MiLB App - Frequently Asked Questions

MiLB App for Apple Devices

The MiLB App is the official mobile app of Minor League Baseball and its 120 clubs, from Triple-A to Single-A. Watch more than 7,000 games live or on-demand by purchasing a subscription through the MiLB App. Follow the action with Gameday as well as complete stats, schedules, standings and the latest news for every club.

1. Supported Devices
2. Getting Started
3. Subscription Management
4. Navigation and Usage
5. Troubleshooting
6. Contact Us

Supported Devices

Supported Apple Devices for the MiLB App must be running iOS version 14.0 or greater.

How to Check the Operating System

To find your device's software version on an iPhone, iPad or iPod Touch, go to Settings > General > About

More information about your iOS operating system is available on the Apple website.

Getting Started

The MiLB App is available as a free download from the Apple App Store, and offers both free and optional paid subscription features. With free access to the MiLB App, you can follow Gameday real-time pitch tracking, box scores, play-by-play and stats. You can filter data by all four classes and set favorite team(s) for quick access to team scores, tickets, schedules, news, standings, rosters, player stats and team websites.

To watch Minor League games, fans can also purchase an At Bat subscription in-app (and can also purchase at MiLB.TV on the web). At Bat subscribers will be able to watch 7,000 Minor League games live or on-demand, some of which are subject to blackouts.

At Bat subscriptions can be purchased from Apple iTunes at a monthly or seasonal rate. Please see the "Subscription Information and Management" section for additional information about Apple iTunes in-app purchases.

At Bat or MLB.TV Subscriber Login

Subscribers who already own At Bat or MLB.TV, or have connected an in-app iTunes subscription purchase to their MLB account, can access subscription features by entering their MLB email and password in the MiLB app. If they've already logged in to their MLB account using either the MLB app, Ballpark app or Safari on their iPhone (regardless of if the apps are currently installed), their credentials will automatically appear, and they can simply tap on "Continue with MLB" to login. If you haven't logged into your MLB account using the MLB app, Ballpark app or Safari on your iPhone before, please follow these steps:

1. Open the MiLB app
2. Tap on "More" in the bottom right
3. Tap on "Settings" in the top right
4. Tap on "Log In," and enter your MLB email and password

Subscription Management

APPLE ITUNES IN-APP PURCHASE AND CANCELLATION INFORMATION

If you have purchased an At Bat subscription directly through the in-app purchase from Apple iTunes (not directly from the MiLB.com website), please review the information below.

If you have completed your purchase through the MiLB.com website, please see the section "MiLB.com Website Purchase and Cancellation Information" section.

Purchasing an Apple iTunes Subscription

In-app purchases are purchased from and billed by Apple iTunes, not MiLB.com. These purchases are subject to the terms and conditions of Apple iTunes. All billing and refund inquiries must be directed to Apple iTunes. MiLB.com does not have access to Apple iTunes accounts or transactions. If you wish to confirm the type of subscription that has been purchased from Apple iTunes, please consult your Apple iTunes account or receipt as each subscription will have a unique billing name.

The At Bat annual purchase (billed as "At Bat Yearly") is valid for one year and will be re-billed every year by Apple iTunes until canceled by the user. Apple iTunes will send an email well in advance of renewal containing a hyperlink to manage the subscription. Apple iTunes subscriptions can be managed from a mobile device or computer that uses the same Apple ID as the initial purchase. MiLB.com cannot manage Apple iTunes subscriptions. Apple iTunes cancellation steps are listed below for your convenience.

The At Bat monthly purchase (billed as "At Bat Monthly") is valid for 30 days and will be re-billed every 30 days, year-round by Apple iTunes until canceled by the user. Apple iTunes will send a monthly email well in advance of renewal containing a hyperlink to manage the subscription. Apple iTunes subscriptions can be managed from a mobile device or computer that uses the same Apple ID as the initial purchase. MiLB.com cannot manage Apple iTunes subscriptions. Apple iTunes cancellation steps are listed below for your convenience.

Accessing your Apple iTunes In-App Purchase on other Supported Devices

A major benefit of connecting your Apple iTunes purchase to an MLB account is being able to access the purchase across your compatible Apple and Android devices. You will also have access to At Bat on the web. Separate purchases are no longer required. In addition, connecting a purchase to a MLB account allows Customer Service to better assist you with inquiries and troubleshooting. You will have an opportunity to connect your purchase to a MLB account after making the purchase, or it can be completed at a later time. You can only connect an Apple iTunes purchase to one MLB account. If you connect the purchase to a second MLB account, the first account will lose all entitlements.

1. Open the MiLB App
2. Tap on the "More" tab
3. Tap on "Settings" in the upper right
4. Tap on "Log in to MLB.com Account" and log in with existing MLB credentials or "Create an MLB Account" to register for a new account.

Restoring a previous Apple iTunes purchase

Subscribers who have made an in-app purchase through Apple iTunes on a mobile device will use the Restore button on the paywall, for example, when re-installing the application on an existing Apple or new Apple device. A restore can only be completed on devices which share the same Apple ID as the initial purchase. Prior to attempting to restore an Apple iTunes purchase, please go to the MiLB App, tap "More" > "Settings > Log in to MLB Account" section and ensure that you are logged out.

Cancelling an Apple iTunes Monthly Subscription

*On your iPhone or iPad:
*

1. Open the Settings app

2. Tap your name, then tap Subscriptions*

3. Tap the subscription that you want to manage. Don't see the subscription that you're looking for?

4. Choose a different subscription option, or tap Cancel Subscription. If you don’t see Cancel Subscription, the subscription is already canceled and won't renew.

*If you don't see "Subscriptions" in the Settings app, tap "iTunes & App Store" instead. Tap your Apple ID (which is usually your email address), then tap on "View Apple ID." Sign in, scroll down to Subscriptions, then tap on "Subscriptions."

MiLB.COM WEBSITE PURCHASE AND CANCELLATION INFORMATION

Purchasing or Cancelling an At Bat Subscription

At Bat subscriptions are billed by MLB. All billing and refund inquiries should be directed to MLB Customer Service.

Customers should visit https://www.mlb.com/live-stream-games/subscribe for the most updated subscription information and purchase options.

Customers that have purchased At Bat directly from MLB and not through an app store (Apple iTunes), may cancel their subscription or cancel auto-renewal of the subscription in their MLB Account profile under "Manage Subscriptions."

Navigation and Usage

STREAMING GAMES

From the Favorite Team, Scores, News, Videos, Standings and More Tabs

1. Tap the "TV" icon in the upper-left of the screen (Scores, News, Standings, More tabs) or in the upper right of the screen (Favorite Team tab).
2. Tap on the Minor League game you would like to watch.
3. If you are not signed into your MLB account, you will be given the option to sign in with your MLB credentials.
4. Once signed in, the app will detect your location via IP address to see if blackout or other restrictions apply.
5. The stream will begin once access is verified.
6. If you do not have an active subscription, you can purchase in-app by clicking on a game to watch and following the instructions. You can also sync this credential with your MLB account to watch on your desktop and laptop.

Note: You may experience blackout restrictions when attempting to watch Lehigh Valley IronPigs games within their home markets.

GAMEDAY

Gameday provides you with detailed pitch information including type, speed and location, as well as a list of each play as it happens. It can be accessed from the Team tab.

Team Tab

1. Navigate to a Team page.
2. Tap on "Gameday" in the live scoreboard to open Gameday.

SETTINGS

• MiLB "Settings" can be accessed by tapping on the "More" tab and then tapping on "Settings" in the upper right.

Favorite Teams

• The "Favorite Teams" section will allow you to initially set or modify your preferences. You can choose favorite team(s) by affiliate or class.

Push notifications

• The MiLB App can deliver push notifications to your device during the season, if enabled. See the "Subscribing to Push Notifications" section for additional information on subscribing and managing your push notifications.

MLB Account

• The MLB Account setting allows a user to log in with their MLB credentials. Returning MLB.TV or At Bat subscribers will enter their MLB credentials to enable viewing of live and archived Minor League content on the app.

SUBSCRIBING TO PUSH NOTIFICATIONS

During initial launch, if a Favorite Team is selected, you will be prompted to choose which notifications you would like to enable.

The MiLB App users can choose from MiLB News and Team Game notifications (Game Start, Game End, Score Change).

Ensure notifications are enabled at the operating system level (Required)

1. From the device home screen, tap on "Settings."
2. Tap on "Notification Center."
3. Scroll down and tap on the MiLB App.

Configure notifications to your preference

Set the alert style to "Banners" or "Alerts".

Banners will appear across the top of your device screen and quickly disappear; alerts will overlay the screen and require an acknowledgement.

Enabling "Sounds" will play a sound when a notification is received.

"Show in Notification Center" will display notifications when viewing your notification center by swiping down from the top of your screen; you can also configure how many notifications you would like to see.

"Show on Lock Screen" will allow you to view notifications from the device lock screen and notification center.

Configuring Push Notifications in the MiLB App

1. Tap on the "More" tab
2. Tap "Settings" in the top-right corner
3. Tap on "Notifications"
4. Ensure "Allow Notifications" toggle is set to "On"
5. The "MiLB News" option will include league-wide alerts, news and highlights. To receive these notifications, ensure toggle is set to "On"
6. To receive Game Start, Score Change and Game End notifications for your favorite teams, ensure toggle is set to "On" next to the team's name.

VIEWING TEAM INFORMATION

To view a specific team's schedule, news, standings, roster and website information, you will want to access its Team Page. You can also configure a favorite team or teams, which will create an additional tab for quick access to this information.

Setting a Favorite Team

1. Tap on the "More" tab.
2. Tap on the Settings icon in the top right.
3. Tap on "Favorite Teams."
4. Tap on the "Affiliate" option or a "Class."
5. Tap on a team or teams, then hit "Next."
6. The top-most team will appear on the "Favorite Team" tab. Teams can be ordered by tapping on the "tri-bar" icon on the right (three horizontal lines) and dragging up and down.
7. Tap "Save" when finished.

Viewing Other Team Pages

1. From your favorite team's Team Page, tap on your favorite team's logo/name at the top.
2. Select among your list of favorite teams, search for a specific team or select another team by MLB affiliate or MiLB class level.

Find News/Video by Class/Team

To view news or videos for a team, go to that team's page and tap on the "News" or "Video" button. News and videos can be filtered by an individual team by tapping on the team logo in the top center of the section and selecting a team by MLB affiliate or MiLB class.

Troubleshooting

GENERAL TROUBLESHOOTING

***ENSURE THAT YOU HAVE THE LATEST DEVICE OPERATING SYSTEM AND MiLB APP VERSION PRIOR TO TROUBLESHOOTING***

If you are experiencing difficulty with the MiLB App, please follow the steps below.

1. Navigate to your Apple device home screen.
2. Double tap on the home button to open the application tray.
3. Swipe up on all of the open applications to close them out.
4. Tap the home button or on the screen to close the application tray.
5. Press and hold the power button at the top of the device and the physical home button simultaneously. Continue holding these buttons until the screen goes black and then an Apple logo appears.
6. The device may take a few minutes to return to the Apple device home screen.
7. Once the device returns to the home screen, please try launching the application again.

If you still experience issues after following the above steps, please switch your connectivity from cellular to Wi-Fi or Wi-Fi to cellular. While Wi-Fi connections are typically an improvement over cellular, that is not always the case. Please understand that "bar" indicators on devices indicate the strength of a signal, but not network congestion or integrity, which can impact application performance. For personal Wi-Fi connections, we recommend restarting your internet modem and router in the event a network conflict is occurring even if other devices are working properly.

STREAMING TROUBLESHOOTING

In addition to the troubleshooting information below, please review the "General Troubleshooting" section as it may contain steps to correct the behavior that you are experiencing.

MiLB live and archived content is subject to blackout restrictions and relies on location data provided by the MiLB application for verification. The following factors may affect successful blackout verification.

1. Location services are not enabled on the device.
2. GPS satellites are not visible due to being indoors/away from windows.
3. A cellular data or Wi-Fi hotspot, satellite, hotel or corporate/VPN internet connection is being used.
4. You are attempting to access while traveling in motion (plane, train or automobile).

Please follow the steps below to ensure your location settings are enabled on the device:

1. From the Apple device home screen, tap "Settings."
2. Tap "Privacy."
3. Tap "Location Services."
4. Ensure location services are "On" at the device level.
5. Scroll down to the application and ensure location services are enabled for the application.
6. Return to the main menu and choose "General."
7. Tap "Reset" from the list.
8. Tap "Reset Location & Privacy" and confirm.
9. Navigate to your Apple device home screen and please try launching the application again.

If you're accessing the game from a cellular connection or mobile hotspot, attempting to access from a Wifi connection as cellular connections can often route your data well outside the current viewing location. You may also attempt to enable airplane mode for a minute, disable airplane mode, and the device may connect to a different tower with different routing.

If you're receiving "Authentication Failed" or "Authorizing" errors when attempting to play live games, please navigate to the MiLB app > More > Settings, tap on "MLB Account," then tap on "Log Out." Re-enter your registered MLB account email and password. You may receive this message if you recently reset your MLB password, but did not update the stored login information, or if you don't have an active subscription.

If you're receiving "Connection" errors and have purchased a subscription from Apple iTunes, please attempt to initially connect or re-connect your purchase to a new or existing MLB account. Navigate to the MiLB app > More > Settings, tap on "MLB Account," then tap on "Log Out." Re-enter your registered MLB account email and password (or create a new account), then connect your purchase by tapping on "Connect purchase to MLB."

FREQUENTLY ASKED QUESTIONS

I forgot my password. What should I do?

1. Tap on the "More" tab
2. Tap on "Settings" in the upper right
3. Tap on "MLB Account" and tap "Forgot Password." Enter your registered MLB account email and we will send a new password to that address.

How do I log out of MiLB?

1. Tap on the "More" tab
2. Tap on "Settings" in the upper right
3. Tap "Log Out" at the bottom of the screen

Contact Us

MiLB.com Customer Service

If you have any questions or require troubleshooting assistance while watching MiLB games, please contact Customer Service online or call us toll-free at 866-244-2291.

If you have questions regarding your At Bat or MLB.TV subscription, please contact MLB Customer Service.