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Article

Taking email to task: the design and evaluation of a task management centered email tool

Authors:

Victoria Bellotti,

Nicolas Ducheneaut,

Ian SmithAuthors Info & Claims

CHI '03: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 345 - 352

https://doi.org/10.1145/642611.642672

Published: 05 April 2003 Publication History

Abstract

Email has come to play a central role in task management, yet email tool features have remained relatively static in recent years, lagging behind users? evolving practices. The Taskmaster system narrows this gap by recasting email as task management and embedding task-centric resources directly in the client. In this paper, we describe the field research that inspired Taskmaster and the principles behind its design. We then describe how user studies conducted with ?live? email data over a two-week period revealed the value of a task-centric approach to email system design and its potential benefits for overloaded users.

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Cited By

Hu DBhuiyan MLim SWiese JLee S(2024)Unpacking Task Management Tools, Values, and Worker DynamicsProceedings of the 3rd Annual Meeting of the Symposium on Human-Computer Interaction for Work10.1145/3663384.3663402(1-16)Online publication date: 25-Jun-2024
https://dl.acm.org/doi/10.1145/3663384.3663402
Morrison KIqbal SHorvitz E(2024)AI-Powered Reminders for Collaborative Tasks: Experiences and FuturesProceedings of the ACM on Human-Computer Interaction10.1145/36537018:CSCW1(1-20)Online publication date: 26-Apr-2024
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Park SVishwabhan SMuller MKarger D(2024)“I Really Need Your Help with This Work...”: A System for Navigating the Tricky Terrain of Managing Up by Leveraging One’s Motivation to Get Things DoneACM Transactions on Computer-Human Interaction10.1145/365260331:4(1-36)Online publication date: 13-Mar-2024
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Published In

cover image ACM Conferences

CHI '03: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2003

620 pages

ISBN:1581136307

DOI:10.1145/642611

Conference Chairs:
Gilbert Cockton
University of Sunderland, UK
,
Panu Korhonen
Nokia Research Center, Finland

Copyright © 2003 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 05 April 2003

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CHI03

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CHI03: Human Factors in Computing Systems

April 5 - 10, 2003

Florida, Ft. Lauderdale, USA

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CHI '03 Paper Acceptance Rate 75 of 468 submissions, 16%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

Hu DBhuiyan MLim SWiese JLee S(2024)Unpacking Task Management Tools, Values, and Worker DynamicsProceedings of the 3rd Annual Meeting of the Symposium on Human-Computer Interaction for Work10.1145/3663384.3663402(1-16)Online publication date: 25-Jun-2024
https://dl.acm.org/doi/10.1145/3663384.3663402
Morrison KIqbal SHorvitz E(2024)AI-Powered Reminders for Collaborative Tasks: Experiences and FuturesProceedings of the ACM on Human-Computer Interaction10.1145/36537018:CSCW1(1-20)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3653701
Park SVishwabhan SMuller MKarger D(2024)“I Really Need Your Help with This Work...”: A System for Navigating the Tricky Terrain of Managing Up by Leveraging One’s Motivation to Get Things DoneACM Transactions on Computer-Human Interaction10.1145/365260331:4(1-36)Online publication date: 13-Mar-2024
https://dl.acm.org/doi/10.1145/3652603
Skjæveland MBalog KBernard NŁajewska WLinjordet T(2024)An ecosystem for personal knowledge graphs: A survey and research roadmapAI Open10.1016/j.aiopen.2024.01.0035(55-69)Online publication date: 2024
https://doi.org/10.1016/j.aiopen.2024.01.003
Dethier EKern DStevens GBoden A(2024)Making Order in Household Accounting - Digital Invoices as Domestic Work ArtifactsComputer Supported Cooperative Work (CSCW)10.1007/s10606-024-09495-wOnline publication date: 13-Apr-2024
https://doi.org/10.1007/s10606-024-09495-w
Bartliff ZKim YHopfgartner F(2024)Towards privacy-aware exploration of archived personal emailsInternational Journal on Digital Libraries10.1007/s00799-024-00394-525:4(729-763)Online publication date: 21-Feb-2024
https://doi.org/10.1007/s00799-024-00394-5
Walek BNovák V(2023)Intelligent Task Planning System Based on Methods of Fuzzy Natural LogicAxioms10.3390/axioms1206054512:6(545)Online publication date: 31-May-2023
https://doi.org/10.3390/axioms12060545
Adavi KAcker A(2023)What is a File on a Phone? Personal Information Management Practices Amongst WhatsApp UsersProceedings of the ACM on Human-Computer Interaction10.1145/36102217:CSCW2(1-28)Online publication date: 4-Oct-2023
https://dl.acm.org/doi/10.1145/3610221
Williams AIqbal SKiseleva JWhite R(2023)Managing Tasks across the Work–Life Boundary: Opportunities, Challenges, and DirectionsACM Transactions on Computer-Human Interaction10.1145/358242930:3(1-31)Online publication date: 31-Jan-2023
https://dl.acm.org/doi/10.1145/3582429
Yuvaraj SBenatallah BMotahari-Nezhad HRabhi F(2023)Identification and Generation of Actions Using Pre-trained Language ModelsWeb Information Systems Engineering – WISE 202310.1007/978-981-99-7254-8_52(674-683)Online publication date: 21-Oct-2023
https://doi.org/10.1007/978-981-99-7254-8_52
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