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"Model Concept to Determine the Optimal Maturity of IT Service Management ..."

Jan-Helge Deutscher, Carsten Felden (2009)

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DOI: 10.1109/ICIS.2009.67

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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  - conf/ACISicis/DeutscherF09
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  - https://dblp.org/rec/conf/ACISicis/DeutscherF09
Jan-Helge Deutscher, Carsten Felden:
Model Concept to Determine the Optimal Maturity of IT Service Management Processes. ACIS-ICIS 2009: 543-548

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