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Intercultural encounters in off shoring: liaison roles of host country nationals in a danish MNC in Malaysia

Published: 19 August 2010 Publication History

Abstract

This paper broadens the conceptualization of MNC knowledge management to include the importance of active involvement in a liaison role by host country nationals (HCNs), particularly those working directly to with expatriates. Based on our field research and work experience in international settings as well as current research literature, we identify and consider several beneficial components of this liaison role in local knowledge management, including cultural interpreter, communication facilitator, information resource broker, talent developer, and change partner. In addition we try to look into some of these roles in a specific contextual situation, Malaysia.

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    cover image ACM Conferences
    ICIC '10: Proceedings of the 3rd international conference on Intercultural collaboration
    August 2010
    300 pages
    ISBN:9781450301084
    DOI:10.1145/1841853
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Published: 19 August 2010

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    Author Tags

    1. host country nationals
    2. knowledge management
    3. liaison role
    4. malaysia

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