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7th CONVERSATIONS 2023: Oslo, Norway

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Asbjørn Følstad, Theo B. Araujo, Symeon Papadopoulos, Effie L.-C. Law, Ewa Luger, Morten Goodwin, Sebastian Hobert, Petter Bae Brandtzaeg:
Chatbot Research and Design - 7th International Workshop, CONVERSATIONS 2023, Oslo, Norway, November 22-23, 2023, Revised Selected Papers. Lecture Notes in Computer Science 14524, Springer 2024, ISBN 978-3-031-54974-8

Understanding and Enhancing Conversational Interactions

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  - conf/conversations/ZantenB23
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Nina van Zanten, Roel Boumans:
Voting Assistant Chatbot for Increasing Voter Turnout at Local Elections: An Exploratory Study. 3-22
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  - conf/conversations/BraggaarVML23
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Anouck Braggaar, Jasmin Verhagen, Gabriëlla Martijn, Christine Liebrecht:
Conversational Repair Strategies to Cope with Errors and Breakdowns in Customer Service Chatbot Conversations. 23-41
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  - conf/conversations/delHoyoAlonsoRVZM23
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Rafael del-Hoyo-Alonso, Vega Rodrigálvarez-Chamarro, Jorge Vea-Murguía, Iñigo Zubizarreta, Julián Moyano-Collado:
Aragón Open Data Assistant, Lesson Learned of an Intelligent Assistant for Open Data Access. 42-57

LLM-driven Conversational Design and Analysis

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Leon Hanschmann, Ulrich Gnewuch, Alexander Maedche:
Saleshat: A LLM-Based Social Robot for Human-Like Sales Conversations. 61-76
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  - conf/conversations/Wit23
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Jan de Wit:
Leveraging Large Language Models as Simulated Users for Initial, Low-Cost Evaluations of Designed Conversations. 77-93
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Boxuan Wang, Mariët Theune, Sumit Srivastava:
Examining Lexical Alignment in Human-Agent Conversations with GPT-3.5 and GPT-4 Models. 94-114

Ethical Perspectives and Bias

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  - conf/conversations/TraubingerHGGG23
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Verena Traubinger, Sebastian Heil, Julián Grigera, Alejandra Garrido, Martin Gaedke:
In Search of Dark Patterns in Chatbots. 117-132
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Sviatlana Höhn, Bettina Migge, Doris Dippold, Britta Schneider, Sjouke Mauw:
Language Ideology Bias in Conversational Technology. 133-148
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  - conf/conversations/CocchiBP23
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Arturo Cocchi, Tibor Bosse, Michelle van Pinxteren:
Should Conversational Agents Care About Our Gender Identity? 149-163

Complementing Perspectives

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Samuel Rhys Cox, Wei Tsang Ooi:
Conversational Interactions with NPCs in LLM-Driven Gaming: Guidelines from a Content Analysis of Player Feedback. 167-184
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Roberta De Cicco:
Exploring the Dark Corners of Human-Chatbot Interactions: A Literature Review on Conversational Agent Abuse. 185-203
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  - conf/conversations/PenneyPSG23
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Jacob Penney, João Felipe Pimentel, Igor Steinmacher, Marco Aurélio Gerosa:
Anticipating User Needs: Insights from Design Fiction on Conversational Agents for Computational Thinking. 204-219

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