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"The Retail Value Chain: Linking Employee Perceptions to Employee ..."
James G. Maxham III, Richard G. Netemeyer, Donald R. Lichtenstein (2008)
- James G. Maxham III, Richard G. Netemeyer, Donald R. Lichtenstein:
The Retail Value Chain: Linking Employee Perceptions to Employee Performance, Customer Evaluations, and Store Performance. Mark. Sci. 27(2): 147-167 (2008)
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