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Understanding Trust amid Delays in Crowdfunding

Authors:

Elizabeth GerberAuthors Info & Claims

CSCW '17: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing

Pages 1982 - 1996

https://doi.org/10.1145/2998181.2998207

Published: 25 February 2017 Publication History

Abstract

Trust is essential for beginning and maintaining relationships online where assessing uncertainties and risks is difficult. While product delays have been shown to reduce trust in e-commerce settings, we understand little about the effect of delays on trust in the increasingly popular context of crowdfunding. In a mixed method study, we examine what factors influence backers' trust in crowdfunding when rewards are delayed. Based on in-depth interviews with crowdfunding participants, we found that a rich set of factors influenced backers' trust including backers' role identity and domain knowledge, backer's research on a creator's background, creators' communication during delays, and duration of delays. To better understand the factors affecting delays, we conducted a regression analysis with 4,089 delayed projects and found that the funding goal, number of backers, percent raised, number of reward levels, and creator's previous crowdfunding experience are associated with the duration of delay. We discuss design implications for managing delays and maintaining trust in crowdfunding.

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Mamaro LSibindi A(2024)The Role of Entrepreneur’s Face Disclosure on Crowdfunding SuccessRisks10.3390/risks1210016512:10(165)Online publication date: 15-Oct-2024
https://doi.org/10.3390/risks12100165
Appio FLeone DPlatania FSchiavone F(2024)Evaluating the Impact of Project and Operational Complexities on the Crowdfunding Campaigns of New Technologies: An Empirical InvestigationIEEE Transactions on Engineering Management10.1109/TEM.2023.329601871(9202-9216)Online publication date: 2024
https://doi.org/10.1109/TEM.2023.3296018
Hajarian MDiaz PAedo I(2024)On Privacy, Security and Trust for Misuse Prevention in Social Networks2024 International Symposium on Networks, Computers and Communications (ISNCC)10.1109/ISNCC62547.2024.10759034(1-4)Online publication date: 22-Oct-2024
https://doi.org/10.1109/ISNCC62547.2024.10759034
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Index Terms

Understanding Trust amid Delays in Crowdfunding
1. Human-centered computing
  1. Collaborative and social computing

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cover image ACM Conferences

CSCW '17: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing

February 2017

2556 pages

ISBN:9781450343350

DOI:10.1145/2998181

General Chairs:
Charlotte P. Lee
University of Washington
,
Steve Poltrock
Retired
,
Program Chairs:
Louise Barkhuus
Stockholm University and Cornell Tech
,
Marcos Borges
Universidade Federal do Rio de Janeiro
,
Wendy Kellogg
IBM T.J. Watson Research Center

Copyright © 2017 ACM.

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 25 February 2017

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CSCW '17

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CSCW '17: Computer Supported Cooperative Work and Social Computing

February 25 - March 1, 2017

Oregon, Portland, USA

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CSCW '17 Paper Acceptance Rate 183 of 530 submissions, 35%;

Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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CSCW '25

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Cited By

Mamaro LSibindi A(2024)The Role of Entrepreneur’s Face Disclosure on Crowdfunding SuccessRisks10.3390/risks1210016512:10(165)Online publication date: 15-Oct-2024
https://doi.org/10.3390/risks12100165
Appio FLeone DPlatania FSchiavone F(2024)Evaluating the Impact of Project and Operational Complexities on the Crowdfunding Campaigns of New Technologies: An Empirical InvestigationIEEE Transactions on Engineering Management10.1109/TEM.2023.329601871(9202-9216)Online publication date: 2024
https://doi.org/10.1109/TEM.2023.3296018
Hajarian MDiaz PAedo I(2024)On Privacy, Security and Trust for Misuse Prevention in Social Networks2024 International Symposium on Networks, Computers and Communications (ISNCC)10.1109/ISNCC62547.2024.10759034(1-4)Online publication date: 22-Oct-2024
https://doi.org/10.1109/ISNCC62547.2024.10759034
Vijaya Yadav AMathur H(2023)Reconnoitering antecedents of donation intention in donation crowdfunding campaigns: a mediating role of crowdfunding readinessInternational Review on Public and Nonprofit Marketing10.1007/s12208-023-00376-421:1(229-254)Online publication date: 9-May-2023
https://doi.org/10.1007/s12208-023-00376-4
Conboy KGleasure RMorgan L(2023)When Crowds Play God: A Promethean Perspective on CrowdfundingAdvancing Information Systems Theories, Volume II10.1007/978-3-031-38719-7_7(211-257)Online publication date: 15-Oct-2023
https://doi.org/10.1007/978-3-031-38719-7_7
Kim JKraut RKarahalios K(2022)Designing a Medical Crowdfunding Website from Sense of Community TheoryProceedings of the ACM on Human-Computer Interaction10.1145/35551816:CSCW2(1-25)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555181
Keskinen PArvila NWinschiers-Theophilus HLungameni AKambunga ALaurikainen RNieminen M(2021)Local tech mediators - a human access point to global crowdfunding platformsCoDesign10.1080/15710882.2021.191277618:4(483-502)Online publication date: 15-Apr-2021
https://doi.org/10.1080/15710882.2021.1912776
Seyb S(2021)Red flags and rave reviews: Explaining too-good-to-be-true crowdfunding campaignsBusiness Horizons10.1016/j.bushor.2021.10.001Online publication date: Oct-2021
https://doi.org/10.1016/j.bushor.2021.10.001
Liu ZPanfilova EMikhaylov AKurilova A(2021)COVID-19 crisis impact on the stability between parties in crowdfunding and crowdsourcingWireless Personal Communications10.1007/s11277-021-08932-zOnline publication date: 3-Sep-2021
https://doi.org/10.1007/s11277-021-08932-z
Conboy KGleasure RMorgan L(2020)When crowds play god: a Promethean perspective on crowdfundingEuropean Journal of Information Systems10.1080/0960085X.2020.186065531:2(207-226)Online publication date: 26-Dec-2020
https://doi.org/10.1080/0960085X.2020.1860655
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