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Martin Schröder 0002

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affiliation: University of Erlangen-Nuremberg, Germany

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1990 – 1999

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1997
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Martin Schröder:
Informationsverarbeitung im Kundendienst: Einsatz- und Gestaltungsmöglichkeiten. University of Erlangen-Nuremberg, Germany, DUV 1997, ISBN 3-8244-0331-5, pp. 1-159
1993
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Martin Schröder:
Help-Desk-System. Wirtschaftsinf. 35(3): 280-282 (1993)

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