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Article

Media inequality in conversation: how people behave differently when interacting with computers and people

Authors:

Nicole Shechtman,

Leonard M. HorowitzAuthors Info & Claims

CHI '03: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 281 - 288

https://doi.org/10.1145/642611.642661

Published: 05 April 2003 Publication History

Abstract

How is interacting with computer programs different from interacting with people? One answer in the literature is that these two types of interactions are similar. The present study challenges this perspective with a laboratory experiment grounded in the principles of Interpersonal Theory, a psychological approach to interpersonal dynamics. Participants had a text-based, structured conversation with a computer that gave scripted conversational responses. The main manipulation was whether participants were told that they were interacting with a computer program or a person in the room next door. Discourse analyses revealed a key difference in participants' behavior -- when participants believed they were talking to a person, they showed many more of the kinds of behaviors associated with establishing the interpersonal nature of a relationship. This finding has important implications for the design of technologies intended to take on social roles or characteristics.

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Media inequality in conversation: how people behave differently when interacting with computers and people

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Published In

cover image ACM Conferences

CHI '03: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2003

620 pages

ISBN:1581136307

DOI:10.1145/642611

Conference Chairs:
Gilbert Cockton
University of Sunderland, UK
,
Panu Korhonen
Nokia Research Center, Finland

Copyright © 2003 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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New York, NY, United States

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Published: 05 April 2003

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CHI03

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CHI03: Human Factors in Computing Systems

April 5 - 10, 2003

Florida, Ft. Lauderdale, USA

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CHI '03 Paper Acceptance Rate 75 of 468 submissions, 16%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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CHI 2025

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Cited By

Choi MOh YCheong HChung D(2024)Emotional Response to Virtual Influencer Content on YouTubeJournal of Digital Contents Society10.9728/dcs.2024.25.9.256325:9(2563-2574)Online publication date: 30-Sep-2024
https://doi.org/10.9728/dcs.2024.25.9.2563
Deng YShen HJi X(2024)Exploring Virtual Fashion Consumption through the Emotional Three-Level Theory: Reflections on Sustainable Consumer BehaviorSustainability10.3390/su1613581816:13(5818)Online publication date: 8-Jul-2024
https://doi.org/10.3390/su16135818
Niwa KTsumugiwa TYokogawa R(2024)Effect of System Response Time on Brain Activity and Sense of AgencyIEEE Access10.1109/ACCESS.2024.344515812(126818-126828)Online publication date: 2024
https://doi.org/10.1109/ACCESS.2024.3445158
Angmo PMahajan R(2024)Virtual influencer marketing: a study of millennials and gen Z consumer behaviourQualitative Market Research: An International Journal10.1108/QMR-01-2023-000927:2(280-300)Online publication date: 19-Jan-2024
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Rese ATränkner P(2024)Perceived conversational ability of task-based chatbots – Which conversational elements influence the success of text-based dialogues?International Journal of Information Management: The Journal for Information Professionals10.1016/j.ijinfomgt.2023.10269974:COnline publication date: 27-Feb-2024
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Dowding SGutwin CCockburn A(2024)User speech rates and preferences for system speech ratesInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2024.103222184:COnline publication date: 1-Apr-2024
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Wan AJiang M(2023)Can Virtual Influencers Replace Human Influencers in Live-Streaming E-Commerce? An Exploratory Study from Practitioners’ and Consumers’ PerspectivesJournal of Current Issues & Research in Advertising10.1080/10641734.2023.222441644:3(332-372)Online publication date: 12-Jul-2023
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