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"When a Chatbot Smiles at You: The Psychological Mechanism Underlying the ..."

Eunjoo Jin, Matthew S. Eastin (2022)

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DOI: 10.1089/CYBER.2021.0318

access: closed

type: Journal Article

metadata version: 2022-10-18

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Eunjoo Jin, Matthew S. Eastin:
When a Chatbot Smiles at You: The Psychological Mechanism Underlying the Effects of Friendly Language Use by Product Recommendation Chatbots. Cyberpsychology Behav. Soc. Netw. 25(9): 597-604 (2022)

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