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"Developing a new key performance index for measuring service quality."

Jeh-Nan Pan, Tzu-Chun Kuo (2010)

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DOI: 10.1108/02635571011055072

access: closed

type: Journal Article

metadata version: 2020-04-25

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Jeh-Nan Pan, Tzu-Chun Kuo:
Developing a new key performance index for measuring service quality. Ind. Manag. Data Syst. 110(6): 823-840 (2010)

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