Dreamforce 2024

We showcased how our Personalized Experiences on Salesforce solution combines data, AI and CRM to enable organizations to better understand customers to deliver relevant experiences across channels, while addressing industry-specific challenges across Consumer Goods, Financial Services, Health, Life Sciences, Public Services, Retail, Travel and Utilities.

Accenture and Producers Trust immersive demo addressed the complexity and disconnect in the food & agriculture value chain with an approach using Data + AI + CRM or PRM to create scalable and repeatable solutions that enable transparency across industries, drive sustainability goals and support growth. 

A virtual environment demonstrating Accenture Personalized Experiences on Salesforce elevating customer experience to drive business growth. Powered by Accenture, Mobeus and Salesforce, this transformative journey with Vino Vinifera showcases the power of data and AI to boost customer satisfaction and deliver end-to-end customer experiences.

Real-world organizational security scenarios: attendees learned how to spot anti-patterns and walked away knowing how to solve security problems and influence stakeholders.

AI is fundamentally changing how we work. We shared how to use the combined power of people, data, apps, AI; agents in Slack, the conversational interface that transforms productivity for every line of business.

AssuredPartners, an innovative insurance broker has partnered with us to modernize sales, marketing and ops via Salesforce Financial Cloud, and responsibly integrate AI across the enterprise.

Queensland University of Technology is revolutionizing person engagement with an AI-powered Contact Center.

Discover how CommonSpirit Health used Salesforce Health Cloud as a single engagement layer for patient markets, standardized care, and connected it to multiple EHR systems via Mulesoft.

Explore the key insights gained from piloting Salesforce with generative AI technologies. Find out how to implement Salesforce's generative AI features in a live production environment.

Hear how our sales teams use AI  to drive customer success. Meet Einstein Sales Agents - your autonomous AI. Learn how we created a step-by-step playbook to accelerate growth and simplify your tech stack.

After implementing Salesforce for 20K+ users globally, Adecco has a 3-year roadmap to maximize Data and AI, accelerate business, and enhance customer/candidate experience.

Discover AI’s revolutionary impact on Salesforce SDLC: automating user story creation, improving code and broadening test scenarios while adhering to guidelines and best practices.

In this session Bayer, Takeda, and Accenture shared how we are unleashing human potential and unlocking trapped intelligence by amplifying the human approach to customer connection.

During this session, we shared how Accenture uses AI, Data, & Einstein Sales Agents to enhance deal team efficiency and empower human-digital collaboration for smarter, more effective customer engagements.

HG, Accenture and Quality Clouds came together to discuss how actionable strategies and insights we used to maximize investment value, enhance platform health, and accelerate innovation while removing major hurdles.

Accenture shared how we use Slack’s platform and best practices to deliver compliant, engaging, personalized customer experiences across regions and channels.

Learn how empathy has been instrumental in delivering exceptional service and how to navigate the challenges of preserving empathy in an increasingly AI-driven CX landscape.

bp agents’ goal is to save 4,000 hours with Einstein chat summaries. In this session, we shared how our strategic partnerships have helped deploy more use cases to enhance productivity and customer satisfaction.

Explore Bose's ecommerce boost via Accenture & Salesforce, showcasing a D2C transformation leveraging Data, Commerce, Marketing, Service and MuleSoft for record sales.

Learn about your path to success with Life Sciences Cloud, including change management guidance, recommended SI partners, and smooth transition assistance from Professional Services.

Real-world scenarios with integration and eventing. Learn to identify issues and resolve them. Walk away with confidence that your architecture handles state well.