What Is Problem Gambling?

Problem gambling refers to the behavior of individuals who experience difficulties in controlling their gambling activities and continue to engage in gambling despite negative consequences. It is characterized by an excessive or compulsive urge to gamble, which can lead to adverse effects on a person’s financial, personal, and social well-being. Problem gambling is often associated with an inability to stop or limit gambling, preoccupation with gambling activities, and a disregard for the potential negative consequences that arise from it.

We ensure that the promotion of responsible gambling is consistent throughout our property via signage, brochures and digital messages on multiple screens across the gaming floor.

Underage Gambling & Drinking

Our guests must be the age of 21 or older to enter our gaming floor and our security team ensure strict enforcement of this rule.

Anyone who appears younger than 40 years of age is required to show valid ID. Entry is not permitted to those who fail to do so. Additionally, any patron at any time may be asked to present a valid form of ID if we deem it necessary. If a fake or altered ID is presented, we are obligated to inform law enforcement.

Conscious & Responsible Marketing & Advertising

We regularly promote the lively atmosphere of our casino by communicating our events/ promotions through marketing and advertising. We ensure that our message is always honest. No exagerated probabilities of winning and the responsible gaming disclaimer is used as often as posible to ensure viewers are made aware and that we are compliant with our state & federal guidelines.

We ensure that our advertisements are ‘American Gaming Association’s code of conduct for responsible gaming’ compliant.

Alcohol Abuse

Even though it is the indivduals responsibility to stay sober, if a patron is found to be intoxicated; The security team will deny entry into the casino, keep them from gambling while intoxicated, refuse entry to any bars on property, or if they attempt to drive in this state, we strongly discourage it and to our best ability ensure that they do not.

Unattended Dependants

Patrons are expectted to not leave their dependants unattended on our property. Whether it is a pet or a child, dependants must be attended to while on property or else our security team will intervene to ensure saftey.

Self-exclusion & financial restriction amenities

We promote and encourage patrons to exclude themselves from our casino. 

Awareness Campaigns

We ensure that responsible gambling messages are displayed throught the gaming floor via signage, pamphlets, brochures, etc. We actively participate in Problem Gambling Awareness Month & Responsible Gambling Month.

Team Member Training

We ensure that our employees are taught how to identify a patron that needs help, encourage them to proactively address the issues, strictly enforce responsible alcohol consumption, and ensure strict screening of patrons entering to avoid underage patrons.

Resources For Problem Gambling

We are committed to a policy of responsible gaming at our casinos. For those who need assistance, we are here to help!

How to identify if you have a problem:

The first step toward recovery is identifying the problem. We recommend patrons answer the following questions honestly:

If you or someone you knwo answers yes to any of the questions below, consider seeking professional help or advice by calling the National Problem Gambling Helpline at 1-800-GAMBLER.

• Have you often gambled longer that you had planned?
• Have you often gambled until your last dollar was gone?
• Do thoughts of gambling cause you to loose sleep?
• Have you used your income or savings to gamble while letting bills go unpaid?
• Have you made repeated, unsuccesssful attempts to stop gambling?
• Have you broken the law or considered breaking the law to finance your gambling?
• Have you borrowed money to finance your gambling?
• Have you felt depressed or suicidal because of your gambling losses?
• Have you been remorseful after gambling?
• Have you ever gambled to get money to meet your financial obligations?

National Gambling Helpline

1-800-GAMBLER

https://www.mdgamblinghelp.org/