research-article

Moving beyond assistance: psychological qualities of digital companions

Authors:

Jasmin Niess,

Sarah Diefenbach,

Axel PlatzAuthors Info & Claims

NordiCHI '18: Proceedings of the 10th Nordic Conference on Human-Computer Interaction

Pages 916 - 921

https://doi.org/10.1145/3240167.3240240

Published: 29 September 2018 Publication History

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Abstract

Digital assistant technologies are becoming increasingly common at home. These technologies also hold high potential through supporting individuals at work. However, it remains a challenge for research to understand which psychological features should be embodied by digital assistant technologies so that they can become meaningful everyday companions and contribute to user's wellbeing. In this work, we conducted a focus group, a survey and an expert workshop to investigate user perceptions of digital assistants and explore how interactive technologies can be perceived as companions. We found that the design space of digital companions can be described as a spectrum between passive and active assistance. Further, users reported that assistant technologies can assume different roles (e.g. friend, advisor) connected to the task performed. Our findings contribute initial insights regarding psychological qualities of digital companions and highlight a number of important questions for future research.

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Cited By

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Chen JLong KHuang YChen LChen C(2024)Digital Companionship Robot in Palliative Care: Tailoring Virtual Support for the Elderly in Community Hospitals2024 International Conference on Electronic Engineering and Information Systems (EEISS)10.1109/EEISS62553.2024.00034(155-160)Online publication date: 13-Jan-2024
https://doi.org/10.1109/EEISS62553.2024.00034
Schuß MPizzoni LRiener A(2024)Human or robot? Exploring different avatar appearances to increase perceived security in shared automated vehiclesJournal on Multimodal User Interfaces10.1007/s12193-024-00436-xOnline publication date: 30-Aug-2024
https://doi.org/10.1007/s12193-024-00436-x
Desai STwidale M(2023)Metaphors in Voice User Interfaces: A Slippery FishACM Transactions on Computer-Human Interaction10.1145/360932630:6(1-37)Online publication date: 25-Sep-2023
https://dl.acm.org/doi/10.1145/3609326
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Information & Contributors

Information

Published In

NordiCHI '18: Proceedings of the 10th Nordic Conference on Human-Computer Interaction

September 2018

1002 pages

ISBN:9781450364379

DOI:10.1145/3240167

General Chairs:
Tone Bratteteig
University of Oslo
,
Frode Eika Sandnes
Oslo Metropolitan University
,
Publications Chair:
Gerd Berget
Oslo Metropolitan University

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 29 September 2018

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NordiCHI'18

NordiCHI'18: Nordic Conference on Human-Computer Interaction

September 29 - October 3, 2018

Oslo, Norway

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NordiCHI '18 Paper Acceptance Rate 59 of 240 submissions, 25%;

Overall Acceptance Rate 379 of 1,572 submissions, 24%

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Cited By

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Chen JLong KHuang YChen LChen C(2024)Digital Companionship Robot in Palliative Care: Tailoring Virtual Support for the Elderly in Community Hospitals2024 International Conference on Electronic Engineering and Information Systems (EEISS)10.1109/EEISS62553.2024.00034(155-160)Online publication date: 13-Jan-2024
https://doi.org/10.1109/EEISS62553.2024.00034
Schuß MPizzoni LRiener A(2024)Human or robot? Exploring different avatar appearances to increase perceived security in shared automated vehiclesJournal on Multimodal User Interfaces10.1007/s12193-024-00436-xOnline publication date: 30-Aug-2024
https://doi.org/10.1007/s12193-024-00436-x
Desai STwidale M(2023)Metaphors in Voice User Interfaces: A Slippery FishACM Transactions on Computer-Human Interaction10.1145/360932630:6(1-37)Online publication date: 25-Sep-2023
https://dl.acm.org/doi/10.1145/3609326
Tretter SPlatz ADiefenbach S(2023)Matching Mind and MethodProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581529(1-10)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3581529
Danielsson JSäLjedal KKaptelinin V(2022)Employing Futuristic Autobiographies to envision emerging human-agent interactions: The case of intelligent companions for stress managementProceedings of the 33rd European Conference on Cognitive Ergonomics10.1145/3552327.3552343(1-7)Online publication date: 4-Oct-2022
https://dl.acm.org/doi/10.1145/3552327.3552343
Ringfort-Felner RLaschke MNeuhaus RTheofanou-Fülbier DHassenzahl M(2022)It Can Be More Than Just a Subservient Assistant. Distinct Roles for the Design of Intelligent Personal AssistantsNordic Human-Computer Interaction Conference10.1145/3546155.3546699(1-17)Online publication date: 8-Oct-2022
https://dl.acm.org/doi/10.1145/3546155.3546699
Voit ANiess JEckerth CErnst MWeingärtner HWoźniak P(2020)‘It’s not a romantic relationship’: Stories of Adoption and Abandonment of Smart Speakers at HomeProceedings of the 19th International Conference on Mobile and Ubiquitous Multimedia10.1145/3428361.3428469(71-82)Online publication date: 22-Nov-2020
https://dl.acm.org/doi/10.1145/3428361.3428469

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