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Studies in Conversational UX Design, 2018

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Robert J. Moore, Margaret H. Szymanski, Raphael Arar, Guang-Jie Ren:
Studies in Conversational UX Design. Human-Computer Interaction Series, Springer 2018, ISBN 978-3-319-95578-0
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Robert J. Moore, Raphael Arar:
Conversational UX Design: An Introduction. 1-16

Human Conversation and Conversational Agents

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Margaret H. Szymanski, Robert J. Moore:
Adapting to Customer Initiative: Insights from Human Service Encounters. 19-32
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Timothy W. Bickmore, Ha Trinh, Reza Asadi, Stefan Olafsson:
Safety First: Conversational Agents for Health Care. 33-57

Agent Knowledge

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Jan Balata, Zdenek Míkovec, Pavel Slavík:
Conversational Agents for Physical World Navigation. 61-83
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Rafal Kocielnik, Gary Hsieh, Daniel Avrahami:
Helping Users Reflect on Their Own Health-Related Behaviors. 85-115

Agent Misunderstanding

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Toby Jia-Jun Li, Igor Labutov, Brad A. Myers, Amos Azaria, Alexander I. Rudnicky, Tom M. Mitchell:
Teaching Agents When They Fail: End User Development in Goal-Oriented Conversational Agents. 119-137
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Heloisa Candello, Claudio S. Pinhanez:
Recovering from Dialogue Failures Using Multiple Agents in Wealth Management Advice. 139-157

Agent Design

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Gregory A. Bennett:
Conversational Style: Beyond the Nuts and Bolts of Conversation. 161-180
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Robert J. Moore:
A Natural Conversation Framework for Conversational UX Design. 181-204

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