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International Journal of Services and Standards, Volume 5
Volume 5, Number 1, 2009
- Wenchao Song, Kim Hua Tan
, Andrej Baranek:
Effective toolbox for lean service implementation. 1-16 - Carlos Flavián
A heuristic evaluation of websites design for achieving the web success. 17-41 - Peter D. DeVries:
Airline passenger information systems and process improvements. 42-50 - Mohamed Intan Salwani
Factors determining organisational commitment on security controls in accounting-based information systems. 51-66 - Kongkiti Phusavat, Pornthep Anussornnitisarn:
One-stop services concept for the public sector: successes and roadblocks. 67-80 - Wai-Ching Poon
An insight into the attributes influencing the acceptance of internet banking: the consumers' perspective. 81-94
Volume 5, Number 2, 2009
- N. R. Vasudeva Murthy, Ravi Nath:
Determinants of digital access: a global empirical analysis. 95-114 - Kathleen M. Utecht, Lawrence O. Jenicke:
Increasing calculation consistency and reducing calculation time using Six Sigma: a case study of salary determination in an institution of higher education. 115-134 - Manal M. Yunis
Development and assessment of ICT maturity and global competitiveness using a Two-Wheel causality model. 135-159 - Jouni Juntunen
Controlling the bullwhip with transport capacity constraints. 160-171 - Julian Martinez-Vargas, Gregorio Labatut-Serer, Jesus Tanguma:
The application of the tax effect accounting method in large Spanish companies. 172-198
Volume 5, Number 3, 2009
- Antti Peltokorpi
Improving economic efficiency of operating rooms: production planning approach. 199-213 - Xiaoying Chen, Ping Lin, Kai S. Koong:
Detecting earnings management based on the quality of total accruals. 214-235 - Rebecca Peterson, June Wei, Jiaqin Yang:
Development of e-business standards in engineering services. 236-256 - Shuming Bai:
Measuring financial integration in the BRIC nations. 257-275 - Gurmeet Singh
How demographic differences influence customer satisfaction with the public service delivery in Fiji. 276-289
Volume 5, Number 4, 2009
- Hong Qin, Victor R. Prybutok
Service quality in the USA and mainland China's fast-food restaurants. 291-315 - Lillian Y. Fok, Susan M. L. Zee, Sandra J. Hartman:
Relationships among factors related to employee perceptions of the green movement in organisations. 316-332 - Jerald Hughes:
Emergent quality standards for digital entertainment experience goods: the case of consumer audio. 333-353 - Manal M. Yunis
A 'cloud-free' security model for cloud computing. 354-375
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