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"Who gets the blame for service failures? Attribution of responsibility ..."

Xuying Leo, Young Eun Huh (2020)

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DOI: 10.1016/J.CHB.2020.106520

access: closed

type: Journal Article

metadata version: 2024-10-06

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Xuying Leo, Young Eun Huh:
Who gets the blame for service failures? Attribution of responsibility toward robot versus human service providers and service firms. Comput. Hum. Behav. 113: 106520 (2020)

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