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The streamlined cognitive walkthrough method, working around social constraints encountered in a software development company

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Rick SpencerAuthors Info & Claims

CHI '00: Proceedings of the SIGCHI conference on Human Factors in Computing Systems

Pages 353 - 359

https://doi.org/10.1145/332040.332456

Published: 01 April 2000 Publication History

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Abstract

The cognitive walkthrough method described by Wharton et al. may be difficult to apply in a large software development company because of social constraints that exist in such companies. Managers, developers, and other team members are pressured for time, tend to lapse into lengthy design discussions, and are sometimes defensive about their user-interface designs. By enforcing four ground rules, explicitly defusing defensiveness, and streamlining the cognitive walkthrough method and data collection procedures, these social constraints can be overcome, and useful, valid data can be obtained. This paper describes a modified cognitive walkthrough process that accomplishes these goals, and has been applied in a large software development company.

References

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[2]

John, B. E, & Packer, H. Learning and using the cognitive walkthrough method: A case study approach, in Proceedings of CHI '95 (Denver CO, May 1995), ACM Press, 429-436.

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Rowley, D. E., and Rhoades, D. G. The cognitive jogthrough: A fast-paced user interface evaluation procedure. Proceedings of CH1 '92 (May 1992), ACM Press, 389-395.

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Wharton, C. W., Reiman, J., Lewis, C. & Poison, P. (1994) The cognitive walkthrough method: A practitioner's guide. In J. K. Nielson, & R. L. Mack (Eds.) Usability Inspection Methods. Wiley, New York, 1994.

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Garcia RMorreale PPatel PGuevara JMoz-Ruiz DSatish Kumar SVelhal PBusteed ABurnett M(2024)Beyond “Awareness”: If We Teach Inclusive Design, Will Students Act On It?Proceedings of the 2024 ACM Conference on International Computing Education Research - Volume 110.1145/3632620.3671101(434-451)Online publication date: 12-Aug-2024
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The streamlined cognitive walkthrough method, working around social constraints encountered in a software development company

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Published In

CHI '00: Proceedings of the SIGCHI conference on Human Factors in Computing Systems

April 2000

587 pages

ISBN:1581132166

DOI:10.1145/332040

Chairmen:
Thea Turner
Motorola Labs
,
Gerd Szwillus
Univ. of Paderborn, Paderborn, Germany

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

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Published: 01 April 2000

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April 1 - 6, 2000

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CHI '00 Paper Acceptance Rate 72 of 336 submissions, 21%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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https://doi.org/10.2196/56605
McInnis BPindus RKareem DGamboa SNebeker C(2024)Exploring the Future of Informed Consent: Applying a Service Design ApproachProceedings of the ACM on Human-Computer Interaction10.1145/36373308:CSCW1(1-31)Online publication date: 26-Apr-2024
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