interactive Systems Conference 2019
June 23 - 28, 2019
CA, San Diego, USA

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DIS '19 Companion Paper Acceptance Rate 105 of 415 submissions, 25%;
Overall Acceptance Rate 1,158 of 4,684 submissions, 25%

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Cited By

View all
  • (2021)Reflections on Assets-Based Design: A Journey Towards A Collective of Assets-Based ThinkersProceedings of the ACM on Human-Computer Interaction10.1145/34795455:CSCW2(1-32)Online publication date: 18-Oct-2021
  • (2021)A Digital Safety Dilemma: Analysis of Computer-Mediated Computer Security Interventions for Intimate Partner Violence During COVID-19Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445589(1-17)Online publication date: 6-May-2021

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