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"Measuring The E-commerce Customer Service Life Cycle."

Ronald T. Cenfetelli, Izak Benbasat (2002)

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DOI: —

access: closed

type: Conference or Workshop Paper

metadata version: 2016-12-05

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  - electronic edition @ aisnet.org
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  dblp key:
  - conf/ecis/CenfetelliB02
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  persistent URL:
  - https://dblp.org/rec/conf/ecis/CenfetelliB02
Ronald T. Cenfetelli, Izak Benbasat:
Measuring The E-commerce Customer Service Life Cycle. ECIS 2002: 696-705

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