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User satisfaction model for mobile e-government service

Authors:

Saysoth Keoduangsine,

Robert GoodwinAuthors Info & Claims

iiWAS '09: Proceedings of the 11th International Conference on Information Integration and Web-based Applications & Services

Pages 609 - 612

https://doi.org/10.1145/1806338.1806453

Published: 14 December 2009 Publication History

Abstract

Mobile-user satisfaction is considered the crucial factor that decides the success or failure of any mobile e-government services. Initially, this paper overviews mobile user's needs covering the user satisfaction, mobile user characteristics, quality of service (QoS) of mobile e-government services. Finally, this paper developed "the conceptual user satisfaction model for mobile e-government service "to examine the relationship between user experience, user characteristics and satisfaction with mobile service, and intention to continually use mobile e-government by analyzing quality of service with mobile e-government service.

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Cited By

Aldrees AGračanin D(2023)UX in E-Government Services for Citizens: A Systematic Literature ReviewJournal of User Experience 10.5555/3605526.360552918:3(133-169)Online publication date: 1-May-2023
https://dl.acm.org/doi/10.5555/3605526.3605529
Almarashdeh I(2016)Sharing instructors experience of learning management systemComputers in Human Behavior10.1016/j.chb.2016.05.01363:C(249-255)Online publication date: 1-Oct-2016
https://dl.acm.org/doi/10.1016/j.chb.2016.05.013
Al-masaeed SLove S(2015)Mobile Government in JordanPublic Affairs and Administration10.4018/978-1-4666-8358-7.ch039(802-824)Online publication date: 2015
https://doi.org/10.4018/978-1-4666-8358-7.ch039
Show More Cited By

Index Terms

User satisfaction model for mobile e-government service
1. Applied computing
  1. Computers in other domains
    1. Computing in government
  2. Enterprise computing
2. Social and professional topics
  1. Professional topics
    1. Management of computing and information systems
      1. Project and people management
      2. System management
        Quality assurance

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Information & Contributors

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Published In

cover image ACM Other conferences

iiWAS '09: Proceedings of the 11th International Conference on Information Integration and Web-based Applications & Services

December 2009

763 pages

ISBN:9781605586601

DOI:10.1145/1806338

General Chair:
Gabriele Kotsis
Johannes Kepler University Linz, Austria
,
Program Chairs:
David Taniar
Monash University, Australia
,
Eric Pardede
La Trobe University, Australia

Copyright © 2009 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 14 December 2009

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iiWAS '09

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iiWAS '09: 11th International Conference on Information Integration and Web-based Applications & Services

December 14 - 16, 2009

Kuala Lumpur, Malaysia

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Cited By

Aldrees AGračanin D(2023)UX in E-Government Services for Citizens: A Systematic Literature ReviewJournal of User Experience 10.5555/3605526.360552918:3(133-169)Online publication date: 1-May-2023
https://dl.acm.org/doi/10.5555/3605526.3605529
Almarashdeh I(2016)Sharing instructors experience of learning management systemComputers in Human Behavior10.1016/j.chb.2016.05.01363:C(249-255)Online publication date: 1-Oct-2016
https://dl.acm.org/doi/10.1016/j.chb.2016.05.013
Al-masaeed SLove S(2015)Mobile Government in JordanPublic Affairs and Administration10.4018/978-1-4666-8358-7.ch039(802-824)Online publication date: 2015
https://doi.org/10.4018/978-1-4666-8358-7.ch039
Al-masaeed SLove S(2015)Building a User Centric Success Factors Model for Mobile GovernmentResearch Methods10.4018/978-1-4666-7456-1.ch068(1579-1599)Online publication date: 2015
https://doi.org/10.4018/978-1-4666-7456-1.ch068
Alrowili TAlotaibi MAlharbi M(2015)Predicting citizens' acceptance of M-government services in Saudi Arabia an empirical investigation2015 Annual IEEE Systems Conference (SysCon) Proceedings10.1109/SYSCON.2015.7116821(627-633)Online publication date: Apr-2015
https://doi.org/10.1109/SYSCON.2015.7116821
Ohme J(2014)The acceptance of mobile government from a citizens’ perspective: Identifying perceived risks and perceived benefitsMobile Media & Communication10.1177/20501579145336962:3(298-317)Online publication date: 19-Aug-2014
https://doi.org/10.1177/2050157914533696
Sultan Al-masaeed Love S(2013)Mobile Government in JordanInternational Journal of Handheld Computing Research10.4018/jhcr.20130701054:3(93-116)Online publication date: Jul-2013
https://doi.org/10.4018/jhcr.2013070105
Sultan Al-masaeed Love S(2013)Building a User Centric Success Factors Model for Mobile GovernmentInternational Journal of E-Services and Mobile Applications10.4018/jesma.20130701045:3(62-84)Online publication date: Jul-2013
https://doi.org/10.4018/jesma.2013070104
Zamzami IMahmud M(undefined)User Satisfaction with M-Government Sites: An Empirical InvestigationSSRN Electronic Journal10.2139/ssrn.2386555
https://doi.org/10.2139/ssrn.2386555

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