Jon Herlocker

Jon Herlocker

Seattle, Washington, United States
3K followers 500+ connections

About

𝗠𝗔𝗡𝗨𝗙𝗔𝗖𝗧𝗨𝗥𝗜𝗡𝗚 𝗖𝗢𝗠𝗣𝗔𝗡𝗜𝗘𝗦 𝗧𝗛𝗔𝗧 𝗔𝗣𝗣𝗟𝗬 𝗔𝗜 𝗔𝗥𝗘…

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Experience

  • Tignis, Inc. Graphic

    Tignis, Inc.

    Greater Seattle Area

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    Greater Seattle Area

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    Corvallis, Oregon Area

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    Mountain View, CA

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Education

Publications

  • Recovery from Interruptions: Knowledge Workers’ Strategies, Failures and Envisioned Solutions

    CALO User Studies

    This document presents qualitative results from interviews with knowledge workers about their recovery strategies after interruptions. Special focus is given to when these strategies fail due to the nature of the in-terruption and existing computer support. Potential solutions offered by participants to overcome some of these problems are presented. These findings have implications for researchers and designers of task-centric applications, especially in the area of support for recovery from…

    This document presents qualitative results from interviews with knowledge workers about their recovery strategies after interruptions. Special focus is given to when these strategies fail due to the nature of the in-terruption and existing computer support. Potential solutions offered by participants to overcome some of these problems are presented. These findings have implications for researchers and designers of task-centric applications, especially in the area of support for recovery from interruptions.

    Other authors
    See publication
  • Predicting User Tasks: I Know What You're Doing!

    Workshop on Human-comprehensible Machine Learning (AAAI-05)

    Knowledge workers spend the majority of their working hours processing and manipulating information. These users face continual costs as they switch between tasks to retrieve and create information. The TaskTracer project at Oregon State University is investigating the possibilities of a desktop software system that will record in detail how knowledge workers complete tasks, and intelligently leverage that information to increase efficiency and productivity. Our approach combines human-computer…

    Knowledge workers spend the majority of their working hours processing and manipulating information. These users face continual costs as they switch between tasks to retrieve and create information. The TaskTracer project at Oregon State University is investigating the possibilities of a desktop software system that will record in detail how knowledge workers complete tasks, and intelligently leverage that information to increase efficiency and productivity. Our approach combines human-computer interaction and machine learning to assign each observed action (opening a file, saving a file, sending an email, cutting and pasting information, etc.) to a task for which it is likely being performed. In this paper we report on ways we have applied machine learning in this environment and lessons learned so far.

    Other authors
  • TaskTracer: A Desktop Environment to Support Multi-tasking Knowledge Workers

    International Conference on Intelligent User Interfaces

    This paper reports on TaskTracer...The system monitors users’ interaction with a computer, collects detailed records of users’ activities and resources accessed, associates (automatically or with users’ assistance) each interaction event with a particular task, enables users to access records of past activities and quickly restore task contexts. We present a novel Publisher-Subscriber architecture for collecting and processing users’ activity data, describe several different user interfaces…

    This paper reports on TaskTracer...The system monitors users’ interaction with a computer, collects detailed records of users’ activities and resources accessed, associates (automatically or with users’ assistance) each interaction event with a particular task, enables users to access records of past activities and quickly restore task contexts. We present a novel Publisher-Subscriber architecture for collecting and processing users’ activity data, describe several different user interfaces tried with TaskTracer, and discuss the possibility of applying machine learning techniques to recognize/predict users’ tasks.

    Other authors
  • Using Filtering Agents to Improve Prediction Quality in the GroupLens Research Collaborative Filtering System

    ACM CSCW Conference

    Collaborative filtering systems help address information overload by using the opinions of users in a community to make personal recommendations for documents to each user. Many collaborative filtering systems have few user opinions relative to the large number of documents available. This sparsity problem can reduce the utility of the filtering system by reducing the number of documents
    for which the system can make recommendations and adversely affecting the quality of…

    Collaborative filtering systems help address information overload by using the opinions of users in a community to make personal recommendations for documents to each user. Many collaborative filtering systems have few user opinions relative to the large number of documents available. This sparsity problem can reduce the utility of the filtering system by reducing the number of documents
    for which the system can make recommendations and adversely affecting the quality of recommendations.
    This paper defines and implements a model for integrating content-based ratings into a collaborative filtering system. The filterbot model allows collaborative filtering systems
    to address sparsity by tapping the strength of content filtering techniques. We identify and evaluate metrics for assessing the effectiveness of filterbots specifically, and filtering system enhancements in general. Finally, we experimentally validate the filterbot approach by showing
    that even simple flterbots such as spell checking can increase the utility for users of sparsely populated collaborative filtering systems.

    Other authors
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Patents

  • Methods for delivering task-related digital content based on task-oriented user activity

    US 20080177726

    Other inventors
  • Methods for enhancing digital search query techniques based on task-oriented user activity

    US 8706748

    Other inventors
  • Methods for generating search engine index enhanced with task-related metadata

    US 8117198

    Other inventors

Honors & Awards

  • ACM SIGIR Test of Time Award

    Association for Computing Machinery (ACM) Special Interest Group on Information Retrieval (SIGIR)

    The SIGIR Test of Time Award recognizes research that has had long-lasting influence, including impact on a subarea of information retrieval research, across subareas of information retrieval research, and outside of the information retrieval research community (e.g. non-information retrieval research or industry). http://sigir.org/awards/test-of-time-awards/

    Awarded for the 1999 paper: An Algorithmic Framework for Performing Collaborative Filtering J. L. Herlocker, J. A. Konstan, A…

    The SIGIR Test of Time Award recognizes research that has had long-lasting influence, including impact on a subarea of information retrieval research, across subareas of information retrieval research, and outside of the information retrieval research community (e.g. non-information retrieval research or industry). http://sigir.org/awards/test-of-time-awards/

    Awarded for the 1999 paper: An Algorithmic Framework for Performing Collaborative Filtering J. L. Herlocker, J. A. Konstan, A. Borchers & J. Riedl

  • ACM Systems Software Award

    ACM (Association for Computing Machinery)

    Awarded to an institution or individual(s) recognized for developing a software system that has had a lasting influence, reflected in contributions to concepts, in commercial acceptance, or both. The Software System Award carries a prize of $35,000.

    For the GroupLens Collaborative Filtering Recommender Systems, which showed how to automate the process by which a distributed set of users could receive personalized recommendations by sharing ratings, leading to both commercial products and…

    Awarded to an institution or individual(s) recognized for developing a software system that has had a lasting influence, reflected in contributions to concepts, in commercial acceptance, or both. The Software System Award carries a prize of $35,000.

    For the GroupLens Collaborative Filtering Recommender Systems, which showed how to automate the process by which a distributed set of users could receive personalized recommendations by sharing ratings, leading to both commercial products and extensive research.

Organizations

  • IEEE

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    - Present
  • Association for Computing Machinery (ACM)

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    - Present

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