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Business Process Management Cases 2018
- Jan vom Brocke, Jan Mendling:
Business Process Management Cases, Digital Innovation and Business Transformation in Practice. Management for Professionals, Springer 2018, ISBN 978-3-319-58306-8 - Jan vom Brocke, Jan Mendling:
Frameworks for Business Process Management: A Taxonomy for Business Process Management Cases. 1-17
Strategy and Governance
- Corinne Reisert, Sarah Zelt, Joerg Wacker:
How to Move from Paper to Impact in Business Process Management: The Journey of SAP. 21-36 - Josef Blasini, Susanne Leist, Werner Merkl:
Developing and Implementing a Process-Performance Management System: Experiences from S-Y Systems Technologies Europe GmbH - A Global Automotive Supplier. 37-55 - Christian Czarnecki:
Establishment of a Central Process Governance Organization Combined with Operational Process Improvements. 57-76 - Andrej Kovacic, Gregor Hauc, Brina Buh, Mojca Indihar Stemberger:
BPM Adoption and Business Transformation at Snaga, a Public Company: Critical Success Factors for Five Stages of BPM. 77-89 - Thanh Tran Thi Kim, Erhard Weiss, Christoph Ruhsam, Christoph Czepa, Huy Tran, Uwe Zdun:
Enabling Flexibility of Business Processes Using Compliance Rules: The Case of Mobiliar. 91-109 - Bartosz Wolinski, Saimir Bala:
Comprehensive Business Process Management at Siemens: Implementing Business Process Excellence. 111-124 - Wasana Bandara, Rehan Syed
, Bandula Ranathunga, K. B. Sampath Kulathilaka:
People-Centric, ICT-Enabled Process Innovations via Community, Public and Private Sector Partnership, and e-Leadership: The Case of the Dompe eHospital in Sri Lanka. 125-148 - Stijn Viaene, Joachim Van den Bergh:
Fast Fish Eat Slow Fish: Business Transformation at Autogrill. 149-166
Methods
- Michael Rosemann:
The NESTT: Rapid Process Redesign at Queensland University of Technology. 169-185 - Amy Van Looy, Sabine Rotthier:
Kiss the Documents! How the City of Ghent Digitizes Its Service Processes. 187-204 - José Ricardo Cereja, Flávia Maria Santoro, Elena Gorbacheva, Martin Matzner:
Application of the Design Thinking Approach to Process Redesign at an Insurance Company in Brazil. 205-233 - Thomas Karle, Kurt Teichenthaler:
Collaborative BPM for Business Transformations in Telecommunications: The Case of "3". 235-255 - Elisa Marengo, Patrick Dallasega, Marco Montali, Werner Nutt, Michael Reifer:
Process Management in Construction: Expansion of the Bolzano Hospital. 257-274 - Robert Andrews, Moe Wynn, Arthur H. M. ter Hofstede, Jingxin Xu, Kylie Horton, Paul Taylor, Sue Plunkett-Cole:
Exposing Impediments to Insurance Claims Processing. 275-290 - Tom Thaler, Sabine Norek, Vittorio De Angelis, Dirk Maurer, Peter Fettke, Peter Loos:
Mining the Usability of Process-Oriented Business Software: The Case of the ARIS Designer of Software AG. 291-310 - Robert Andrews, Suriadi Suriadi, Moe Wynn, Arthur H. M. ter Hofstede, Sean Rothwell:
Improving Patient Flows at St. Andrew's War Memorial Hospital's Emergency Department Through Process Mining. 311-333
Information Technology
- Martin Matzner, Florian Plenter, Jan Hendrik Betzing, Friedrich Chasin, Moritz von Hoffen, Matthias Löchte, Sarah Pütz, Jörg Becker:
CrowdStrom: Analysis, Design, and Implementation of Processes for a Peer-to-Peer Service for Electric Vehicle Charging. 337-359 - Christoph Duelli, Robert Keller, Jonas Manderscheid, Andreas Manntz, Maximilian Röglinger, Marco Schmidt:
Enabling Flexible Laboratory Processes: Designing the Laboratory Information System of the Future. 361-379 - Ingo Rau, Iris Rabener, Jürgen Neumann, Svetlana Bloching:
Managing Environmental Protection Processes via BPM at Deutsche Bahn. 381-396 - Søren Debois, Thomas T. Hildebrandt, Morten Marquard, Tijs Slaats:
Hybrid Process Technologies in the Financial Sector: The Case of BRFkredit. 397-412 - Jörg Becker, Nico Clever, Justus Holler, Maria Neumann:
Business Process Management in the Manufacturing Industry: ERP Replacement and ISO 9001 Recertification Supported by the icebricks Method. 413-429 - Matthias Schrepfer, Matthias Kunze, Gunnar Obst, Juliane Siegeris:
Why Are Process Variants Important in Process Monitoring? The Case of Zalando SE. 431-448 - Roland Leitz, Andreas Solti, Alexander Weinhard, Jan Mendling:
Adoption of RFID Technology: The Case of Adler - A European Fashion Retail Company. 449-461 - Jan Suchý, Milan Suchy, Michal Rosik, Agnes Valkova:
Automate Does Not Always Mean Optimize: Case Study at a Logistics Company. 463-483 - Bernhard Schindlbeck, Peter Kleinschmidt:
Integrate Your Partners into Your Business Processes Using Interactive Forms: The Case of Automotive Industry Company HEYCO. 485-501
People and Culture
- Mirko Kloppenburg, Janina Kettenbohrer, Daniel Beimborn, Michael Bögle:
Leading 20, 000+ Employees with a Process-Oriented Management System: Insights into Process Management at Lufthansa Technik Group. 505-520 - Florian Imgrund
"Simply Modeling": BPM for Everybody-Recommendations from the Viral Adoption of BPM at 1&1. 521-540 - Thomas Russack, Susanne Menges:
Supporting Process Implementation with the Help of Tangible Process Models. 541-555 - John Krogstie
Business Process Modeling of a Quality System in a Petroleum Industry Company. 557-575 - Jan Bührig, Thorsten Schoormann, Ralf Knackstedt:
Business Process Management in German Institutions of Higher Education: The Case of Jade University of Applied Science. 577-592 - Carina Alves, Iveruska Jatobá, George Valença, Glória Fraga:
Exploring the Influence of Organizational Culture on BPM Success: The Experience of the Pernambuco Court of Accounts. 593-610
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