Abstract
Customer collaboration doesn’t just happen because you want it to happen. There are many challenges that can bring the project into a negotiation climate rather than the collaboration climate, which works so well. A couple of examples of challenges are our own old habits – and organizational structures that support nothing but written contracts and detailed requirement specifications.
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© 2004 Springer-Verlag Berlin Heidelberg
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Jepsen, O. (2004). Customer Collaboration. In: Eckstein, J., Baumeister, H. (eds) Extreme Programming and Agile Processes in Software Engineering. XP 2004. Lecture Notes in Computer Science, vol 3092. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-24853-8_54
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DOI: https://doi.org/10.1007/978-3-540-24853-8_54
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-22137-1
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