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"Queueing analysis of internet-based call centers with interactive voice ..."

Kosuke Hashizume et al. (2012)

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DOI: 10.1109/CAMAD.2012.6335371

access: closed

type: Conference or Workshop Paper

metadata version: 2020-06-15

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  - conf/camad/HashizumePKT12
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Kosuke Hashizume, Tuan Phung-Duc, Shoji Kasahara, Yutaka Takahashi:
Queueing analysis of internet-based call centers with interactive voice response and redial. CAMAD 2012: 373-377

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