Journal of Facilities Management: Volume 3 Issue 4

Changing the role of workplace design within the business organisation: A model for linking workplace design solutions to business strategies

Arnold Craig Levin

With the continuous changing nature of work and increasing demands on business organisations to remain competitive and to continually innovate, while controlling ever increasing…

A facility manager's approach to sustainability

Christopher P. Hodges

The benefits of sustainability and green building practices in facility management are well established. Reduction in energy consumption, productivity increases, waste reduction…

How to build a high‐performance facility management organisation

Jim Lloyd

As people work through their daily lives, they interact with a variety of organisations. Some of those interactions are successful, and others are dreadful. And managers of…

Partnering design and maintenance at State Farm Insurance

Kristi Zook, Steve Spencer

This paper outlines the steps taken by the Interior Design Unit and the Facilities Maintenance Unit to develop a team dynamic and a methodology for defining a company standards…

Customer relationship management for facility managers

Mike Hoots

Customer relationship management (CRM) means developing a comprehensive picture of customer needs, expectations and behaviours and managing those factors to affect business…

Competitive sealed proposal process: A new approach in facilities construction for the Dallas Independent School District

Larry D. Groppel, John Tucker, Wesley Owens, Regina Youngblood

The Dallas Independent School District (DISD) is the 12th largest school district in the US with an operating budget of approximately $1.04bn and a diverse enrolment of more than…