[go: up one dir, main page]
More Web Proxy on the site http://driver.im/


USTA Website Support Center

Common Issues...

I am getting a "Your session has expired after 20 minutes of inactivity" message on Racing Entries & Results

There is a 20 minute time limit when you are viewing Entries and Results. You may need to clear your browser's cache to fix the error.

I can't view Racing Entries & Results on my mobile device

By visiting our full site http://www.ustrotting.com on a mobile device you should automatically be directed to our mobile site at http://m.ustrotting.com/. If you are having difficulties viewing either the full or mobile site, you can visit our simplified Entries & Results page at http://mobile.ustrotting.com/

I keep getting an AJAX error when I visit the USTA website

If you are using Firefox you may need to disable your ad or pop-up blocker, or any ad blocking extensions you may have installed. Visit the Firefox support site at https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting#w_pop-up-blocker-settings to change the browser pop-up blocker settings or visit https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_how-to-disable-extensions-and-themes for instructions on disabling ad blocking extensions.

If you are using a different browser please send an e-mail to webmaster@ustrotting.com with your browser information, and what page you are seeing the error on.

I am getting a "404" error page when I click on a link

Send an email to webmaster@ustrotting.com with the following information:
The URL (website address - example: "http://www.ustrotting.com/about.cfm") of the page you were on and which link you clicked that brought you to the 404 page. Instructions for copying and pasting text are below under the "How to" section.

The page I am on is not displaying properly

Send an email with screenshot image of the page attached and a description of the problem to webmaster@ustrotting.com.

I'm having trouble getting the Pathway website to work correctly

For questions regarding the information found on or the costs of reports on https://pathway.ustrotting.com/ please contact our Member Services Department at 877-800-USTA.

If you are getting errors or information is not displaying correctly you can try the following steps:
  1. Make sure that Javascript is enabled on your browser. If Javascript is not enabled follow the steps found here to enable Javascript on your browser.
  2. Check to see if cookies are enabled on your browser. If cookies are not enabled follow the steps found here to enable cookies on your browser.
  3. Try disabling any ad or pop-up blockers you have enabled. As the steps to do this can vary by browser and ad-disabling extensions, search for "disabling ad blockers on" and the name of the browser you are using. Alternatively you may be able to ad  https://pathway.ustrotting.com to a whitelist, or change your ad blocker's settings to allow ads on  https://pathway.ustrotting.com.
If the steps above do not fix the technical issues you are experiencing on Pathway send an e-mail to pathway@ustrotting.com, or call our Member Services Department at 877-800-USTA. Please have the following information:
  • The name of the browser you are using and version number. You can find the version number using the following steps:
    • Mozilla Firefox: Click Menu > Open Help Menu > About Firefox
    • Google Chrome: Click Menu > Help > About Google Chrome or visit chrome://help/
    • Internet Explorer: Click Tools > About Internet Explorer
    • Safari: Click Safari > About Safari
  • The pathway server you are on. You can find this information by going to https://pathway.ustrotting.com, scroll down to the bottom of the page and look at the text in the bottom right-hand corner of the page. The text should be web-p1, web-p2, or web-p3. (See example below).

Giving this information to our support team will help them to fix the technical issue you are experiencing.

How to...

Clear browser cache

The browser is a program you use to visit websites on the internet. Internet Explorer, Chrome, Firefox, and Safari are the most common web browsers. When you visit a website your computer sometimes saves information such as pictures, files, text, or other data on your computer so that when you visit that website again your computer doesn't take as long to load. This can be helpful when you want a website to remember a login name or password, but can sometimes cause that website to work improperly or show you outdated information.

In these instances you may need to clear your browser's cache (pronounced CASH, this also includes "cookies" or "temporary internet files"). The steps to clear cache vary by browser, and each browser has different versions. If the steps listed below don't match to your browser try searching "How to clear browser cache" using your favorite search engine (such as Google or Yahoo)

You can check which browser you are using by visiting https://www.whatismybrowser.com/.

PLEASE NOTE: Clearing your browser's cache MAY CLEAR ALL SAVED LOGINS/PASSWORDS you may have saved in your browser history, such as email and Pathway logins, as well as search terms you may have typed into websites, such as typing horse names in Pathway. These steps may also clear your browser history (the URLs of sites you've visited) and the dates and times of each visit.


Chrome
  1. On your computer, open Chrome.
  2. At the top right, click the More icon (three vertical lines or dots)
  3. Click More tools > Clear browsing data.
  4. At the top, next to "Clear the following items from," click the Down arrow.
  5. Choose a time period, such as the past hour or the past day. To delete everything, select the beginning of time.
  6. Select the types of information you want to remove. Cached images and files may be all you need to remove.
  7. Click Clear browsing data.
For more detailed instructions visit the Google Chrome support page.

Explorer
  1. On your computer, open Internet Explorer
  2. At the top right, click the Gear icon.
  3. Click Safety > Delete browsing history.
  4. Select the types of information you want to remove. Temporary internet files and website files may be all you need to remove.
  5. Click Delete.
For more detailed instructions visit the Internet Explorer Support Page.

Firefox
  1. Click the menu button and choose Options.
  2. Select the Advanced panel.
  3. Click on the Network tab.
  4. In the Cached Web Content section, click Clear Now.
    firefox cache menu
  5. Close the about:preferences page. Any changes you've made will automatically be saved.
For more detailed instructions visit the Firefox support page.

Safari
  1. Choose Safari > Preferences, click Privacy.
  2. Remove stored cookies and data: Click Manage Website Data, select one or more websites, then click Remove or Remove All. Removing the data may reduce tracking, but may also log you out of websites or change website behavior.
For more detailed instructions visit the Safari support page.

iPhone/iPad
  1. To clear your history and cookies, tap Settings > Safari > Clear History and Website Data. Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information.
  2. To remove other stored information, tap Settings > Safari > Advanced > Website Data > Remove All Website Data.
For more detailed instructions visit the Apple support page.

Android
  1. Open the Chrome app.
  2. Tap More more and then Settings.
  3. Under "Advanced," tap Privacy > Clear browsing data.
  4. At the top, tap the dropdown under "Clear data from the."
  5. Choose a time period, such as past hour or past day. To delete everything, select beginning of time.
  6. Select the types of information you want to remove.
  7. Tap Clear data.
For more detailed instructions visit the Google support page.

View PDFs / Download Adobe Acrobat Reader

To view PDF files you will need to download the free Adobe Acrobat Reader. Visit https://get.adobe.com/reader/ for the download files and further installation instructions. When downloading Adobe Acrobat Reader be mindful of Optional Offers that you can choose to download along with Adobe Acrobat Reader. These additional programs are not necessary to install in order to read PDF files.

For more information on how to use Adobe Acrobat Reader visit https://helpx.adobe.com/reader.html

Copy and Paste text or URL to send in an email

If you are on a computer:
  1. Highlight the text you want to copy by clicking just before the first letter you want to copy.
  2. Hold down the mouse button while dragging your mouse to the right, and then releasing after you have selected your text.
  3. Next, click the right mouse button and select Copy from the small menu that pops up. Alternatively, you can use a keyboard shortcut by pressing the Ctrl and C keys simultaneously.
  4. If you are sending the copied text in an email, start composing your email and in the body of the email right click and select Paste from the small menu that pops up or use the keyboard shortcut and press the Ctrl and V keys simultaneously.
If you are using a Mac computer follow the same steps as above and press the key in place of the Ctrl key.

If you are on an iPhone or iPad:
  1. Touch and hold an area of the text to activate the selection tool. The select tool magnifies the area near your finger and highlights a word of text.
  2. Drag your finger along the touch screen to highlight a different word.
  3. Lift your finger from the touch screen to bring up the copy tool.
  4. Drag the blue selection dots of the copy tool to expand the area of text currently selected. For example, drag the upper-left blue selection dot toward the left to select text left of the initial high-lighted word. Drag the lower-right blue select dot toward the right to select text right of the initial high-lighted word. You can also drag the selection dots upward and downward to select text above and below.
  5. Tap the Copy button to copy all the text you have selected.
  6. To paste the text, go to the app you want to copy the text into.
  7. Tap the place in the app/document where you want to paste the text and hold your finger down until the magnifying glass appears.
  8. Remove your finger and the pop-up menu appears.
  9. Tap Paste to paste the text into place.
Copying and pasting can vary depending on which device and browser you are using. If these instructions did not work, try searching on the internet for "how to copy and paste text" instructions for the device or browser you are using. (For example: Android, Firefox )

Contact Us

Still having technical issues with our website or have other questions? Visit our our contact page, fill out the form below describing the problem or email us at webmaster@ustrotting.com.

To better serve you, please select an option that best fits the reason for your inquiry:

Racing Entries/Results
Pathway
Member/Online Services
USTA Website Issues
Mobile
Other