[go: up one dir, main page]
More Web Proxy on the site http://driver.im/ Skip to main content
Springer Nature Link
Log in

Information systems offshore outsourcing: managerial conclusions from academic research

  • Published:
International Entrepreneurship and Management Journal Aims and scope Submit manuscript

Abstract

In the light of the growing interest raised by Information Systems Offshore Outsourcing both in the managerial world and in the academic arena, the present work carries out a revision of the research in this area. We have analysed 89 research articles on this topic published in 17 prestigious journals. The analysis deals with aspects such as research methodologies, level of analysis in the studies, data perspective, economic theories used or location of vendors and clients of these services; and it additionally identifies the most frequent topics in this field as well as the most prolific authors and countries. Although other reviews about the research in this area have been published, the present paper achieves a greater level of detail than previous works. The review of the literature in the area could have interesting implications not only for academics but also for business practice.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Log in via an institution

Subscribe and save

Springer+ Basic
£29.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Price includes VAT (United Kingdom)

Instant access to the full article PDF.

Institutional subscriptions

Fig. 1
Fig. 2
Fig. 3
Fig. 4
Fig. 5
Fig. 6
Fig. 7

Similar content being viewed by others

Notes

  1. This database, widely accepted in Economics and Business Management, has served as a reference for other previous works which sought similar goals (Hwang and Thorn 1999; Mahmood et al. 2001).

  2. There is a vast area of literature on the topic of open source software development, but this paper reveals an ongoing shift from OSS as a community of individual developers to OSS as a community of commercial organizations, primarily small and medium-sized enterprises, working as a symbiotic ecosystem based on a spirit of co-operation.

  3. This does not necessarily mean that they are nationals of this country; it only means that they are developing their research tasks there.

References

  • Agerfalk, P. J., & Fitzgerald, B. (2008). Outsourcing to an unknown workforce: exploring Opensourcing as a global sourcing strategy. MIS Quarterly, 32(2), 385–409.

    Google Scholar 

  • Alavi, M., & Carlson, P. (1992). A review of MIS research and disciplinary development. Journal of Management Information Systems, 8(4), 45–62.

    Google Scholar 

  • Ang, S., & Inkpen, A. C. (2008). Cultural intelligence and offshore outsourcing success: a framework of firm-level intercultural capability. Decision Sciences, 39(3), 337–358.

    Article  Google Scholar 

  • Appelbaum, S. H., Roy, M., & Gilliland, T. (2011). Globalization of performance appraisals: theory and applications. Management Decision, 49(4), 570–585.

    Article  Google Scholar 

  • Avison, D., & Banks, P. (2008). Cross-cultural (mis)communication in IS offshoring: understanding through conversation analysis. Journal of Information Technology, 23(4), 249–268.

    Article  Google Scholar 

  • Bapna, R., Barua, A., Mani, D., & Mehra, A. (2010). Cooperation, coordination, and governance in multisourcing: an agenda for analytical and empirical research. Information Systems Research, 21(4), 785–795.

    Article  Google Scholar 

  • BarNir, A. (2012). Starting technologically innovative ventures: reasons, human capital, and gender. Management Decision, 50(3), 399–419.

    Article  Google Scholar 

  • Batra, D. (2009). Modified agile practices for outsourced software projects. Communications of the ACM, 52(9), 143–148.

    Article  Google Scholar 

  • Berbegal-Mirabent, J., Sabaté, F., & Cañabate, A. (2012). Brokering knowledge from universities to the marketplace: the role of knowledge transfer offices. Management Decision, 50(7), 1285–1307.

    Article  Google Scholar 

  • Bharadwaj, S. S., & Saxena, K. B. C. (2009). Building winning relationships in business process. Industrial Mangement & Data Systems, 109(7), 993–1011.

    Article  Google Scholar 

  • Bharadwaj, S. S., Saxena, K. B., & Halemane, M. D. (2010). Building a successful relationship in business process outsourcing: an exploratory study. European Journal of Information Systems, 19(2), 168–180.

    Article  Google Scholar 

  • Cantarello, S., & Nosella, A. (2011). Giorgio Petroni, Karen Venturini external technology sourcing: evidence from design-driven innovation. Management Decision, 49(6), 962–983.

    Article  Google Scholar 

  • Carmel, E., & Abbott, P. (2007). Why ‘nearshore’ means that distance matters. Communications of the ACM, 50(10), 40–46.

    Article  Google Scholar 

  • Cha, H. S., Pingry, D. E., & Thatcher, M. E. (2008). Managing the knowledge supply chain: an organizational learning model of information technology offshore outsourcing. MIS Quarterly, 32(2), 281–306.

    Google Scholar 

  • Chua, A. L., & Pan, S. L. (2008). Knowledge transfer and organizational learning in IS offshore sourcing. Omega, 36(2), 267–281.

    Article  Google Scholar 

  • Claver, E., Gonzalez, R., & Llopis, J. (2000). An analysis of research on information systems (1981–1997). Information Management, 37(4), 181–195.

    Article  Google Scholar 

  • Conchúir, E. O., Agerfalk, P. J., Olsson, H. H., & Fitzgerald, B. (2009). Global software development: where are the benefits. Communications of the ACM, 52(8), 127–131.

    Article  Google Scholar 

  • D’Mello, M., & Eriksen, T. H. (2010). Software, sports and sheera. Culture and identity processes within a global software organization in India. Information and Organization, 20(2), 81–110.

    Article  Google Scholar 

  • D’Mello, M., & Sahay, S. (2007). ‘I am kind of a nomad where I have to go places and places’… Understanding mobility, place and identity in global software work from India. Information and Organization, 17(3), 162–192.

    Article  Google Scholar 

  • Dibbern, J., Goles, T., Hirschheim, R., & Jayatilaka, B. (2004). Information systems outsourcing: a survey and analysis of the literature. Database for Advances in Information Systems, 35(4), 6–102.

    Article  Google Scholar 

  • Dibbern, J., Winkler, J., & Heinzl, A. (2008). Explaining variations in client extra costs between software projects offshored to India. MIS Quarterly, 32(2), 333–366.

    Google Scholar 

  • Dutta, A., & Roy, R. (2005). Offshore outsourcing: a dynamic causal model of counteracting forces. Journal of Management Information Systems, 22(2), 15–35.

    Google Scholar 

  • Eisenhardt, K. M. (1989). Building theories from case study research. Academy of Management Review, 14(4), 532–550.

    Google Scholar 

  • Elango, B., & Chen, S. (2012). Learning to manage risks in international R&D joint ventures through ownership decisions. Management Decision, 50(8), 1425–1444.

    Article  Google Scholar 

  • Fisher, J., Hirschheim, R., & Jacobs, R. (2008). Understanding the outsourcing learning curve: a longitudinal analysis of a large Australian company. Information Systems Frontiers, 10(2), 165–178.

    Article  Google Scholar 

  • Gallivan, M. J., & Benbunan-Fich, R. (2007). Analyzing IS research productivity: an inclusive approach to global IS Scholarship. European Journal of Information Systems, 16(1), 36–53.

    Article  Google Scholar 

  • Gao, G., Gopal, A., & Agarwal, R. (2010). Contingent effects of quality signaling: evidence from the Indian offshore IT services industry. Management Science, 56(6), 1012–1029.

    Article  Google Scholar 

  • Gefen, D., & Carmel, E. (2008). Is the world really flat? A look at offshoring at an online programming marketplace. MIS Quarterly, 32(2), 367–384.

    Google Scholar 

  • Gonzalez, R., Gasco, J., & Llopis, J. (2006a). Information systems outsourcing: a literature analysis. Information Management, 43(7), 821–834.

    Article  Google Scholar 

  • Gonzalez, R., Gasco, J., & Llopis, J. (2006b). Information systems offshore outsourcing: a descriptive analysis. Industrial Management & Data Systems, 106(9), 1233–1248.

    Article  Google Scholar 

  • Gonzalez, R., Gasco, J., & Llopis, J. (2010). Information systems offshore outsourcing: an exploratory study of motivations and risks in large Spanish firms. Information Systems Management, 27(4), 340–355.

    Article  Google Scholar 

  • Gopal, A., & Koka, B. R. (2010). The role of contracts on quality and returns to quality in offshore software development outsourcing. Decision Sciences, 41(3), 491–516.

    Article  Google Scholar 

  • Gopal, A., & Sivaramakrishnan, K. (2008). On vendor preferences for contract types in offshore software projects: the case of fixed price vs. time and materials contracts. Information Systems Research, 19(2), 202–220.

    Article  Google Scholar 

  • Gopal, A., Mukhopadhyay, T., & Krishnan, M. S. (2002). The role of software processes and communication in offshore software development. Communications of the ACM, 45(4), 193–200.

    Article  Google Scholar 

  • Gopal, A., Sivaramakrishnan, K., Krishnan, M. S., & Mukhopadhyay, T. (2003). Contracts in offshore software development: an empirical analysis. Management Science, 49(12), 1671–1683.

    Article  Google Scholar 

  • Gupta, A. (2009). Deriving mutual benefits form offshore outsourcing. Communications of the ACM, 52(6), 122–126.

    Article  Google Scholar 

  • Gupta, A., Crk, I., & Bondade, R. (2010). Leveraging temporal and spatial separations with the 24-hour knowledge factory paradigm. Information Systems Frontiers, 13(3), 397–405.

    Article  Google Scholar 

  • Hahn, E. D., Doh, J. P., & Bunyaratavej, K. (2009). The evolution of risk in information systems offshoring: the impact of home country risk, firm learning, and competitive dynamics. MIS Quarterly, 33(3), 597–616.

    Google Scholar 

  • Hamilton, S., & Ives, B. (1982). MIS research strategies. Information Management, 5(6), 339–347.

    Article  Google Scholar 

  • Herath, T., & Kishore, R. (2009). Offshore outsourcing: risks, challenges, and potential solutions. Information Systems Management, 26(4), 312–326.

    Article  Google Scholar 

  • Hirschheim, R. (2006). Offshore outsourcing: Challenge to the information systems discipline. In R. Hirschheim, A. Heinzl, & J. Dibbern (Eds.), Information systems outsourcing. Enduring themes, new perspectives and global challenges (2nd ed.). Berlin: Springer.

    Chapter  Google Scholar 

  • Hirschheim, R. (2009). Offshoring and the new world order. Communications of the ACM, 52(11), 132–135.

    Article  Google Scholar 

  • Hirschheim, R., & Newman, M. (2010). Houston, we’ve had a problem… offshoring, IS employment and the IS discipline: perception is not reality. Journal of Information Technology, 25(4), 358–372.

    Article  Google Scholar 

  • Holmström Olsson, H., Conchúir, E. Ó., Ågerfalk, P. J., & Fitzgerald, B. (2008). Two-stage offshoring: an investigation of the Irish bridge. MIS Quarterly, 32(2), 257–279.

    Google Scholar 

  • Hwang, M. I., & Thorn, R. G. (1999). The effect of user engagement on system success: a meta-analytical integration of research findings. Information Management, 35(4), 229–236.

    Article  Google Scholar 

  • Iacovou, C. L., & Nakatsu, R. (2008). A risk profile of offshore-outsourced development projects. Communications of the ACM, 51(6), 89–94.

    Article  Google Scholar 

  • Jarvenpaa, S. L., & Mao, J.-Y. (2008). Operational capabilities development in mediated offshore software services models. Journal of Information Technology, 23(1), 3–17.

    Article  Google Scholar 

  • Joshi, K., & Mudigonda, S. (2008). An analysis of India’s future attractiveness as an offshore destination for IT and IT-enabled services. Journal of Information Technology, 23(4), 215–227.

    Article  Google Scholar 

  • Kao, S. C., Wu, C. H., & Su, P. C. (2011). Which mode is better for knowledge creation? Management Decision, 49(6), 1037–1060.

    Article  Google Scholar 

  • Katerattanakul, P., Razi, M. A., Han, B. T., & Kam, H.-J. (2005). Consistency and concern on IS journal rankings. Journal of Information Technology Theory and Application, 7(2), 1–20.

    Google Scholar 

  • Kauffman, R. J., Clemons, E. K., & Dewan, R. M. (2005). Special section: information systems in competitive strategies: offshoring, risk management, strategic pricing, E-sourcing, and standards. Journal of Management Information Systems, 22(2), 7–13.

    Article  Google Scholar 

  • Keil, M., Im, G. P., & Mähring, M. (2007). Reporting bad news on software projects: the effects of culturally constituted views of face-saving. Information Systems Journal, 17(1), 59–87.

    Article  Google Scholar 

  • Kelly, S., & Noonan, C. (2008). Anxiety and psychological security in offshoring relationships: the role and development of trust as emotional commitment. Journal of Information Technology, 23(4), 232–248.

    Article  Google Scholar 

  • King, W. R. (2007). The IS organization of the future: impacts of global sourcing. Information Systems Management, 24(2), 121–127.

    Article  Google Scholar 

  • King, W. R. (2008). Issues in IS offshoring. Information Systems Management, 25(3), 287–289.

    Article  Google Scholar 

  • King, W. R., & Torkzadeh, G. (2008). Information systems offshoring: research status and issues. MIS Quarterly, 32(2), 205–225.

    Google Scholar 

  • Kliem, R. (2004). Managing the risks of offshore IT development projects. Information Systems Management, 21(3), 22–27.

    Article  Google Scholar 

  • Koong, K. S., Liu, L. C., & Wang, Y. J. (2007). Taxonomy development and assessment of global information technology outsourcing decisions. Industrial Management & Data Systems, 107(3), 397–414.

    Article  Google Scholar 

  • Kotlarsky, J., & Oshri, I. (2008). Country attractiveness for offshoring and offshore outsourcing: additional considerations. Journal of Information Technology, 23(4), 228–231.

    Article  Google Scholar 

  • Kotlarsky, J., Oshri, I., Van Hillegersberg, J., & Kumar, R. (2007). Globally distributed component-based software development: an exploratory study of knowledge management and work division. Journal of Information Technology, 22(2), 161–173.

    Article  Google Scholar 

  • Krishna, S., Sahay, S., & Walsham, G. (2004). Managing cross-cultural issues in global software outsourcing. Communications of the ACM, 47(4), 62–66.

    Article  Google Scholar 

  • Lacity, M. C., Iyer, V. V., & Rudramuniyaiah, P. S. (2008). Turnover intentions of Indian professionals. Information Systems Frontiers, 10(2), 225–241.

    Article  Google Scholar 

  • Lacity, M. C., Khan, S., Yan, A., & Willcocks, L. P. (2010). A review of the IT outsourcing empirical literature and future research directions. Journal of Information Technology, 25(4), 395–433.

    Article  Google Scholar 

  • Lee, C. Y., & Huang, Y. C. (2012). Knowledge stock, ambidextrous learning, and firm performance: evidence form technologically intensive industries. Management Decision, 50(6), 1096–1116.

    Article  Google Scholar 

  • Lee, G., Delone, W., & Espinosa, J. A. (2006). Ambidextrous coping strategies in globally distributed software development projects. Communications of the ACM, 49(10), 35–40.

    Article  Google Scholar 

  • Lee, O.-K., Banerjee, P., Lim, K. H., Kumar, K., et al. (2006). Aligning IT Components to achieve agility in globally distributed systems development. Communications of the ACM, 49(10), 49–54.

    Google Scholar 

  • Leonardi, P. M., & Bailey, D. E. (2008). Transformational technologies and the creation of new work practices: making implicit knowledge explicit in task-based offshoring. MIS Quarterly, 32(2), 411–436.

    Google Scholar 

  • Levina, N., & Su, N. (2008). Global multisourcing strategy: the emergence of a supplier portfolio in services offshoring. Decision Sciences, 39(3), 541–570.

    Article  Google Scholar 

  • Levina, N., & Vaast, E. (2008). Innovating or doing as told? Status differences and overlapping boundaries in offshore collaboration. MIS Quarterly, 32(2), 307–332.

    Google Scholar 

  • Lowry, P. B., Romans, D., & Curtis, A. (2004). Global journal prestige and supporting disciplines: a scientometric study of information systems journals. Journal of the Association for Information Systems, 5(2), 29–77.

    Google Scholar 

  • Mahmood, M. A., Hall, L., & Swanberg, D. L. (2001). Factors affecting information technology usage: a meta-analysis of the empirical literature. Journal of Organizational Computing and Electronic Commerce, 11(2), 107–130.

    Article  Google Scholar 

  • Mahnke, V., Wareham, J., & Bjorn-Andersen, N. (2008). Offshore middlemen: transnational intermediation in technology sourcing. Journal of Information Technology, 23(1), 18–30.

    Article  Google Scholar 

  • Mao, J.-Y., Lee, J.-N., & Deng, C.-P. (2008). Vendors’ perspectives on trust and control in offshore information systems outsourcing. Information Management, 45(7), 482–492.

    Article  Google Scholar 

  • Metiu, A. (2006). Owning the code: status closure in distributed groups. Organization Science, 17(4), 418–435.

    Article  Google Scholar 

  • Mirani, R. (2007). Procedural coordination & offshored software tasks: lessons from two case studies. Information Management, 44(2), 216–230.

    Article  Google Scholar 

  • Munoz, J. M., & Welsh, D. H. B. (2006). Outsourcing in the IT industry: the case of the Philipines. International Entrepreneurship and Management Journal, 2(1), 111–123.

    Article  Google Scholar 

  • Nair, K. G. K., & Prasad, P. N. (2004). Offshore outsourcing: a SWOT analysis of a state in India. Information Systems Management, 21(3), 34–40.

    Article  Google Scholar 

  • Nakatsu, R. T., & Iacovou, C. L. (2009). A comparative study of important risk factors involved in offshore and domestic outsourcing of software development projects: a two-panel Delphi study. Information Management, 46(1), 57–68.

    Article  Google Scholar 

  • Nicholson, A., & Sahay, S. (2001). Some political and cultural issues in the globalisation of software development: case experience from Britain and India. Information and Organization, 11(1), 25–34.

    Article  Google Scholar 

  • Nicholson, A., & Sahay, S. (2004). Embedded knowledge and offshore software development. Information and Organization, 14(4), 329–365.

    Article  Google Scholar 

  • Nidumolu, S. R., & Goodman, S. E. (1993). Computing in India: an Asia elephant learning to dance. Communications of the ACM, 36(6), 15–22.

    Article  Google Scholar 

  • Nord, J. H., & Nord, G. D. (1995). MIS research: journal status assessment and analysis. Information Management, 29(1), 29–42.

    Article  Google Scholar 

  • Oshri, I., & Kotlarsky, J. (2008). Special issue on global sourcing: IT services, knowledge and social capital. Journal of Information Technology, 23(1), 1–2.

    Article  Google Scholar 

  • Oshri, I., Van Fenema, P., & Kotlarsky, J. (2008). Knowledge transfer in globally distributed teams: the role of transactive memory. Information Systems Journal, 18(6), 1–24.

    Article  Google Scholar 

  • Palvia, P. C., King, R. C., Xia, W., & Palvia, S. C. J. (2010). Capability, quality and performance of offshore IS vendors: a theoretical framework and empirical investigation. Decision Sciences, 41(2), 231–270.

    Article  Google Scholar 

  • Panko, R. R. (2008). IT employment prospects: beyond the dotcom bubble. European Journal of Information Systems, 17(3), 182–197.

    Article  Google Scholar 

  • Park, T., & Rhee, J. (2012). Antecedents of knowledge competency and performance in born globals: the moderating effects of absorptive capacity. Management Decision, 50(8), 1361–1381.

    Article  Google Scholar 

  • Patterson, D. A. (2006). Offshoring; finally facts vs. folklore. Communications of the ACM, 49(2), 41–42.

    Article  Google Scholar 

  • Peffers, K., & Ya, T. (2003). Identifying and evaluating the universe of outlets for information systems research: ranking the journals. Journal of Information Technology Theory and Application, 5(1), 63–84.

    Google Scholar 

  • Peña-Vinces, J. C., Cepeda-Carrión, G., & Chin, W. W. (2012). Effect of ITC on the international competitiveness of firms. Management Decision, 50(6), 1045–1061.

    Article  Google Scholar 

  • Pfannenstein, L. L., & Tsai, R. J. (2004). Offshore outsourcing: current and future effects on American IT industry. Information Systems Management, 21(4), 72–80.

    Article  Google Scholar 

  • Qu, Z., & Brocklehurst, M. (2003). What will it take for China to become a competitive force in offshore outsourcing? An analysis of the role of transaction costs in supplier selection. Journal of Information Technology, 18(1), 53–67.

    Article  Google Scholar 

  • Rai, A., Maruping, L. M., & Venkatesh, V. (2009). Offshore information systems project success: the role of social embeddedness and cultural characteristics. MIS Quarterly, 33(3), 617–641.

    Google Scholar 

  • Rajkumar, T. M., & Mani, R. V. S. (2001). Offshore software development: the view from Indian suppliers. Information Systems Management, 18(2), 63–73.

    Article  Google Scholar 

  • Ramarapu, N., Parzinger, M. J., & Lado, A. A. (1997). Issues in foreign outsourcing: focus on applications development and support. Information Systems Management, 14(2), 2731.

    Article  Google Scholar 

  • Ramasubbu, N., Mithas, S., Krishnan, M. S., & Kemerer, C. F. (2008). Work dispersion, process-based learning, and offshore software development performance. MIS Quarterly, 32(2), 437–458.

    Google Scholar 

  • Ramesh, A., Cao, L., Mohan, K., & Xu, P. (2006). Can distributed software be agile? Communications of the ACM, 49(10), 41–46.

    Article  Google Scholar 

  • Ranganathan, A., Krishnan, P., & Glickman, R. (2007). Crafting and executing an offshore IT sourcing strategy: GlobShop’s experience. Journal of Information Technology, 22(4), 440–450.

    Article  Google Scholar 

  • Rao, M. T. (2004). Key issues for global IT sourcing: country and individual factors. Information Systems Management, 21(3), 16–21.

    Article  Google Scholar 

  • Ravichandran, R., & Ahmed, N. U. (1993). Offshore systems development. Information Management, 24(1), 33–40.

    Article  Google Scholar 

  • Rottman, J. W. (2008). Successful knowledge transfer within offshore supplier networks: a case study exploring social capital in strategic alliances. Journal of Information Technology, 23(1), 31–43.

    Article  Google Scholar 

  • Rottman, J. W., & Lacity, M. C. (2006). Proven practices for effectively offshoring IT work. MIT Sloan Management Review, 47(3), 56–63.

    Google Scholar 

  • Rottman, J. W., & Lacity, M. C. (2008). A US client’s learning from outsourcing IT work offshore. Information Systems Frontiers, 10(2), 259–275.

    Article  Google Scholar 

  • Rouse, W. B., & Baba, M. L. (2006). Enterprise transformation. Communications of the ACM, 49(7), 66–72.

    Article  Google Scholar 

  • Sabherwal, R. (1999). The role of trust in outsourced IS development projects. Communications of the ACM, 42(2), 80–86.

    Article  Google Scholar 

  • Sakthivel, S. (2007). Managing risks in offshore systems development. Communications of the ACM, 50(4), 69–75.

    Article  Google Scholar 

  • Sarker, S., Sarker, S., & Jana, D. (2010). The impact of the nature of globally distributed work arrangement on work-life conflict and valence: the Indian GSD professionals’ perspective. European Journal of Information Systems, 19(2), 209–222.

    Article  Google Scholar 

  • Sayeed, L. (2008). Managerial cost mitigation tactics in offshore IT projects. Industrial Management & Data Systems, 108(9), 1219–1233.

    Article  Google Scholar 

  • Seshagiri, N. (1999). The informatics policy in India. Information Systems Frontiers, 1(1), 107–116.

    Article  Google Scholar 

  • Shao, B. B. M., & David, J. S. (2007). The impact of offshore outsourcing on IT workers in developed countries. Communications of the ACM, 50(2), 89–94.

    Article  Google Scholar 

  • Simon, J. C., Poston, R. S., & Kettinger, B. (2009). Creating better governance of offshore services. Information Systems Management, 26(2), 110–122.

    Article  Google Scholar 

  • Sledgianowski, D., Tafti, M. H. A., & Kierstead, J. (2008). SME ERP system sourcing strategies: a case study. Industrial Management & Data Systems, 108(4), 421–436.

    Article  Google Scholar 

  • Smith, M. A., Mitra, S., & Narasimhan, S. (1996). Offshore outsourcing of software development and maintenance: a framework for issues. Information Management, 31(3), 165–175.

    Article  Google Scholar 

  • Suomi, R. (1993). On the nationality balance of authors and references in selected MIS journals. Information Management, 24(6), 339–347.

    Article  Google Scholar 

  • Tafti, M. H. A. (2005). Risks factors associated with offshore IT outsourcing. Industrial Management & Data Systems, 105(5), 549–560.

    Article  Google Scholar 

  • Tambe, P. B., & Hitt, L. M. (2010). How offshoring affects IT workers. Communications of the ACM, 53(10), 62–70.

    Article  Google Scholar 

  • Tanriverdi, H., Konana, P., & Ge, L. (2007). The choice of sourcing mechanisms for business processes. Information Systems Research, 18(3), 280–299.

    Article  Google Scholar 

  • Ten-Have, P. (1999). Doing conversation analysis—a practical guide. London: Sage.

    Google Scholar 

  • Tuan, L. T. (2012). Behind knowledge transfer. Management Decision, 50(3), 459–478.

    Article  Google Scholar 

  • Urbaczewski, A., Jessup, L. M., & Wheeler, B. (2002). Electronic commerce research: a taxonomy and synthesis. Journal of Organizational Computing and Electronic Commerce, 12(4), 263–305.

    Article  Google Scholar 

  • Van Horn, R. L. (1973). Empirical studies of management information systems. Database, 5(4–5), 172–180.

    Google Scholar 

  • Van Riel, A. C. R., Semeijn, J., Hammedi, W., & Henseler, J. (2011). Technology-based service proposal screening and decision-making effectiveness. Management Decision, 49(5), 762–783.

    Article  Google Scholar 

  • Vlaar, P. W. L., Van Fenema, P. C., & Tiwari, V. (2008). Cocreating understanding and value in distributed work: how members of onsite and offshore vendor teams give, make, demand, and break sense. MIS Quarterly, 32(2), 227–255.

    Google Scholar 

  • Weber, R. (2004). Editor’s comments: some implications of the year-2000 era, Dot-Com era, and offshoring for information systems pedagogy. MIS Quarterly, 28(2), III–XI.

    Google Scholar 

  • Westner, M., & Strahringer, S. (2010). Determinants of success in IS offshoring projects: results from an empirical study of German companies. Information Management, 47(5–6), 291–299.

    Article  Google Scholar 

  • Whitaker, J., Mithas, S., & Krishnan, M. S. (2010). Organizational learning and capabilities for onshore and offshore business process outsourcing. Journal of Management Information Systems, 27(3), 11–42.

    Article  Google Scholar 

  • Willcocks, L., Whitley, E. A., & Avgerou, C. (2008). The ranking of top IS journals: a perspective from the London School of Economics. European Journal of Information Systems, 17(2), 163–168.

    Article  Google Scholar 

  • Winkler, J. K., Dibbern, J., & Heinzl, A. (2008). The impact of cultural differences on offshore outsourcing—case study results from German-Indian application development projects. Information Systems Frontiers, 10(2), 243–258.

    Article  Google Scholar 

  • Yadav, V., & Gupta, R. K. (2008). A paradigmatic and methodological review of research in outsourcing. Information Resources Management Journal, 21(1), 27–43.

    Article  Google Scholar 

  • Yu, H., & Ko, H. T. (2012). Integrating Kano model with strategic experiential modules in developing ICT-enabled services: an empirical study. Management Decision, 50(1), 7–20.

    Article  Google Scholar 

  • Zatolyuk, S., & Allgood, B. (2004). Evaluating a country for offshore outsourcing: software development providers in the Ukraine. Information Systems Management, 21(3), 28–33.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Department of Business Organization, University of Alicante, Campus Sant Vicent del Raspeig, s/n, CP: 03690, Alicante, Spain

    Reyes Gonzalez, Juan Llopis & Jose Gasco

Authors
  1. Reyes Gonzalez
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Juan Llopis
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Jose Gasco
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Reyes Gonzalez.

Rights and permissions

Reprints and permissions

About this article

Cite this article

Gonzalez, R., Llopis, J. & Gasco, J. Information systems offshore outsourcing: managerial conclusions from academic research. Int Entrep Manag J 9, 229–259 (2013). https://doi.org/10.1007/s11365-013-0250-y

Download citation

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s11365-013-0250-y

Keywords

Search

Navigation