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Experiences with workflow management: issues for the next generation

Authors:

Kenneth R. Abbott,

Sunil K. SarinAuthors Info & Claims

CSCW '94: Proceedings of the 1994 ACM conference on Computer supported cooperative work

Pages 113 - 120

https://doi.org/10.1145/192844.192886

Published: 22 October 1994 Publication History

Abstract

Workflow management is a technology that is considered strategically important by many businesses, and its market growth shows no signs of abating. It is, however, often viewed with skepticism by the research community, conjuring up visions of oppressed workers performing rigidly-defined tasks on an assembly line. Although the potential for abuse no doubt exists, workflow management can instead be used to help individuals manage their work and to provide a clear context for performing that work. A key challenge in the realization of this ideal is the reconciliation of workflow process models and software with the rich variety of activities and behaviors that comprise “real” work. Our experiences with the InConcert workflow management system are used as a basis for outlining several issues that will need to be addressed in meeting this challenge. This is intended as an invitation to CSCW researchers to influence this important technology in a constructive manner by drawing on research and experience.

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Cited By

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Experiences with workflow management: issues for the next generation

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Published In

cover image ACM Conferences

CSCW '94: Proceedings of the 1994 ACM conference on Computer supported cooperative work

October 1994

464 pages

ISBN:0897916891

DOI:10.1145/192844

Chairmen:
John B. Smith
Univ. of North Carolina
,
F. Don Smith
IBM Corporation
,
Thomas W. Malone
Massachusetts Institute of Technology

Copyright © 1994 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 22 October 1994

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CSCW94

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CSCW94: Computer-Supported Cooperative Work 94

October 22 - 26, 1994

North Carolina, Chapel Hill, USA

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CSCW '94 Paper Acceptance Rate 42 of 200 submissions, 21%;

Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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CSCW '25

Sponsor:
sigchi

Computer-Supported Cooperative Work and Social Computing

October 18 - 22, 2025

Bergen , Norway

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Cited By

Sheehan ALe Dantec C(2023)Making Meaning from the Digitalization of Blue-Collar WorkProceedings of the ACM on Human-Computer Interaction10.1145/36101947:CSCW2(1-21)Online publication date: 4-Oct-2023
https://dl.acm.org/doi/10.1145/3610194
Mörike F(2022)Inverted Hierarchies on the Shop Floor: The Organisational Layer of Workarounds for Collaboration in the Metal IndustryComputer Supported Cooperative Work10.1007/s10606-021-09415-231:1(111-147)Online publication date: 1-Mar-2022
https://dl.acm.org/doi/10.1007/s10606-021-09415-2
Šimek DŠperka R(2019)How Robot/human Orchestration Can Help in an HR Department: A Case Study From a Pilot ImplementationOrganizacija10.2478/orga-2019-001352:3(204-217)Online publication date: 19-Sep-2019
https://doi.org/10.2478/orga-2019-0013
Fischer JGreenhalgh CJiang WRamchurn SWu FRodden T(2017)In‐the‐loop or on‐the‐loop? Interactional arrangements to support team coordination with a planning agentConcurrency and Computation: Practice and Experience10.1002/cpe.408233:8Online publication date: 6-Mar-2017
https://doi.org/10.1002/cpe.4082
Ramchurn SWu FJiang WFischer JReece SRoberts SRodden TGreenhalgh CJennings N(2016)Human---agent collaboration for disaster responseAutonomous Agents and Multi-Agent Systems10.1007/s10458-015-9286-430:1(82-111)Online publication date: 1-Jan-2016
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Martinez-Maldonado RClayphan AKay J(2015)Deploying and Visualising Teacher's Scripts of Small Group Activities in a Multi-surface Classroom EcologyComputer Supported Cooperative Work10.1007/s10606-015-9217-624:2-3(177-221)Online publication date: 1-Jun-2015
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Jiang WFischer JGreenhalgh CRamchurn SWu FJennings NRodden T(2014)Social implications of agent-based planning support for human teams2014 International Conference on Collaboration Technologies and Systems (CTS)10.1109/CTS.2014.6867582(310-317)Online publication date: May-2014
https://doi.org/10.1109/CTS.2014.6867582
Aagesen GKrogstie J(2014)BPMN 2.0 for Modeling Business ProcessesHandbook on Business Process Management 110.1007/978-3-642-45100-3_10(219-250)Online publication date: 11-Apr-2014
https://doi.org/10.1007/978-3-642-45100-3_10
Sajadfar NXie YLiu HMa Y(2013)Introduction to Engineering InformaticsSemantic Modeling and Interoperability in Product and Process Engineering10.1007/978-1-4471-5073-2_1(1-29)Online publication date: 7-Jun-2013
https://doi.org/10.1007/978-1-4471-5073-2_1
Sarini M(2012)The Activity CircleCognitively Informed Intelligent Interfaces10.4018/978-1-4666-1628-8.ch012(201-217)Online publication date: 2012
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