129 posts tagged with Retail.
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Cast members are categorized by "era" of Saturday Night Live
Saturday Night Live: The Game has received little attention on BoardGameGeek, and but little attention on its 2010 release. If games aren't your thing, you can collect the SNL action figures. Perhaps fine art is more your thing? Last but not least, for a view of the panoply of SNL-iana, you can visit a famed online purveyor of resold corporate schlock. [more inside]
Kirkland uber alles
"I was hesitant to join the crowds of U.S. Americans descending on the Caribbean, but Ramona maintained that Paradisus was the best option for my needs: parents who never vacation, mostly shop at Costco, and harbor a fundamental dislike of restaurants and an extremely low tolerance for what they determine is not worth their money." (Simon Wu for The Paris Review)
This may be the new travel article for the ages. [more inside]
"so many tech demos end up hiding an ugly truth deep down"
Amazon Go, "a new kind of corner store," that company's futuristic storefront where you installed an app on your phone, and could shop for things just by picking them up off of shelves and walking out the door with them, is being shut down. Some random internet person called "Matt Haughey" described his experience with the store, and how it wasn't nearly as magical as it seemed: as it turned out it was a kind of technological sleight-of-hand, instead of using RFIDs and weight-sensing shelves and other techno-devices, they just had a whole lot of people watching cameras. Another random person on Mastodon points out the whole-lot-of-people part was probably a bunch of subsistence contractors in other countries. A third random person notes, even doing that, the store concept couldn't be made to work. Meanwhile the important gigantic hovering electronic head of Jeff Bezos floats above us all, unmoving but watching, silently.
They don't make them like they used to
I was on the phone, asking for a theoretical quote to reupholster a five-year-old or so midrange sofa, which cost more than $1,000 when new. That task, the upholsterer told me, would run me several times more than the couch was originally worth, and, owing to its construction, it was now worth nowhere near its sale price. The upholsterer proceeded to lecture me, in a helpful, passionate, and sometimes kindly manner, about how sofas made in the past 15 years or so are absolute garbage, constructed of sawdust compressed and bonded with cheap glue, simple brackets in place of proper joinery, substandard spring design, flimsy foam, and a lot of staples. Until recently, people had no reason to suspect that a $1,200 sofa would be anything less than high quality; the vast majority of the stuff in stores was fairly well made, and you could sit on it to test it. Today, not so much. [...] A combination of factors, including world-altering shifts in labor, manufacturing, transportation logistics, and middle-class American aesthetics, has created a grim scene: a two-year-old, $1,200 Instagram sofa—busted, on the curb, waiting for the large-item trash pickup or an enterprising scavenger who doesn’t realize just how shitty this thing is.Dwell.com asks: Why Are (Most) Sofas So Bad?
The retail theft crime wave was bad data, viral videos, and lies
The National Retail Federation had said that nearly half of the industry’s $94.5 billion in missing merchandise in 2021 was the result of organized theft. It was likely closer to 5 percent, experts say. The NRF retracted its claims. The If Books Could Kill Podcast has an episode on the organized retail crime panic, released a few weeks before the retraction. [more inside]
That feel of convenience has always been a trick of perception
Perhaps an even larger issue than the problems that self-checkout directly creates is the set of behaviors its presence can enable—from executives, from employees, and from customers. Retail executives, looking for any available corner to cut in order to juice short-term profitability, took self-checkout’s proliferation as a license to trim store staffing to the bone. Many stores are now messier, their shelves go unstocked for longer, and customers have a harder time finding the products they’re looking for or employees to answer their questions. Retail jobs, which have long been low-paying, precarious, and unpleasant, are now even worse. from Self-Checkout Is a Failed Experiment [The Atlantic; ungated]
Zombie Apocalypse
All Crimewaves Are Bullshit
Target and other chains have overblown the impact of shoplifting. The rash of store closures across the nation are, as might have been suspected, driven by other factors - in the case of Rite Aid bankruptcy to avoid opiate lawsuits.
US FTC and states file antitrust suit against Amazon retail operations
The US Federal Trade Commission and more than a dozen state attorneys general have filed a sweeping antitrust lawsuit against Amazon, alleging that the e-commerce giant has unlawfully leveraged its market dominance to stamp out would-be competitors.
Radical.
Last June a rogue time capsule was cracked opened on Imgur: a collection of hundreds of pictures of 90s malls and stores.
Get your Club Z points ready
Zellers returns to Canada. (sort of.) Is nostalgia to blame? asks The Walrus, where anyone who follows Brittlestar knows the answer is definitely yes (and be careful, this tune is catchy). (link to YouTube) [more inside]
Of hot dogs, shopping, and pricing
Effective today, September 15, 2022, IKEA has raised the price of its regular hot dogs in Sweden from 5 SEK to 7 SEK. Ikea bryter korvlöftet (IKEA breaks hog dog promise) reads the headline of the article in Sweden's Aftonbladet tabloid, which notes that since 1995 you could eat a hot dog at IKEA for five crowns. That is, until today. This was big news in Sweden. Less newsworthy in Sweden but still of note: IKEA has lowered the cost of its vegan hot dog to 5 SEK from 10 SEK, while US vegan hot dogs have been cheaper than regular dogs for some time. [more inside]
Live Shopping is the Next Big Thing. Here’s Why.
In China, live shopping is already a standard form of retail. Typical live shopping events last around three hours, while special events can go on around the clock. This is the future that awaits American retail. The live shopping format generated $60 billion in sales globally in 2019 – with China far in the lead. Yet only $1 billion of those transactions took place in the U.S. Now, the format is estimated to hit $25 billion in the U.S. alone by 2023. Social media platforms are all in – and so are major retailers. Walmart is hosting live shopping events on TikTok. Facebook’s Live Shopping Fridays now feature brands ranging from Sephora to Abercrombie & Fitch. Instagram has a dedicated “Live” hub inside its Shopping section and ran a 10-day live shopping event with partners such as Peloton and Aveda. And Amazon launched Amazon Live.
"People like him love standard procedure"
Two short scifi/fantasy stories in which customer service folks get to reward customers who treat them well, or punish those who treat them badly. Dyce writes about an isolated refueling station: "Out-of-hours fuelling requires a prior appointment." Aimee Ogden writes about a coffeeshop: "his coffee comes with a nice cantrip that'll help him send all his emails for the next week with zero typos and exactly the right number of exclamation marks."
@thetrashwalker
The woman who rifles through New York’s garbage – exposing the city’s excesses (The Guardian) – Anna Sacks documents her ‘trash walks’ on social media, shining a light on the everyday shame and indignity of producing and living with so much waste
Direct To Mediocrity
We tried all the hot colors, red, yellow. We went with Pantone 2735c.
They're big, they're blue, and they never expire. And you probably have one in your house right now. The oral history of the world's biggest coupon [NYT] - from Bed Bath and Beyond.
Old Soap
'In many ways, the soap I seek could be described as mundane. I seek the brands which were once very commonplace, but which are now really very difficult to find.'Matthew Brooks's instagram account is a collection of old bars of packaged soap.
“The games retail market is dying.”
Hard Sell: GameStop employees report extreme pressure from ‘desperate’ bosses [Polygon] “In more than a dozen interviews with Polygon, current and former GameStop employees spoke of a tightening regime of strict sales targets and intrusive customer scripts, designed to extract as much value as possible from the company’s dwindling base. All the employees we spoke to said they were concerned about the future of the company. Most reported their customer numbers had decreased noticeably in the last year. “I’ve seen a change in the sheer desperation the company has towards its profit margins,” said one store manager with multiple years’ experience at the company. “The company is frantic and distrustful,” said one assistant manager. “You can feel it in every message they send. The structure is falling apart and they’re scrambling.” “I think they’ll close a thousand stores this year,” said one former store manager with many years’ retail experience.” [more inside]
Several reporters, including me, made it a policy not to quote her.
Faith Hope Consolo was a commercial real estate trailblazer in New York City, specializing in flagship retail stores. But shortly after her obituary was published in 2018, its writer "received a message through LinkedIn, the kind that every journalist dreads"... She Was a Star of New York Real Estate, but Her Life Story Was a Lie [NYT, but I promise it's worth it]
The Cash Railway Website
Organize The Unorganized
“ One goal is the radical democratization of existing unions, which would redistribute power from union leadership to the rank and file, empowering workers to take a more confrontational approach to fighting back. Another involves new unionization campaigns in sectors at the heart of the US economy, from “pink collar” sectors like health care and education to more traditional strongholds of worker power, such as logistics and manufacturing. “Socialists have really operated as small cells of activists looking for ways to flyer at a strike here, or hold onto a seat in a local union there,” says Ryan Mosgrove, a Washington, DC delegate and Teamsters staffer. “Now we’re talking about large-scale labor [mobilization] as socialist workers. It’s a whole other ball game.” From the Ashes of the Old (Jewish Currents)
September Strikes
UAW workers on strike. 46,000 workers at the nation’s largest auto manufacturer walked out after negotiations collapsed Sunday. CNN Live updates. Workers pour out of GM plant in Rochester. (Twitter) Working People Podcast interviews people on the massive layoffs and cutbacks that lead to the strike conditions and the need for international solidarity 1, 2, 3, 4 (Patreon) Grocery workers ready to walk in 3 states . Oregon University Workers set to cast strike vote. Kaiser healthcare workers plan for nation's largest strike since 1997. How To Support The Global Climate Strike Sept 20-27th. [more inside]
Caution, Hazard Detected: Robots Of Late Capitalism
Martys are googly-eyed robots working at Stop & Shop grocery stores and are designed to warn unsuspecting shoppers of dangers such as adversarial bottle caps or cilantro. Martys aren't, however, sophisticated enough to actually clean shit so they need assistance from their hominid colleagues. At least they only cost 35K each.
1: It refuses to boost markups.
Costco is one of the world’s largest retailers, boasting 770+ locations and 245,000 employees. Last year, it had more than $140B in sales. But unlike many of its counterparts on Fortune’s Global 500 list, Costco has risen to the top by flying in the face of traditional wisdom.
Dark Store theory
'What if no one can agree about what any type of property is worth? That way lies serious fiscal havoc. For local government to successfully operate police departments, school districts, and other public services, “the tax depends on an agreement about what the basis for market value is,” said Joan Youngman, a senior fellow and chair of the Department of Valuation and Taxation at the Lincoln Institute of Land Policy, told me. “A new theory has come along that challenges the usual practice, and it needs to be answered.” '
The United State Of Labor
California - Sapporo slated to be brewed at Anchor’s flagging Potrero facility. But will the workers get a union — and a raise? (Previously) , Oakland teachers strike ends with union members ratifying deal, It Takes The Town To Shut It Down (Commune) - New York - Passionate Young Protesters Are Leading A Growing Climate Change Strike Movement In NYC, New York Nurses Prepare to Strike over Patient Ratios - New England - Why Workers at the Biggest Grocery Chain in New England Just Authorized a Strike (Union Representing Stop & Shop Workers Says No Strike For At Least Another Week) - Pennsylvania - Close To 2,000 Manufacturing Workers Just Went On Strike In Pennsylvania After a merger with GE Transportation, the new employer “wants to turn this into an Amazon warehouse,” the union says. Al Jazeera English (YouTube) UE Local 506 president spoke at Bernie Sanders first presidential campaign rally - Steward’s Corner: Where Do Good Organizers Come From?
A core sample drilled through the digital crust of platform capitalism
If you've ever returned something to Amazon, it might have ended up as part of someone's Pallet of Assorted Appliances and Home items. The "reverse supply chain", as one liquidation company calls it, is growing in popularity as people hope to get rich quick by buying pallets of returns and re-selling the items for closer to their market price. But if you'd rather not risk getting stuck with five dog hoodies, you can get [some] of the [thrill] of [unboxing] from Youtube.
If you can read this, leave me alone I'm watching Hallmark movies.
Why an ad for bootleg Hallmark socks is one of the most ubiquitous of the holiday season. Have you been bombarded with strange online ads for socks about Hallmark movies? It's not a clever marketing ploy by the network. It's all about drop shipping. [more inside]
Black Fridays: A Brief History
CW below the fold: sexual assault. From Teen Vogue by Rebecca Ayres: The day of deals hasn’t been around for that long, but has changed in its time: It now stretches well over a week, heralding the busiest shopping period of the year with deep discounts, hype, and hysteria. The National Retail Federation estimates that more than 164 million plan to shop this weekend, with 116 million buying on Black Friday alone. To put that into perspective, that’s the same number of people estimated to have voted in 2018’s midterm elections. So where did this celebration of commerce come from? [more inside]
Amazon Wants To Be Everything
“His vision is for Amazon to become the underlying infrastructure that commerce runs on. Already, Amazon’s website is the dominant platform for online retail sales, attracting half of all online US shopping traffic and hosting thousands of third-party sellers. Its Amazon Web Services division provides 34 percent of the world’s cloud-computing capacity, handling the data of a long list of entities, from Netflix to Nordstrom, Comcast to Condé Nast to the CIA.” Amazon Doesn’t Just Want to Dominate the Market—It Wants to Become the Market (The Nation) - Amazon’s Next Frontier: Your City’s Purchasing (ILSR)- A new analysis by the Economic Policy Institute looking at employment in counties that managed to land a fulfillment center in the last 15 years found no evidence that overall employment increased, and in some instances employment even fell relative to comparison counties. (Huffington Post) - Amazon is doling out raises of as little as 25 cents an hour in what employees call ‘damage control’ (Washington Post) Amazon’s aggressive anti-union tactics revealed in leaked 45 minute video (Gizmodo)
“That’s when the ulcer started.”
Today is Amazon Prime Day, a 36-hour shopping event invented to celebrate Jeff Bezos’s online marketplace dominance. As comrades around the world go on strike to protest Amazon’s workplace conditions, let’s take a look at the best Prime Day deals: The Motherboard Guide to Amazon Prime Day
The Glue Famine
"It was December 18th, 2016 when we noticed that all the glue was gone and we had no clue why. So when the cavernous shelf was filled, only to be emptied again immediately, we began to speculate. Something as simple as Elmer’s Glue, although a little oddball, did not seem an unlikely victim for whatever might have been caught in the crosshairs of a Pinterest trend. We’d survive- whatever it was. I was in no way prepared for the reality. " [more inside]
“Debt is the lifeblood of private equity...”
“If you have seen the movie Goodfellas, you may recall the scene where the mob takes over a bar: they run up bills on the company’s credit, rob the place blind, and then, when they’ve gotten as much as they can, burn the place down and walk away. That is only a very slight exaggeration of the real business model of private equity. “ The Working Person’s Guide To The Industry That Might Kill Your Company. (Splinter) “Private equity is remaking the retail environment, causing even successful companies like Toys ‘R’ Us to go out of business. And they’re fundamentally remaking American commerce in the process, with Amazon, Target, Walmart, and Dollar General set to benefit. Meanwhile, private equity is more or less getting off scot-free.” The Real Retail Killer. (New Republic)
Apex Retail Predator
How Dollar General Became Rural America's Store of Choice
The more the rural U.S. struggles, company officials said, the more places Dollar General has found to prosper. “The economy is continuing to create more of our core customer,” Chief Executive Todd Vasos said in an interview. [Alternate link] [more inside]
Stripping The Copper Out Of The Economy
“Billions of dollars of this debt comes due in the next few years. “If today is considered a retail apocalypse,” Bloomberg reported, “then what’s coming next could truly be scary.” Eight million American retail workers could see their careers evaporate, not due to technological disruption but a predatory financial scheme. The masters of the universe who devised it, meanwhile, will likely walk away enriched, and policymakers must reckon with how they enabled the carnage.“ - The Cause and Consequences of the Retail Apocalypse - David Dayden for The New Republic.
"Assorted"—his voice catches—"intimate clothing. Ropa íntima."
Returning stuff is an American pastime, a tradition even. The industry-wide consensus is that 8 to 10 percent of all goods bought in the U.S. will be returned. For online sales, the rate is much higher, in the range of 25 to 40 percent. So...what happens to it all?
We don't need no interwebz
Clothes shop sells clothes
John Lewis (the British one) have taken the decision to remove gendered labels from all children's clothes. There has been some backlash. Piers Morgan weighs in, whilst others point out that this isn't new. [more inside]
"I'm not sure that I think it's gonna be around in 10 or 20 years"
Polygon has a long post with some lovely photographs that goes into the details, costs, and struggles of running an independent game store in 2017.
To save enough for a copy of Panzer Dragoon Saga
“Hard times, hard times,” he’d mutter to himself, attempting the doorway. “You get through ‘em. You get through ‘em.” A long and curious tale of working in a used game shop.
Khakis Swing
Rigged: Forced into debt. Worked past exhaustion. Left with nothing.
A yearlong investigation by the USA TODAY Network found that port trucking companies in southern California have spent the past decade forcing drivers to finance their own trucks by taking on debt they could not afford. Companies then used that debt as leverage to extract forced labor and trap drivers in jobs that left them destitute. (SL USA TODAY) [more inside]
Cap being a Nazi can't help, but...
What the hell is wrong with Marvel Comics anyway? Marvel is in trouble. In February 2017, their best selling ongoing superhero title barely passed 60k. By contrast, DC has fifteen superhero comics selling 50k or more that same month. But why is the brand synonymous with superhero comics in the minds of the general public doing poorly? [more inside]
Cities Seek Deliverance From the E-Commerce Boom
It’s the flip-side to the “retail apocalypse:” A siege of delivery trucks is threatening to choke cities with traffic. But not everyone agrees on what to do about it. "While truck traffic currently represents about 7 percent of urban traffic in American cities, it bears a disproportionate congestion cost of $28 billion, or about 17 percent of the total U.S. congestion costs, in wasted hours and gas. Cities, struggling to keep up with the deluge of delivery drivers, are seeing their curb space and streets overtaken by double-parked vehicles, to say nothing of the bonus pollution and roadwear produced thanks to a surfeit of Amazon Prime orders."
A Permanent Restructuring Is Underway
Is American Retail at a Historic Tipping Point? [NYT]
More workers in general merchandise stores have been laid off since October, about 89,000 Americans. That is more than all of the people employed in the United States coal industry, which President Trump championed during the campaign as a prime example of the workers who have been left behind in the economic recovery.[more inside]
“you feel as if you are not in a bookstore but a marketing experiment”
Amazon takes a page from bricks-and-mortar bookstores. Here's what it's like inside. [Chicago Tribune] “Amazon Books on Southport Avenue, the fifth physical store from the Seattle online giant and its first in the Midwest, is a deeply, unsettlingly normal place, a soulless, antiseptic 6,000 square feet, a stone's throw from a J. Crew and a SoulCycle. It has the personality of an airport bookstore and conveys all the charm of its stone floor. Shopping there is as frictionless as a one-click purchase. There are no quirks, no attempts at warmth. There is no store cat. There are no handwritten notes about what the staff loves. The only difference between the children's section and the rest of the store is that the children's section has a rug. It is, in businessspeak, a bricks-and-mortar presence, so unimaginative its facade is brick.”
It's like Uber, but for Wal-Mart!
Amazon Wants Cheerios, Oreos and Other Brands to Bypass Wal-Mart Amazon.com Inc. has invited some of the world's biggest brands to its Seattle headquarters in an audacious bid to persuade them that it's time to start shipping products directly to online shoppers and bypass chains like Wal-Mart, Target and Costco.