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Article

Procurer usability requirements: negotiations in contract development

Author:

Henrik ArtmanAuthors Info & Claims

NordiCHI '02: Proceedings of the second Nordic conference on Human-computer interaction

Pages 61 - 70

https://doi.org/10.1145/572020.572029

Published: 19 October 2002 Publication History

Abstract

This article describes a case study that examined one procurer's reasoning about and work with usability-related issues as well as the contractor's response to those requirements. The aim of this study was to examine the procurer's power to direct the system development process according to user-centred principles and indeed to point out its responsibility to use that power. The study elucidated the procurer's and the contractor's differing views of usability. The results suggest that the project leaders from the two organisations examined in this study had differing views of usability and that both approached usability more from a business perspective than from a user perspective. Furthermore, we found that the procurer valued user-centred activities less for their results than for the opportunity they gave to come in contact with the user's point of view and then to visualize the requirements concretely. We conclude this article with an analysis of some contradictions within and between the two organisations from a socio-cultural point of view. We suggest some mundane but nevertheless important requirements that procurers should think of when contracting consultants.

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Cited By

Zahlsen ØSvanæs DFaxvaag ADahl YLamas DSarapuu HŠmorgun IBerget G(2020)Understanding the Impact of Boundary Conditions on Participatory Activities.Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society10.1145/3419249.3420129(1-11)Online publication date: 25-Oct-2020
https://dl.acm.org/doi/10.1145/3419249.3420129
Solarte Vasquez MRungi MNyman-Metcalf K(2019)Perceptions on self-regulation and transaction friendliness relevant to smart contractingInternational Journal of Law and Management10.1108/IJLMA-03-2018-006161:1(286-308)Online publication date: 11-Feb-2019
https://doi.org/10.1108/IJLMA-03-2018-0061
Nieminen MLaine JTeräs SRunonen MKalakoski VValtonen TLukander JJokela TKaipio JLääveri TKushniruk ABoryzki ERoto VHäkkilä JVäänänen-Vainio-Mattila KJuhlin OOlsson THvannberg E(2014)How to involve users in government system procurement?Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational10.1145/2639189.2654832(805-808)Online publication date: 26-Oct-2014
https://dl.acm.org/doi/10.1145/2639189.2654832
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Published In

cover image ACM Conferences

NordiCHI '02: Proceedings of the second Nordic conference on Human-computer interaction

October 2002

309 pages

ISBN:1581136161

DOI:10.1145/572020

Conference Chair:
Olav W. Bertelsen
University of Aarhus, Denmark
,
Program Chairs:
Susanne Bødker
University of Aarhus, Denmark
,
Kari Kuutti
University of Oulu, Finland

Copyright © 2002 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Sponsors

UAARHUS: University of Aarhus
Arhus Amt
AIAS: Alexandra Instituttet A/S
ACM: Association for Computing Machinery
Sveriges Tvarvetenskapliga Intresseforening For Manniska-Datorinteraktion
Centre for Pervasive Computing
IT University of Copenhagen
Arhus Kommune
Centre for Human-Machine Interaction

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 19 October 2002

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UAARHUS
AIAS
ACM

NORDICHI02: NORDICHI 2002, The second Nordic conference on Human-Computer Interaction

October 19 - 23, 2002

Aarhus, Denmark

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Cited By

Zahlsen ØSvanæs DFaxvaag ADahl YLamas DSarapuu HŠmorgun IBerget G(2020)Understanding the Impact of Boundary Conditions on Participatory Activities.Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society10.1145/3419249.3420129(1-11)Online publication date: 25-Oct-2020
https://dl.acm.org/doi/10.1145/3419249.3420129
Solarte Vasquez MRungi MNyman-Metcalf K(2019)Perceptions on self-regulation and transaction friendliness relevant to smart contractingInternational Journal of Law and Management10.1108/IJLMA-03-2018-006161:1(286-308)Online publication date: 11-Feb-2019
https://doi.org/10.1108/IJLMA-03-2018-0061
Nieminen MLaine JTeräs SRunonen MKalakoski VValtonen TLukander JJokela TKaipio JLääveri TKushniruk ABoryzki ERoto VHäkkilä JVäänänen-Vainio-Mattila KJuhlin OOlsson THvannberg E(2014)How to involve users in government system procurement?Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational10.1145/2639189.2654832(805-808)Online publication date: 26-Oct-2014
https://dl.acm.org/doi/10.1145/2639189.2654832
M.E. de Waal BBatenburg R(2014)The process and structure of user participation: a BPM system implementation case studyBusiness Process Management Journal10.1108/BPMJ-05-2012-004520:1(107-128)Online publication date: 28-Jan-2014
https://doi.org/10.1108/BPMJ-05-2012-0045
Iivari N(2012)Culturally Compatible Usability WorkEnd-User Computing, Development, and Software Engineering10.4018/978-1-4666-0140-6.ch003(54-80)Online publication date: 2012
https://doi.org/10.4018/978-1-4666-0140-6.ch003
Baxter GSommerville I(2011)Socio-technical systemsInteracting with Computers10.1016/j.intcom.2010.07.00323:1(4-17)Online publication date: 1-Jan-2011
https://dl.acm.org/doi/10.1016/j.intcom.2010.07.003
Iivari N(2010)Culturally Compatible Usability WorkJournal of Organizational and End User Computing10.4018/joeuc.201007010322:3(40-65)Online publication date: 1-Jul-2010
https://dl.acm.org/doi/10.4018/joeuc.2010070103
Lehtonen TKumpulainen JLiukkonen TJokela THvannberg ELárusdóttir MBlandford AGulliksen J(2010)To what extent usability truly matters?Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries10.1145/1868914.1869013(719-722)Online publication date: 16-Oct-2010
https://dl.acm.org/doi/10.1145/1868914.1869013
Jokela THvannberg ELárusdóttir MBlandford AGulliksen J(2010)Determining usability requirements into a call-for-tendersProceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries10.1145/1868914.1868946(256-265)Online publication date: 16-Oct-2010
https://dl.acm.org/doi/10.1145/1868914.1868946
Svanæs DGulliksen JTollmar KJönsson B(2008)Understanding the context of designProceedings of the 5th Nordic conference on Human-computer interaction: building bridges10.1145/1463160.1463199(353-362)Online publication date: 20-Oct-2008
https://dl.acm.org/doi/10.1145/1463160.1463199
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