A patient portal allows discharged patients to access their personalized discharge instructions in electronic health records (EHRs). However, many patients have difficulty understanding or memorizing their discharge instructions (Zhao et al., 2017). In this paper, we present PaniniQA, a patient-centric interactive question answering system designed to help patients understand their discharge instructions. PaniniQA first identifies important clinical content from patients’ discharge instructions and then formulates patient-specific educational questions. In addition, PaniniQA is also equipped with answer verification functionality to provide timely feedback to correct patients’ misunderstandings. Our comprehensive automatic & human evaluation results demonstrate our PaniniQA is capable of improving patients’ mastery of their medical instructions through effective interactions.1

Answering how-to questions remains a major challenge in question answering research. A vast number of narrow, long-tail questions cannot be readily answered using a search engine. Moreover, there is little to no annotated data available to develop such systems. This paper makes a first attempt at generating coherent, long-form answers for how-to questions. We propose new architectures, consisting of passage retrieval, subtopic planning and narrative generation, to consolidate multiple relevant passages into a coherent, explanatory answer. Our subtopic planning module aims to produce a set of relevant, diverse subtopics that serve as the backbone for answer generation to improve topic coherence. We present extensive experiments on a WikiHow dataset repurposed for long-form question answering. Empirical results demonstrate that generating narratives to answer how-to questions is a challenging task. Nevertheless, our architecture incorporated with subtopic planning can produce high-quality, diverse narratives evaluated using automatic metrics and human assessment.

We propose novel AI-empowered chat bots for learning as conversation where a user does not read a passage but gains information and knowledge through conversation with a teacher bot. Our information acquisition-oriented dialogue system employs a novel adaptation of reinforced self-play so that the system can be transferred to various domains without in-domain dialogue data, and can carry out conversations both informative and attentive to users.

Podcasts have shown a recent rise in popularity. Summarization of podcasts is of practical benefit to both content providers and consumers. It helps people quickly decide whether they will listen to a podcast and/or reduces the cognitive load of content providers to write summaries. Nevertheless, podcast summarization faces significant challenges including factual inconsistencies of summaries with respect to the inputs. The problem is exacerbated by speech disfluencies and recognition errors in transcripts of spoken language. In this paper, we explore a novel abstractive summarization method to alleviate these issues. Our approach learns to produce an abstractive summary while grounding summary segments in specific regions of the transcript to allow for full inspection of summary details. We conduct a series of analyses of the proposed approach on a large podcast dataset and show that the approach can achieve promising results. Grounded summaries bring clear benefits in locating the summary and transcript segments that contain inconsistent information, and hence improve summarization quality in terms of automatic and human evaluation.

An after-visit summary (AVS) is a summary note given to patients after their clinical visit. It recaps what happened during their clinical visit and guides patients’ disease self-management. Studies have shown that a majority of patients found after-visit summaries useful. However, many physicians face excessive workloads and do not have time to write clear and informative summaries. In this paper, we study the problem of automatic generation of after-visit summaries and examine whether those summaries can convey the gist of clinical visits. We report our findings on a new clinical dataset that contains a large number of electronic health record (EHR) notes and their associated summaries. Our results suggest that generation of lay language after-visit summaries remains a challenging task. Crucially, we introduce a feedback mechanism that alerts physicians when an automatic summary fails to capture the important details of the clinical notes or when it contains hallucinated facts that are potentially detrimental to the summary quality. Automatic and human evaluation demonstrates the effectiveness of our approach in providing writing feedback and supporting physicians.

We propose a new approach to generate multiple variants of the target summary with diverse content and varying lengths, then score and select admissible ones according to users’ needs. Abstractive summarizers trained on single reference summaries may struggle to produce outputs that achieve multiple desirable properties, i.e., capturing the most important information, being faithful to the original, grammatical and fluent. In this paper, we propose a two-staged strategy to generate a diverse set of candidate summaries from the source text in stage one, then score and select admissible ones in stage two. Importantly, our generator gives a precise control over the length of the summary, which is especially well-suited when space is limited. Our selectors are designed to predict the optimal summary length and put special emphasis on faithfulness to the original text. Both stages can be effectively trained, optimized and evaluated. Our experiments on benchmark summarization datasets suggest that this paradigm can achieve state-of-the-art performance.

Meeting minutes record any subject matter discussed, decisions reached and actions taken at the meeting. The importance of automatic minuting cannot be overstated. In this paper, we present a sliding window approach to automatic generation of meeting minutes. It aims at addressing issues pertaining to the nature of spoken text, including the lengthy transcript and lack of document structure, which make it difficult to identify salient content to be included in meeting minutes. Our approach combines a sliding-window approach and a neural abstractive summarizer to navigate through the raw transcript to find salient content. The approach is evaluated on transcripts of natural meeting conversations, where we compare results obtained for human transcripts and two versions of automatic transcripts and discuss how and to what extent the summarizer succeeds at capturing salient content.

Many military communication domains involve rapidly conveying situation awareness with few words. Converting natural language utterances to logical forms in these domains is challenging, as these utterances are brief and contain multiple intents. In this paper, we present a first effort toward building a weakly-supervised semantic parser to transform brief, multi-intent natural utterances into logical forms. Our findings suggest a new “projection and reduction” method that iteratively performs projection from natural to canonical utterances followed by reduction of natural utterances is the most effective. We conduct extensive experiments on two military and a general-domain dataset and provide a new baseline for future research toward accurate parsing of multi-intent utterances.

With the explosive growth of livestream broadcasting, there is an urgent need for new summarization technology that enables us to create a preview of streamed content and tap into this wealth of knowledge. However, the problem is nontrivial due to the informal nature of spoken language. Further, there has been a shortage of annotated datasets that are necessary for transcript summarization. In this paper, we present StreamHover, a framework for annotating and summarizing livestream transcripts. With a total of over 500 hours of videos annotated with both extractive and abstractive summaries, our benchmark dataset is significantly larger than currently existing annotated corpora. We explore a neural extractive summarization model that leverages vector-quantized variational autoencoder to learn latent vector representations of spoken utterances and identify salient utterances from the transcripts to form summaries. We show that our model generalizes better and improves performance over strong baselines. The results of this study provide an avenue for future research to improve summarization solutions for efficient browsing of livestreams.

A crucial difference between single- and multi-document summarization is how salient content manifests itself in the document(s). While such content may appear at the beginning of a single document, essential information is frequently reiterated in a set of documents related to a particular topic, resulting in an endorsement effect that increases information salience. In this paper, we model the cross-document endorsement effect and its utilization in multiple document summarization. Our method generates a synopsis from each document, which serves as an endorser to identify salient content from other documents. Strongly endorsed text segments are used to enrich a neural encoder-decoder model to consolidate them into an abstractive summary. The method has a great potential to learn from fewer examples to identify salient content, which alleviates the need for costly retraining when the set of documents is dynamically adjusted. Through extensive experiments on benchmark multi-document summarization datasets, we demonstrate the effectiveness of our proposed method over strong published baselines. Finally, we shed light on future research directions and discuss broader challenges of this task using a case study.

Meetings are essential to modern organizations. Numerous meetings are held and recorded daily, more than can ever be comprehended. A meeting summarization system that identifies salient utterances from the transcripts to automatically generate meeting minutes can help. It empowers users to rapidly search and sift through large meeting collections. To date, the impact of domain terminology on the performance of meeting summarization remains understudied, despite that meetings are rich with domain knowledge. In this paper, we create gold-standard annotations for domain terminology on a sizable meeting corpus; they are known as jargon terms. We then analyze the performance of a meeting summarization system with and without jargon terms. Our findings reveal that domain terminology can have a substantial impact on summarization performance. We publicly release all domain terminology to advance research in meeting summarization.

We present an empirical study in favor of a cascade architecture to neural text summarization. Summarization practices vary widely but few other than news summarization can provide a sufficient amount of training data enough to meet the requirement of end-to-end neural abstractive systems which perform content selection and surface realization jointly to generate abstracts. Such systems also pose a challenge to summarization evaluation, as they force content selection to be evaluated along with text generation, yet evaluation of the latter remains an unsolved problem. In this paper, we present empirical results showing that the performance of a cascaded pipeline that separately identifies important content pieces and stitches them together into a coherent text is comparable to or outranks that of end-to-end systems, whereas a pipeline architecture allows for flexible content selection. We finally discuss how we can take advantage of a cascaded pipeline in neural text summarization and shed light on important directions for future research.

Fusing sentences containing disparate content is a remarkable human ability that helps create informative and succinct summaries. Such a simple task for humans has remained challenging for modern abstractive summarizers, substantially restricting their applicability in real-world scenarios. In this paper, we present an investigation into fusing sentences drawn from a document by introducing the notion of points of correspondence, which are cohesive devices that tie any two sentences together into a coherent text. The types of points of correspondence are delineated by text cohesion theory, covering pronominal and nominal referencing, repetition and beyond. We create a dataset containing the documents, source and fusion sentences, and human annotations of points of correspondence between sentences. Our dataset bridges the gap between coreference resolution and summarization. It is publicly shared to serve as a basis for future work to measure the success of sentence fusion systems.

The ability to fuse sentences is highly attractive for summarization systems because it is an essential step to produce succinct abstracts. However, to date, summarizers can fail on fusing sentences. They tend to produce few summary sentences by fusion or generate incorrect fusions that lead the summary to fail to retain the original meaning. In this paper, we explore the ability of Transformers to fuse sentences and propose novel algorithms to enhance their ability to perform sentence fusion by leveraging the knowledge of points of correspondence between sentences. Through extensive experiments, we investigate the effects of different design choices on Transformer’s performance. Our findings highlight the importance of modeling points of correspondence between sentences for effective sentence fusion.

Amongst the best means to summarize is highlighting. In this paper, we aim to generate summary highlights to be overlaid on the original documents to make it easier for readers to sift through a large amount of text. The method allows summaries to be understood in context to prevent a summarizer from distorting the original meaning, of which abstractive summarizers usually fall short. In particular, we present a new method to produce self-contained highlights that are understandable on their own to avoid confusion. Our method combines determinantal point processes and deep contextualized representations to identify an optimal set of sub-sentence segments that are both important and non-redundant to form summary highlights. To demonstrate the flexibility and modeling power of our method, we conduct extensive experiments on summarization datasets. Our analysis provides evidence that highlighting is a promising avenue of research towards future summarization.

The most important obstacles facing multi-document summarization include excessive redundancy in source descriptions and the looming shortage of training data. These obstacles prevent encoder-decoder models from being used directly, but optimization-based methods such as determinantal point processes (DPPs) are known to handle them well. In this paper we seek to strengthen a DPP-based method for extractive multi-document summarization by presenting a novel similarity measure inspired by capsule networks. The approach measures redundancy between a pair of sentences based on surface form and semantic information. We show that our DPP system with improved similarity measure performs competitively, outperforming strong summarization baselines on benchmark datasets. Our findings are particularly meaningful for summarizing documents created by multiple authors containing redundant yet lexically diverse expressions.

When writing a summary, humans tend to choose content from one or two sentences and merge them into a single summary sentence. However, the mechanisms behind the selection of one or multiple source sentences remain poorly understood. Sentence fusion assumes multi-sentence input; yet sentence selection methods only work with single sentences and not combinations of them. There is thus a crucial gap between sentence selection and fusion to support summarizing by both compressing single sentences and fusing pairs. This paper attempts to bridge the gap by ranking sentence singletons and pairs together in a unified space. Our proposed framework attempts to model human methodology by selecting either a single sentence or a pair of sentences, then compressing or fusing the sentence(s) to produce a summary sentence. We conduct extensive experiments on both single- and multi-document summarization datasets and report findings on sentence selection and abstraction.

Highlighting while reading is a natural behavior for people to track salient content of a document. It would be desirable to teach an extractive summarizer to do the same. However, a major obstacle to the development of a supervised summarizer is the lack of ground-truth. Manual annotation of extraction units is cost-prohibitive, whereas acquiring labels by automatically aligning human abstracts and source documents can yield inferior results. In this paper we describe a novel framework to guide a supervised, extractive summarization system with question-answering rewards. We argue that quality summaries should serve as document surrogates to answer important questions, and such question-answer pairs can be conveniently obtained from human abstracts. The system learns to promote summaries that are informative, fluent, and perform competitively on question-answering. Our results compare favorably with those reported by strong summarization baselines as evaluated by automatic metrics and human assessors.

A robust evaluation metric has a profound impact on the development of text generation systems. A desirable metric compares system output against references based on their semantics rather than surface forms. In this paper we investigate strategies to encode system and reference texts to devise a metric that shows a high correlation with human judgment of text quality. We validate our new metric, namely MoverScore, on a number of text generation tasks including summarization, machine translation, image captioning, and data-to-text generation, where the outputs are produced by a variety of neural and non-neural systems. Our findings suggest that metrics combining contextualized representations with a distance measure perform the best. Such metrics also demonstrate strong generalization capability across tasks. For ease-of-use we make our metrics available as web service.

Highlighting is a powerful tool to pick out important content and emphasize. Creating summary highlights at the sub-sentence level is particularly desirable, because sub-sentences are more concise than whole sentences. They are also better suited than individual words and phrases that can potentially lead to disfluent, fragmented summaries. In this paper we seek to generate summary highlights by annotating summary-worthy sub-sentences and teaching classifiers to do the same. We frame the task as jointly selecting important sentences and identifying a single most informative textual unit from each sentence. This formulation dramatically reduces the task complexity involved in sentence compression. Our study provides new benchmarks and baselines for generating highlights at the sub-sentence level.

Emerged as one of the best performing techniques for extractive summarization, determinantal point processes select a most probable set of summary sentences according to a probabilistic measure defined by respectively modeling sentence prominence and pairwise repulsion. Traditionally, both aspects are modelled using shallow and linguistically informed features, but the rise of deep contextualized representations raises an interesting question. Whether, and to what extent, could contextualized sentence representations be used to improve the DPP framework? Our findings suggest that, despite the success of deep semantic representations, it remains necessary to combine them with surface indicators for effective identification of summary-worthy sentences.

While recent work in abstractive summarization has resulted in higher scores in automatic metrics, there is little understanding on how these systems combine information taken from multiple document sentences. In this paper, we analyze the outputs of five state-of-the-art abstractive summarizers, focusing on summary sentences that are formed by sentence fusion. We ask assessors to judge the grammaticality, faithfulness, and method of fusion for summary sentences. Our analysis reveals that system sentences are mostly grammatical, but often fail to remain faithful to the original article.

We investigate a new training paradigm for extractive summarization. Traditionally, human abstracts are used to derive goldstandard labels for extraction units. However, the labels are often inaccurate, because human abstracts and source documents cannot be easily aligned at the word level. In this paper we convert human abstracts to a set of Cloze-style comprehension questions. System summaries are encouraged to preserve salient source content useful for answering questions and share common words with the abstracts. We use reinforcement learning to explore the space of possible extractive summaries and introduce a question-focused reward function to promote concise, fluent, and informative summaries. Our experiments show that the proposed method is effective. It surpasses state-of-the-art systems on the standard summarization dataset.

Generating an abstract from a collection of documents is a desirable capability for many real-world applications. However, abstractive approaches to multi-document summarization have not been thoroughly investigated. This paper studies the feasibility of using Abstract Meaning Representation (AMR), a semantic representation of natural language grounded in linguistic theory, as a form of content representation. Our approach condenses source documents to a set of summary graphs following the AMR formalism. The summary graphs are then transformed to a set of summary sentences in a surface realization step. The framework is fully data-driven and flexible. Each component can be optimized independently using small-scale, in-domain training data. We perform experiments on benchmark summarization datasets and report promising results. We also describe opportunities and challenges for advancing this line of research.

Seq2seq learning has produced promising results on summarization. However, in many cases, system summaries still struggle to keep the meaning of the original intact. They may miss out important words or relations that play critical roles in the syntactic structure of source sentences. In this paper, we present structure-infused copy mechanisms to facilitate copying important words and relations from the source sentence to summary sentence. The approach naturally combines source dependency structure with the copy mechanism of an abstractive sentence summarizer. Experimental results demonstrate the effectiveness of incorporating source-side syntactic information in the system, and our proposed approach compares favorably to state-of-the-art methods.

Website privacy policies represent the single most important source of information for users to gauge how their personal data are collected, used and shared by companies. However, privacy policies are often vague and people struggle to understand the content. Their opaqueness poses a significant challenge to both users and policy regulators. In this paper, we seek to identify vague content in privacy policies. We construct the first corpus of human-annotated vague words and sentences and present empirical studies on automatic vagueness detection. In particular, we investigate context-aware and context-agnostic models for predicting vague words, and explore auxiliary-classifier generative adversarial networks for characterizing sentence vagueness. Our experimental results demonstrate the effectiveness of proposed approaches. Finally, we provide suggestions for resolving vagueness and improving the usability of privacy policies.

Generating a text abstract from a set of documents remains a challenging task. The neural encoder-decoder framework has recently been exploited to summarize single documents, but its success can in part be attributed to the availability of large parallel data automatically acquired from the Web. In contrast, parallel data for multi-document summarization are scarce and costly to obtain. There is a pressing need to adapt an encoder-decoder model trained on single-document summarization data to work with multiple-document input. In this paper, we present an initial investigation into a novel adaptation method. It exploits the maximal marginal relevance method to select representative sentences from multi-document input, and leverages an abstractive encoder-decoder model to fuse disparate sentences to an abstractive summary. The adaptation method is robust and itself requires no training data. Our system compares favorably to state-of-the-art extractive and abstractive approaches judged by automatic metrics and human assessors.

Despite successful applications across a broad range of NLP tasks, conditional random fields (“CRFs”), in particular the linear-chain variant, are only able to model local features. While this has important benefits in terms of inference tractability, it limits the ability of the model to capture long-range dependencies between items. Attempts to extend CRFs to capture long-range dependencies have largely come at the cost of computational complexity and approximate inference. In this work, we propose an extension to CRFs by integrating external memory, taking inspiration from memory networks, thereby allowing CRFs to incorporate information far beyond neighbouring steps. Experiments across two tasks show substantial improvements over strong CRF and LSTM baselines.

Teaching large classes remains a great challenge, primarily because it is difficult to attend to all the student needs in a timely manner. Automatic text summarization systems can be leveraged to summarize the student feedback, submitted immediately after each lecture, but it is left to be discovered what makes a good summary for student responses. In this work we explore a new methodology that effectively extracts summary phrases from the student responses. Each phrase is tagged with the number of students who raise the issue. The phrases are evaluated along two dimensions: with respect to text content, they should be informative and well-formed, measured by the ROUGE metric; additionally, they shall attend to the most pressing student needs, measured by a newly proposed metric. This work is enabled by a phrase-based annotation and highlighting scheme, which is new to the summarization task. The phrase-based framework allows us to summarize the student responses into a set of bullet points and present to the instructor promptly.